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Desktop Support Engineer

Location:
Red Lion, PA
Posted:
December 08, 2020

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Resume:

Leon R Geesey Jr

***** *********** **

Red Lion, PA 17356

adihby@r.postjobfree.com

717-***-****

OBJECTIVE

To secure a challenging IT position that will allow me to utilize my knowledge and 20+ years of experience as well as provide for the opportunity of professional growth. Willing to expand my knowledge in development.

EXPERIENCE

07/2018 – 08/2020 EbryIT Westminster, MD

Independent Contractor

- performed work at various locations around the Carol County Maryland School System

- inventoried newly delivered Dell Computers

- imaged new Dell Systems using PXE and SCCM

- deployed new Dell systems to various locations around the district

01/2019 – 01/2020 Teksystems York, PA

Desktop Support Engineer

- contracted to Wellspan Health Systems

- imaged Windows 10 onto HP Thinclients and Dell Desktops and Laptops

- replaced existing Windows 7 systems with Windows 10 systems

08/2018 – 10/2018 Teksystems Lancaster, PA

Systems Integrator

- contracted to Penn State Health at acquired CPMG locations

- imaged Windows 10 using Ivanti tools and installed additional software on 500+ PCs

- replaced computers and Fujitsu scanners at 13 locations and verified functionality

08/2016 – 08/2018 Go2IT

Independent Contractor

- travel to various locations/companies in South Central PA/Northern MD

- deploy new equipment as outlined in project procedures

- remove old equipment and prep for shipment back

- maintain software and hardware as needed

- provide hands on assistance for remote technical support personnel

10/2016 – 12/2018 Source 1 Solutions Mount Holly Springs, PA

Oncall Support Engineer

- contract to provide on site support when needed at Ahlstrom location

- after hours and vacation IT coverage on as needed basis

- installation of corporate images on new desktops and laptops using PXE and SCCM

- maintain software and hardware as needed

- troubleshoot hardware needs of the end user

05/2018 – 05/2018 Teksystems Hershey, PA

Desktop Support Engineer

- contract with Penn State Health

- verified the functionality of Wacom Signature Tablets and Fujitsu Scanners

- installed needed software and and verify workstation configuration

- inventoried installed equipment and update tracking database

- assisted end users with reconfiguration of workspaces for workflow

03/2018 – 04/2018 Teksystems Bryn Mawr, PA

Epic Launch Intake & Triage Center Support Representative

- contract with Main Line Health System

- answered Go Live support line for Epic Medical Record rollout

- triaged incoming calls and direct to correct support queue

- created ServiceNow tickets for support calls

- paged oncall personnel for urgent/patient at risk issues

01/2018 – 02/2018 EbryIT Elkton, MD

Independent Contractor

- performed work on location at ATK Orbital

- inventoried newly delivered Dell equipment

- coordinated with onsite personnel order and locations for deployment

- performed backup and restore of users local data

- imaged new Dell Systems using PXE and SCCM

- deployed new Dell systems to end user desks

05/2017 – 11/2017 Teksystems York, PA

Desktop Support Engineer

- contract with Wellspan Health System

- coordinated with end users scheduled installations

- inventoried existing equipment onsite and verify equipment to be replaced

- prepped new equipment for deployment

- installed new equipment as directed

- verified network configuration and adding required punch downs

- troubleshot issues with new installations

- trained end users on new equipment and other changes

- traveled to remote locations to do installations

08/2016 – 09/2016 EbryIT Westminster, MD

Independent Contractor

- performed work at various locations around the Carol County Maryland School System

- inventoried newly delivered Dell Computers

- imaged new Dell Systems using PXE and SCCM

- deployed new Dell systems to various locations around the district

01/2016 – 03/2016 Mastech, Inc Lancaster, PA

Desktop Support Engineer

- contract with Lancaster General Hospital

- added new components to end users computers

- installed requested applications following approved procedures

- assisted end users with questions on application features

- imaged new computers for deployment to end users

06/2011 – 03/2015 Oracle Americas, Inc. Camp Hill, PA

Global Systems Support Engineer

- analyzed collected system data to determine faulty hardware

- corrected customer configuration issues with ZFSSA Storage product

- provided actions for customer disk replacement under Solaris Volume Manager

- reviewed Solaris Cluster issues and recommended actions to resolution

- dispatched replacement fiberchannel HBAs after being diagnosed as faulty

- recommended software updates related to System Administrative issues

- verified/updated knowledge documentation to ensure clear and correct methods

8/2009 – 5/2011 HP Enterprise Services Camp Hill, PA

Storage Technical Support Engineer

- contracted to support various Sun Microsystems/Oracle products

- performed disk replacements under both Veritas and Solaris Volume Manager

- diagnosed hardware failures in Sun branded storage equipment with remote tools

- provided documentation and procedures for common software and hardware issues

- analyzed and resolved issues with fiberchannel cards and SAN configurations

- dispatched replacement components for issues with Sun supported equipment

- participated in daily collaborations with other support engineers on Storage issues

4/2008 – 7/2009 Kforce Professional Staffing

The Computer Merchant Ltd

Barbeau Enterprises, Inc Southwest Florida

Desktop Engineer/Team Lead

- provided on site support for remote support engineers

- coordinated with on site users during installation and migration procedures

- installed equipment following documentation provided by project coordinators

- verified that all migration procedures completed successfully

- addressed end users questions related to new configurations and equipment

- managed other contractors as primary responsibility for Team Lead role

- managed inventory and logistics of equipment for customer locations

11/2005 – 3/2008 Electronic Data Systems Camp Hill, PA

Technical Support Engineer

- contracted to support a wide variety of Sun Microsystems products

- analyzed and resolved hardware issues with Sun server hardware

- suggested installation of software patches to resolve software issues

- provided documentation and procedures for common software and hardware issues

- dispatched replacement components for issues with Sun supported equipment

- performed disk replacements under both Veritas and Solaris Volume Manager

- daily collaborations were common with support engineers on Sun server issues

SKILLS

CompTIA A+ 2009 5 years

Solaris 10 Certification 2 years

Microsoft MCSE 4.0

Novell MCNE 5.0

EDUCATION

5/1985 Penn State University

York Campus Associate Degree Computer Science



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