Sales Manager
Resume:
PBipin Karki
Woodbridge, VA 22193
Objective: Seeking employment with a great company that will utilize my Sales and Customer Service skills to further grow your company. I have over 12 years’ experience in the Sales/Customer Support
Skills: Proficient in MS Office Suite, CSM, and Internet Software, Sales Force
Employment Experience:
Thomson Reuters
Jr. Client Manager 08/2019– 04/2020
Provide administrative support for federal agencies (user admin support, usage reporting and password management) Provide prompt and accurate answers to clients’ queries. Generate report on the status of accounts. Coordinate with account executives and client Managers to create customized account plans for key clients. Provide solutions for problems and guarantee resolution in a manner that doesn’t compromise company success or integrity, and effectively meets client needs.
Hobsons
Client Solutions Specialist 09/2017 – 05/2019
Lead clients through implementation and training processes. Collaborate with internal stakeholders to improve cross-functional coordination and advancement of the business and support successful implementation plans. Participate as a team member on large projects and engagements when necessary. Follow project management best practices, including but not limited to time tracking, development and maintenance of project plans, and clear communication. Assist end-users with support inquiries utilizing multiple platforms. Coordinate with team if end-users inquiries need to be escalated Conduct manual end-user acceptance testing. Use database management systems to gather and analyze data.
K12
Enrollment Consultant 05/2017 – 9/2017
Using a consultative approach, responded to inbound calls from prospective customers, share information
with them about the available K12 school options. Utilized lead lists to call prospective customers, sharing information with them about the available k12 school options. Enter all prospect and contact data on a timely basis with accuracy including detailed notes into Customer Relationship Management tool (salesforce). Developed relationships with parent as an educational advisor and consultant generating and building upon their interest in the Company’s various educational products and services. Met departmental levels for phone productivity, prospected contact goals, enrollment targets, withdrawal rates, call quality, customer satisfaction, customer loyalty, attendance and schedule adherence. Maintained strong computer skills to effectively operate company systems and programs. Resolved and trouble-shoot client service situation
Global Health College 08/2015 – 1/2017 Admissions Representative
Complete an average of 100 calls to prospective students. Organize campus tours, interview prospective nursing students for enrollment into the program. Met with potential students to determine the acceptance in the school program. Work with other College Admission Representatives in strategies to run an efficient department that is best for the school and student alike. Compile all necessary paperwork and applications and begin student file. Go over students’ application verifying information where necessary. Work closely with Financial Aid Representative in application process. Generate daily activity report the Director of Admissions. Assist students in the admissions process.
Aviation Institute of Maintenance 07/2014 – 8/2015
Admissions Representative
Fielded inbound calls from prospective student in determining their educational needs. Take student queries and answer according to the services, policy and standards of the Institution. Conduct Career Planning Session in person with prospective students to effectively help them choose the appropriate course of study. Assist students in the admission process. Fielded 80-100 out bound calls to prospective students who have shown interest in the institution’s program of study. Generated daily activity report for the Director of Admission. Manage open house and activities to recruit prospective students.
Metropolitan Institute of Health and Technology 06/2013 - 09/2013
Admissions Representative
Counseled students through the admissions process by answering questions, explaining the program details, responding to student concerns, and directing students to appropriate school personnel to complete enrollment. Initiated and maintained phone, email, and text message communication with inquiring prospective students, serving as primary school liaison supporting students from initial inquiry through the start of classes. Interviewed prospective students and evaluated admissions materials to determine if students were a match for the school.
WEST WOOD COLLEGE 07/2012 - 4/2013
Educational Representative
Recruit with a driven and customer-focused attitude. Provide information and answer questions regarding the admission process to candidate students in both written and oral form. Generate daily activity reports for the Director of Admissions. Placed 80-100 sales calls to prospective customers.
EVEREST COLLEGE 11/2006 - 06/2012
Admissions Representative
Interviewed prospective students to assess educational needs. Developed innovative prospecting techniques. Recruited with a driven and customer-focused attitude. Provided information and answered questions regarding the admission process to candidate students in both written and oral form. Generated daily activity reports for the Director of Admissions. Placed 80-100 sales calls to prospective customers.
K12, INC. 04/2005 - 05/2006
Enrollment Consultant
Fielded inbound calls and placed outbound calls for established education company. Answered questions from potential clients about company home school options, curriculum services, and pricing. Placed orders and handled payment transactions for new and renewing customers. Prepared daily sales reports and documented all transactions.
TAX ANALYSTS 10/2001 - 03/2005
Account Manager
Managed sales and customer service activities for approximately 200 accounts across a four-state territory. Regularly followed up with clients to monitor satisfaction, address problems, and answer questions. Provided product training and resolved subscription, billing, and product issues. Educated clients about renewal services, product upgrades, and pricing to drive sales. Prepared invoices. Documented account information, subscription details, and phone conversations.
QWEST COMMUNICATIONS 03/2000 - 09/2001
Outbound Call Coordinator
Responsible for managing daily outbound call efforts to drive company sales. Placed outbound calls to potential clients. Provided information and education on company products and services. Generated and assessed weekly call reports to use in initiating system improvements
WINSTAR COMMUNICATION 01/1999 - 02/2000
Research Analyst
Conducted extensive research to verify business and private telephone numbers and NPX/TNA (area code and prefix) to facilitate accurate billing. Made outbound calls to identify line connectivity problems. Accurately entered data and research results.
PIZZA HUT OF AMERICA 12/1992 - 12/1998
Shift Manager
Supervised and mentored 10 team members to ensure exceptional customer service and smooth daily operations. Resolved problems and addressed customer concerns. Prioritized and delegated tasks based on employee strengths to ensure completion of projects within time, budget, and resource constraints. Collaborated closely with Area and General Managers to manage restaurant services and food production. Coordinated facility maintenance and repairs, supplies, and file management.
Education:
Thribhuvan University 1985
BA Business Management
Kathmandu, Nepal
WASHINGTON BUSINESS SCHOOL 1998
Diploma in Information Processing
Vienna, Virginia
DIGITAL TECHNOLOGIES 1994
A+ Courses
Jilla Karyalaya High School 1982
Kathmandu,Nepal
References are available upon request
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