Manager Engineering
Resume:
L A U R E N A T K I N S O N .
Bachelor of Science, Rochester College
******.*.********@*****.***
San Francisco, California
Senior Project Manager
Britelite Immersive
April 2018 - Current
End-to-end project manager for creative, digital immersive experiences
● Manages client communications and expectations to deliver work on time and under budget
● Responsible for managing project scope and researching technical feasibility of product development
● Organizes and leads design, technical, and management project feedback and stand-up meetings
● Manages internal deliverable timelines by tasking and assigning work to internal teams in Asana
● Creates and manages project timelines in instagantt to align with project resource budget
● Resource Management and planning: schedules and plans team resources for projects
● Projects managed include large-scale event production, permanent digital installations, interactive experiences, product and application development, and temporary public art installations
● Vendor management and coordination including AV partners, fabrication, print work, and software engineering
● Implemented process improvements for internal communications and client reporting
● Manages projects totaling ~$3.5 Million in revenue each year Onboarding Project Manager
Talkable
October 2016 - November 2017
San Francisco, CA
Enterprise marketing software implementation and client onboarding
● Built the implementation process and developed documentation for onboarding clients to the Talkable platform
● Manager of an Engineering Services team focused on client optimization, Quality Assurance and campaign design
● Client-facing project manager specializing in enterprise implementation; Established delivery timelines for client marketing and engineering teams
● Established a Net Promoter Score program to collect actionable feedback from clients
● Implemented ticketing and project management practices and standards company-wide through Atlassian tools; migrated previous ticketing records and project histories from Wrike to JIRA
● Created a training and onboarding program for company new hires focused on platform and tools configuration, HTML/CSS tutorials and marketing campaign optimization based on industry best practices
● JIRA and Salesforce administrator
Director, Implementation Team
Zenefits
June 2015 - June 2016
San Francisco, CA
Leader of a team of client-facing project managers — 6 direct reports, 30 skip-level employees
● Established department KPIs and defined core competencies of departmental roles; set clear monthly and quarterly performance goals for team managers
● Developed and conducted performance review and management programs; drive performance through management and 1:1s, training, and process change.
● Data analysis of client trends in implementation; managed the migration of project history into Salesforce and facilitated architecture of analytics reports
● Built interdepartmental relationships and behaviors across functions to deliver a seamless client experience.
● Senior leadership escalation point for client concerns
● Triage and prioritize product needs for the department; interfaced with product and engineering to establish service and delivery timelines
● JIRA and Salesforce administrator
Manager, Implementation Team
Zenefits
January 2014 - June 2015
San Francisco, CA
Manager of team of 10-20 individuals
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