Service Engineering
Resume:
Charity “Amber” Cleland
Lexington, Ohio 44904
************@*****.***
QUALIFICATIONS:
Work well without supervision
Ability to prioritize and remain focused on the essence of an issue
Excellent with customer support services
Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
TE Connectivity Mansfield, Ohio
Customer Service Specialist II – Repair Dept. June 2016 – December 2020
Kelly Services (TE Connectivity) Mansfield, Ohio
Customer Service – Repair Dept. October 2014 – June 2016
Handling of Fleet Support: SAP system
Updating of spreadsheets and database for repair units
Entering new repair units in database and creating paperwork
Putting part number and customer packets together after shipping
Filing of paperwork as units are being repaired
Updating SAP system as units go thru repair process
Women’s Care, Inc. Mansfield, Ohio
Insurance Biller January 2013 – October 2014
Customer service over the phone and in person with patients
Reviewing and billing medical charges to Insurances
Posting medical payments from Insurance companies
Daily balancing of payments and charges
Working monthly reports of non-payment claims
Contacting Insurance companies for benefits for patients
Amy’s Hallmark Mansfield, Ohio
Sales Associate October 2009 – February 2014
Customer service
Replenishing merchandise
Running cash registers
E.S. Beveridge & Assoc., Inc. Mansfield, Ohio
Claims Administrator August 2001 – January 2013
Customer service over the phone and in person to clients and employees
Processing medical and dental claims & handling the re-pricing of claims
Sorting of daily mail and scanning into the system
Running client monthly client reports and aggregate reports
Filing reimbursement claims with the Stop Loss carriers
Running of out going mail thru Ultimail machine
Designed Metal Products, Inc. Mansfield, Ohio
Engineering Secretary April 1997 – August 2001
Maintaining master parts listing, catalogs and other Engineering documents
Compile and maintain lists of material and parts required for Manufacturing and distribute
Computer data entry to all the tooling requests, daily job cards and scrap/rework from production
Distribution of all approved production deviations and engineering change notices
Maintain Engineering standards and specifications sheets
Designed Metal Products, Inc. Mansfield, Ohio
Human Resource Clerk March 1996 – April 1997
Correspondence between clients and temporary service
New hire orientation and scheduling
Update all training files
Personnel file documentation and daily staffing reports to production
Data entry of payroll information and weekly auditing of temporaries payroll data
EDUCATION:
North Central Technical College Mansfield, Ohio
Majored in Secretarial Administration 1990 - 1995
Lexington High School Lexington, Ohio
High School Diploma 1987 – 1990
SKILLS:
Microsoft Office (Word, Excel, Outlook and Access)
10-key calculator
Copier, fax & scanner
Charity “Amber” Cleland
403 Fox Road
Lexington, Ohio 44904
************@*****.***
REFERENCES:
Nanci Keinath
Accountant
3089 E. Smiley Ave.
Shelby, Ohio 44875
Deanna Corbitt
Customer Service Specialist II
1116 Yorkwood Road
Mansfield, Ohio 44906
Jeff Angelini
641 Woodhill Road
Mansfield, Ohio 44907
Emily Kiner
Sales Associate
716 Mansfield Lucas Road
Mansfield, Ohio 44907
Cindy Bogantz
Waitress
1251 Orchard Park Rd.
Lexington, Ohio 44904
Contact this candidate