Desktop Support Technician
Resume:
David Karmin
*** ******* ******, ***** *****, NJ, 08879
***********@*****.***
SUMMARY
Help desk Technician with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Dedicated Help Desk Technician experienced in network and user support, troubleshooting and software analysis. Energetic Help Desk Technician who provides the experience and critical thinking necessary to successfully facilitate client relations. Veteran Help Desk Technician with 15+ years’ experience serving the needs of a wide spectrum of customers. Seeking a position assisting clients in a tech environment remotely for after-hours support. I also work Per-Diem on the weekends at a laboratory being their Network administrator. Always monitoring and maintaining the network and infrastructure as well as all the computers at the facility. Running Windows updates on multiple Microsoft OS's. As well as working with vendors for software updates and patching.
COMPUTER SKILLS
Software
• Results-oriented, Effective multi-tasker, Team player, and Self-motivated
• Basic Knowledge in SCCM, AZURE, Novopath, and VMM
• Process Implantation, Strategic planning, and Product testing, and Product launches
• Ticketing Systems: Zendesk, Anyqueue, and BMC Remedy
• Basic Knowledge with iPhone and MAC Hardware evaluation
• Server 2008, 2012, 2016, Windows 7/8/8.1/10, Mac OS, Active Directory, DHCP
• Familiar with DameWare, Active Directory, Ultraviewer VNC, VMware, Intune, O365 EXPERIENCE
Network Administrator (per-diem) 01/2014 – Present Precision Diagnostics
• Referred major hardware and software problems and defective products to vendors or technicians for service
• Provided base level IT support to non-technical personnel within the business.
• Evaluated and conducted technical and functional research and analysis.
• Collaborated with other offices and territories to plan and implement new technology provided base level IT support to non-technical personnel within the business. Reviewed technical documentation and procedures.
• Installed software, modified and repaired hardware and resolved technical issues. Identified and solved technical issues with a variety of diagnostic tools.
• Built and provided basic end-user troubleshooting and desktop support on Windows. Provided on-call support for critical issues.
• Visually inspected temperature sensors to maintain health of servers and network devices.
• Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
• Communicated with vendors to resolve network outages and periods of reduced performance. Upgraded and expanded network systems and their components.
• Installed software, modified and repaired hardware and resolved technical issues
• Worked closely with team members to meet or exceed all customer service requirements.
• Set up PC desktops and laptops and all types of mobile devices. Check and install windows updates. Basic troubleshooting for Cisco Networking Devices
• Troubleshooting PC, printer issues as well as network connectivity issues. IT Helpdesk Technician 07/2019 – Present
The RealReal
• Provided base level IT support to non-technical personnel within the business
• Troubleshooting PC, printer issues as well as network connectivity issues
• Worked closely with team members to meet or exceed all customer service requirements.
• Researched, troubleshoot and resolved complex problems independently
• Working closely with other departments to make sure their systems are up and running successfully.
• Enrolling devices into Jamf for all Mac OS systems.
• Setup and rollout windows 10 machines for end users.
• Set up PC desktops and laptops and all types of mobile devices. Check and install windows updates.
IT Helpdesk Technician 10/2017 – 5/2019
NIP Group
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. Installed software, modified and repaired hardware and resolved technical issues.
• Managed call flow and responded to technical support needs of customers. Resolved customer issues in a clear, courteous and straightforward manner. Identified and solved technical issues with a variety of diagnostic tools
• Researched, troubleshot and resolved complex problems independently.
• Worked closely with team members to meet or exceed all customer service requirements
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Help implement company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Reset users AD passwords.
• Go into DHCP and set reservations on PC's for static IP addresses. Consistently met deadlines and requirements for all production work orders.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Provided continued maintenance and development of bug fixes.
• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Reported to Managers and fellow teammates about potential malware or viruses detected on company hardware using SCCM.
End User Administrator 09/2010 – 08/2017
Raritan Bay Medical Center (Siemens/Cerner Healthcare)
• Installed software, modified and repaired hardware and resolved technical issues
• Managed call flow and responded to technical support needs of customers.
• Resolved customer issues in a clear, courteous and straightforward manner, also conducted research to address customer concerns
• Demonstrated professionalism and courtesy with customers at all times
• Identified and solved technical issues with a variety of diagnostic tools
• Researched, troubleshot and resolved complex problems independently.
• Worked closely with team members to meet or exceed all customer service requirements
• Set up PC desktops and laptops and all types of mobile devices
• Installing applications: MS Office, Rumba 9.2, Adobe and others
• Basic troubleshooting for Cisco Networking Devices, Troubleshooting PCs and printer issues as well as network connectivity issues
• Have some knowledge in using RAS, Anyqueue and Openlink
• Followed internal procedures for change management, incident management and escalation
• Created and maintained databases, network accounts and programs for specific department needs EDUCATION
Chubb Institute of Technology
North Brunswick, NJ
• Computer Networking and Security
2006 - 2007
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