Contact

*** ***** ***** **********, **

*****

678-***-**** (Mobile)

adihgo@r.postjobfree.com

www.linkedin.com/in/olivebassey

(LinkedIn)

Top Skills

Microsoft Office

Java

Photoshop

Languages

Spanish (Elementary)

Certifications

Bosch Video Managment System

Expert

RoamAlert Care Staff Training

RoamAlert Introduction to Technical

Training

Bosch G Series Professional

Mary (Olive) Bassey

More than 5 years of Professional Customer Service Harrisburg

Summary

5 years of Excellent Customer Service.

Diligent, Responsible, Team Player and takes Initiative. Experience

ANN INC (Ann Taylor LOFT Lou & Grey)

1 year

Sales Lead

August 2020 - Present (3 months)

Hershey, Pennsylvania, United States

Sales Associate

November 2019 - Present (1 year)

Hershey, Pennsylvania

M3T Corporation

2 years 4 months

Technical Services Specialist

March 2018 - January 2020 (1 year 11 months)

Mechanicsburg, PA

Support and maintain M3T and client applications including server operating systems and components to include implementation/maintenance/support/ health/performance

Support and maintain cell phones and mobile devices Desk/laptop - implementation/maintenance/support

Support and maintain M3T IP phone system and components Support Network Personnel as needed

Systems implementation/maintenance/support/health/performance Client demos/ presentations

Incident response

Internal and external Technical services support calls Monitor/update inventory

Work with purchasing to identify needed material and generate purchase order to the vendor

Page 1 of 4

RMAs for materials needed

Research and development

Develop and provide training/documentation for M3T and Clients as needed Technical Services Intern

October 2017 - February 2018 (5 months)

Mechanicsburg, Pennsylvania

Support and maintain M3T and client applications including server operating systems and components to include implementation/maintenance/support/ health/performance

Support and maintain cell phones and mobile devices Desk/laptop - implementation/maintenance/support

Support and maintain M3T IP phone system and components Support Network Personnel as needed

Systems implementation/maintenance/support/health/performance Client demos/ presentations

Incident response

Internal and external Technical services support calls Monitor/update inventory

Work with purchasing to identify needed material and generate purchase order to the vendor

RMAs for materials needed

Research and development

Develop and provide training/documentation for M3T and Clients as needed Staples

1 year

Print & Copy Associate

April 2017 - December 2017 (9 months)

Harrisburg, Pennsylvania Area

Technology Sales Associate

January 2017 - March 2017 (3 months)

Harrisburg, Pennsylvania

Engagement: Engages customers on the sales floor. Uses VIBE behaviors to create a buying environment. Builds relationships with Certified Tech Associates to create synergy across all technology departments Selling: Champions Mobile and Technology selling programs both in- store online; Exhibits Staples Selling behaviors in all interactions and communications with customers, associates and management. Achieve all sales goals. Respond and resolve customer requests and concerns Page 2 of 4

Operations: Responsible for ensuring all operational policies and processes are followed. Stays current on new technologies, products and services Other duties as assigned

Tomato Pie Cafe

Hostess/ Cashier

July 2016 - November 2016 (5 months)

Harrisburg, Pennsylvania Area

Greet guests and patrons personally and on the telephone Offer appropriate seating arrangements

Present menus and take orders

Ensure the quantity of menus is sufficient to cater to the number of guests Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion

Set up dining rooms and make reservation arrangements Maintain clean and organized tables and work area

Assist room service when and as needed

Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant.

Penn State Libraries

Circulation Assistant

September 2013 - July 2016 (2 years 11 months)

Middletown, PA

Organizing resources in an accessible way; stock maintenance, including the weeding out of old resources

organizing library provision for specific community groups, such as minority ethnic groups, schools, youth organizations, adult learners and pre-school groups

Dealing with inquiries and assisting library users in accessing resources; Target

Seasonal Guest Service Associate

November 2015 - January 2016 (3 months)

Harrisburg, PA

Managed Guest's Pickups and Holds, Listening to guests and resolving complaints, managing returns and even exchanges, Price Matching, and restocking merchandise.

Kohl's Department Stores

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Cashier

June 2015 - October 2015 (5 months)

Harrisburg, PA

Operated a cash register, discounts purchases by redeeming coupons,collects payments by accepting cash, check, or charge payments from customers, provides pricing information by answering questions, and maintaining safe and clean working environment by complying with procedures, rules, and regulations.

Education

Penn State University

Bachelor of Arts - BA, Strategic Communications · (2021) Page 4 of 4

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