Sales Customer

Scott Bourque

**** ******* **** *********, ** • 281-***-**** * 832-***-**** • ***************@*****.***

Sales & Business Development Qualifications

-New Business Development - 25+ Years Industry Experience - Relationship Building Skills

-Customer Relations & Service - Competitive Sales Record - Strategic Market Development

-Sales & Pricing Strategies - Trade Show Marketing - Sales Management Proficiency

Professional Experience

Emmons Autoplex

Senior KBB Appraiser (June 2018-JUNE 2020)

Customer service for KBB Center at dealership

Design program for KBB to buy cars

Design program to appraise cars though Carmax call center

Serve Customer to buy cash offer though walk in customer

Carmax Auto Superstore

Sr. Sales Consultant (October 2016-June 2018)

Worked independently and thoroughly with customer to understand their needs and provided them with a solution.

Facilitated sales by gaining agreement between customers and dealership to create a win-win situation.

Handled customer inquiries and resolved vehicle issues in a timely and professional manner.

Took the initiatives to participate,encourage and lead the team in assigned tasks

Splash Pools & Spas

Sales Manager/CEO (October 1999-September 2016)

Developed and built business from start up to generate 6-figure sales annually

Established 300+ strong customer base in a relatively small market

Increased sales numbers consistently through adaptation, and strategic marketing

Generated sales leads steadily in a competitive market

Built lasting relationships with suppliers, and manufactures to secure discount product pricing

Extensive knowledge in contract negotiation and property management

Grew small business through customer loyalty and referrals

Managed multiple teams throughout tenure of retail location

Maintained visibility in market through domestic economic recession

Gained expertise in industry with over 25 years’ experience in all aspects of the business

Pool Town

Senior President of Operations (November 1987 – October 1999)

Advanced in company hierarchy due to extensive sales numbers

Consistently brought new business to store in competitive market

Generated potential leads through customer referral system

Managed entire region of sales (6 Locations) during tenure

Built large customer base throughout years of exceptional customer service

Coordinated team which dominated industry sales within the given market

Efficiently worked with suppliers, manufacturers to ensure customer needs were met

Excelled in customer service year after year, with an emphasis on consumer relations

Hired, trained, and supervised third party builders/installers

Skills/Certifications/Awards

Knowledge of all Microsoft Office functions

Experience with multiple POS systems

8 – Time Pool Town “Salesman of the Year”

Strategic Sales Strategies Certificate (Zig Ziglar Courses – May 1990)

*References available upon request

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