Customer Manager

VARMA SALICKRAM

***-** ** **, ***** Park, New York 11417 1-347-***-**** ***************@*****.*** PROFESSIONAL SUMMARY

To obtain a position that will allow me to fully utilize my knowledge and skill set to enhance growth and success of the organization.

SKILLS

Data collection and entry

Oral and written communication skills

Cash flow

Team Player

Resolving customer complaints

Data collection

Customer Assistance

Strong Client Relationship

Customer Satisfaction

Active Listening Skills

MS Outlook

MS Word

Multi-tasking

Scheduling

Written communication skills

Detail Oriented

Analytical Skills

Trusted Key Holder

Computer Repair

Clients

Delivery

Detail Oriented

Strong Organizational Skills

Positive Customer Experiences

Excel

PowerPoint

Strong client relation

Networking

Organizational

Problem solving skills

Progress

Reporting

Strategic thinking

WORK HISTORY

Wheel Chair Agent, 04/2018 to Current

Eulen America Group,Terminal 8, JFK

Assisting customers in a friendly and courteous manner.

Responsible for transporting passengers in wheelchair to, from aircraft, or inside the terminal of the airport.

Assist in lifting passengers requiring assistance in and out of wheelchair and / or aircraft passengers seats.

Asking meaningful questions to offer the customer the best solution.

Adhere to FAA and TSAR requirements, as trained.

Updating computer records for passengers baggage.

Coordinate the delivery of baggage to customer's residence.

Assist with vouchers as necessary.

Following dispatchers orders to deplane a flight.

Maintains a friendly and positive attitude and is attentive to each passenger's individual needs; by assisting passenger with any problems

Assisting in rescheduling passengers and issuing boarding passes when a passenger missed their flight

Respond to passengers requests, questions and complains

In charge of various gates of which different flights were leaving and boarding

Also, ensure flights were boarded on time with passengers on board and the agents must board those passengers, while I the employee checks the boarding pass

The same process is entitle on Deplaning an aircraft I employee makes sure the agents are there to assist the passengers and all requested wheelchair passengers are being assisted by the agents

If there is an conflict present among passengers I the employee is responsible in using my problem solving skills to solve a passengers problem

Office Clerk, 08/2011 to 03/2018

BSL Tutoring Center/One on One Tutoring Center – Ozone Park, NY

Data collection, entry and reporting for record retention purposes.

Created/completed & sent out invoices to the appropriate parties.

Responsible for check-in and check-out procedures including appointment scheduling, and payment collection.

Count, manage and document cash flow at the close of business.

Assist Managers in addressing and resolving customer complaints.

Develop and maintain organizational systems for efficiency and accuracy. Tutoring-03/2009 to 07/2011

Tutor students individually or in scheduled group study sessions to provide students with a better understanding of the subject matter or discipline.

Provide individual or group sessions designed to meet the specific needs of the student(s).

Assist students with exam preparation and lab reports.

Create specially designed materials that will help bolster the students' individual understanding and success of the subject matter or discipline.

Help the students build strong foundations to prepare them for higher level courses.

Teach students more effective study skills when necessary.

Maintained detail records of the students' needs & progress. Volunteering Dear to Repair- Computer Repair -Technical Career Institute 01/2008 to 01/2009

Diagnose, install, configure and repair computer systems and software.

Install motherboard, processors, RAM, graphic and networking adapters.

Resolve technical issues for clients in person who brings their computer.

Oversee the daily performance of the computer system.

Removal of harmful programs and installing regular software updates.

Overhaul outdated systems to increase speed and work efficiency.

Setup, tested and configure networks, desktops, laptops and printers.

Troubleshot connectivity issues and resolve problem.

Performed diagnostic test and resolve problems dealing with hardware and software.

Refurbishing used computers for clients.

EDUCATION

Computer Networking

Technical Career Institute College of Technology - Manhattan, NY: June,2009 A.A.S Computer Networking – Date – June 2009

High School Diploma-Date- June, 2008

References

One-On-One Help Tutoring Inc. - Dr. Bhawanie Singh – Director – 718-***-**** Technical Career Institute – Lloyd Cutkelvin – Director of the Learning Center- 212-***-**** x5791 Eulen America- Sherlock Holmes- Shift Manager- 1-347-***-****

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