Business Systems Analyst

Sailesh Doraiswamy

973-***-**** • *************@*****.*** • Los Angeles, CA 90025

Summary

Accomplished and well – rounded IT professional with 3+ years of related experience in business systems analysis and project management, looking for a role which will fully utilize my leadership, business analysis and quality delivery. My skills are grounded in both Agile and Waterfall methodologies and a set of processes that enable a data-driven customer experience.

Skills

Leadership: Led SSO setup process re-design and decreased setup time by 50%, presented to executive level leadership from leading companies such as Disney and Sony Pictures

Business: Define requirements, analyze process and integrate leading ERP systems such as SAP, Oracle and Great Plains

Data: Data integrity, guide clients on data reporting and gathering within system constraints

Technical/Tools: SAP, Salesforce Service Cloud, Salesforce Sales Cloud, Microsoft SQL server (T-SQL), MS Project, Microsoft Visio

Work Experience

TERADATA REMOTE (FROM LOS ANGELES, CA)

Process Enablement Analyst (Contract) August 2020-Present

Evaluate Salesforce as-is and to-be processes to determine how end users will be impacted by pricing automation and Salesforce CPQ changes in Sales Cloud

Prepare user trainings on system and process changes using Salesforce myTrailhead modules

Attend sprint planning and sprint demo sessions to evaluate which business unit will be impacted by pricing automation and quote approval process changes

VISUAL LEASE LLC WOODBRIDGE, NJ

Implementation Specialist May 2018 – June 2020

Documented customer business requirements and performed client system setup and initial configuration for business users

Conducted User Acceptance Testing (UAT) of system setup with customers, and ensured they were ready for Go-Live

Re-designed Single Sign-On (SSO) setup process, and improved customer experience by decreasing setup time from an average of six weeks to three weeks

Provided training and coached assigned clients on Visual Lease best practices

Migrated client data from previous data source into Visual Lease

Managed implementation project for assigned clients and manage client relationship throughout implementation project

CCG MARKETING SOLUTIONS WEST CALDWELL, NJ

IT Business Analyst/Project Manager Feb 2017-April 2018

Defined business requirement and functional requirement specifications and managed project timelines to automate contact syncing process between Salesforce and CCG data warehouse using data loader, saving three daily hours of processing time

Conducted bi-weekly sprint planning sessions with developers and business users to determine which user stories will be prioritized in the upcoming sprint

Led daily scrum meetings to plan and monitor developer tasks for new development activity and technical issue fixes for up to 10 off-shore and on-site developers

Wrote QA test cases and supported user acceptance testing (UAT) for major releases

UPS TECHNOLOGY WAYNE, NJ

Business Systems Analyst Intern May 2016-Sept 2016

Responsible for requirements gathering, analysis and documentation using Jama requirements gathering software

Worked with Agile project teams for application enhancements to meet user needs

OPT PHYSICAL THERAPY & WELLNESS OAK RIDGE, NJ

Medical Billing and Revenue Accounting Specialist June 2010-April 2014

Reviewed and analyzed financial statements for denied and overdue claims

Entered patient data, submitted claims to insurance companies, followed up on process errors on patient billing system

Tracked and followed up on missing payments through A/R reports from AdvancedMD billing system

Education

UNIVERSITY OF ROCHESTER ROCHESTER, NY

Bachelor of the Arts in Economics Aug 2012-May 2016

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