Engineer Software

Ronak Mistry

Email: *********@*****.*** Contact: 409-***-****

LinkedIn: www.linkedin.com/in/rhmistry Current location: Denver, CO Immigration status: Permanent Resident

Summary

A seasoned IT professional with nearly 4 years of diverse experience in Software quality analysis including manual

& automation testing, Business technical analysis and Management roles. An individual with a master’s degree and background in Electronics and Telecommunications, thorough knowledge in various phases of Software development life cycle such as requirement analysis, design, testing and deployment. Detailed oriented nature with excellent communication, analytical, leadership, interpersonal and problem-solving skills. Enthusiastic individual with superior skills willing to work in both team-based and independent environments. Recognized for being a valued team player with a will to go the extra mile to achieve specific goals Skills

● Methodologies: Agile/Scrum, Waterfall, RUP

● Project Management and tracking tools: JIRA, HP ALM, Smart sheet

● OS: Windows, Linux

● Database: SQL, PostgreSQL, Cassandra

● Tools: Selenium IDE, SOAP UI, Splunk, Selenium Web Driver, Sling Box and World Box virtual STB tester, Appium, Slither

● Technical languages: Python, Java, C, HTML

● Other skills: Proficient with MS PowerPoint, Excel, Software quality assurance knowledge, Project management, Inspections and audits, Mobile application testing, Technical writing and documentation, Product inspection, Knowledge of Monitoring tools and applications such as Dynatrace, Icinga, ServiceNow, Thousand Eyes, eG Innovations, Cisco Stealth watch, Prognosis, SolarWinds Experience

Humana - Louisville, KY

Project Technical Analyst 08/2020 - Present

● At Humana I am a part of the Monitor and Measure assessment initiative team through Deloitte. The major focus of this initiative was to thoroughly learn and understand Humana’s current state of operations and systems from a IT services management, security and monitoring perspective after which provide them with solutions and strategic roadmap to optimize their processes

● Identified Humana stakeholders and scheduled interviews to gather current state monitoring information across network, applications, server systems and user experience

● Connected with technology platform owners and specific tools admin to have a deeper understanding of tools being used, monitoring processes followed and tool set integration

● Requested for documentations and location of existing documentation repository. Went through the shared documents and data with SMEs to learn and come up with optimized solutions for the technology gaps encountered

● Identified set of key performance indicators to be measured, worked on the 8 major deliverables specified in the SOW and reported monitoring solutions for the success of this initiative ARISA.IO - Gurgaon, HR, India

Quality Analyst 09/2018 - 01/2020

● My responsibilities included testing and validating codes using automated and manual analysis to provide a complete solution to identify and determine vulnerabilities and violations of logic in the smart code. To make sure the code is secure, whether the code corresponds to the documentation and the code meets best practices in efficient use of code readability

● Studied business requirement documents and functional requirement documents to understand product functionality in detail. Identified quality trends to investigate system flaws, process inefficiencies and training needs

● Used current literature to investigate any software malfunctions.

● Ran test scripts using Slither, which is a solidity static analysis framework written in Python 3. It runs a suite of vulnerability detectors, prints and provides visual information and provides an API to easily write custom analysis.

● Attended weekly meetings with the IT and management department to have regular brainstorming session regarding the specified SOWs

● Escalated and resolved JIRA tickets. Monitored completed work, also involved in providing feedback and strategies to improve team performance

● Created quality control tests to analyse data for process improvement initiatives

● Reviewed test procedures and results to verify sound testing methods productive of reliable data and compare products to established specifications and control limits

● Executed test scripts and recorded results

Charter Communications - Greenwood village, CO

Video Validation Engineer/Test Lead 06/2017 - 05/2018

● My responsibilities included validating the integration of built servers for Charter, and newly integrated Time Warner and Bright house networks

● This includes testing at multiple levels such as RDC, controller and Hub. troubleshooting launch gating issues, Resolving issues for billings, channel mapping, VOD and PPV

● Responsible for effective configuration, provisioning, operations, monitoring and maintenance of systems which include hardware, software and other related infrastructure to support video applications

● Involved in the development of use case and test case scenarios of Spectrum mobile application implementation and testing future roadmaps

● Configured methods for requesting creation of accounts for new devices in both CSG and ICOMS billing systems. This includes updating packages information, PPV and live events details, recognition of newly installed devices and sending this information down to controller levels

● Led conference calls and working sessions during maintenance windows and troubleshooting sessions. These calls generally included resources from network teams, operations teams, system engineering and integrations teams

● Configured the new set top boxes for system testing through various available connection configurations.

● Created procedural steps for installation and modifications of UAT equipment following implementation of guide over DOCSIS, IPV6/IPV4 and CMTS tunnel upgrades

● Developed criteria for operational readiness validations of each market. Also performed White box, Black box, regression and performance testing for the same

● Coordinated efforts with remote resources to conduct hardware and software monitoring validations on Operational ready markets

● Responsible for providing ongoing analysis of video platforms that support the Spectrum guide platform to ensure they are operating as expected and find potential opportunities for improvement

● Managed multiple teams for identifying, troubleshooting and resolving multiple features. Each team consisted of 4-5 members responsible for issues with VOD, PPV, channel line-ups, DVR, installation and provisioning of boxes and data mismatch from DataMart

● Utilized SPLUNK tool to monitor and resolve issues with microservices such as LRM middle, device edge, search edge

● Monitored health status of load balancers of clusters during components reboot testing

● Developed test scenarios for hub level validations to cover a wide range of smoke, functional and regression testing needs

● Validated the network status on hub and node levels for both DNCS and DAC controller markets

● Conducted regression testing on the various new builds of a firmware from Humax, Technicolor and Arris.

● Executed test cases to test the instructions in the guide and reported defects encountered

● Tracked defects using the JIRA defect management tool. Involved in guidance and training of the end users

● Led a team of 6 people to meet target release dates of various markets.

● Interviewed and trained 4 newly on boarded members to bring them up to work pace through knowledge transfer sessions

Education

● MS in Electrical & Electronics Engineering

North western Polytechnic University - Fremont, CA, USA 2015 - 2016

● BE in Electronics & Telecommunications

DYPIET- University of Pune - Pune, India

2008 - 2014

● Diploma in Electronics & Telecommunications

MSBTE - Pune, India

2005 - 2008

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