Industrial Organizational Psychology
Resume:
Cashmere Barnes
Landover, Maryland
**************@*****.***
SUMMARY
Graduate student learning more about research and practice in the area of Industrial and Organizational Psychology. Enjoy working with people, and customer service skills have been honed through various jobs and serving on the board with two different clubs during undergraduate studies. I am excellent at meeting deadlines, and I know how to work hard to reach goals. I am good at adapting to group dynamics with team-based work. I also keep clear notes and work hard to communicate effectively, which includes clarifying and using active listening. I enjoy learning and try to bring a positive attitude to all that I do.
EDUCATION
The Chicago School of Professional Psychology: Washington, DC
August 2019 – July 2020
Degree in progress: Master of Arts, Industrial & Organizational Psychology
I am currently earning my degree in I-O to understand more about psychology applied to work. My graduate studies have included quantitative and qualitative research, workplace ethics, culture and diversity, testing and measurement, and leadership. Just finished an elective class for Strategic Human Resource Management (SHRM), which covered Ulrich’s 30 years of research with nine HR competencies and best practices, and Personnel Psychology, which focuses on job analysis, selection, training, performance appraisal, and criterion development.
Bowie State University: Bowie, MD
August 2015 – May 2019
Bachelor of Science Degree, Psychology
Graduated with Honors
My undergraduate psychology courses allowed me to develop my oral and written communication skills while also using technology for assignments. Proficient with Word and PowerPoint, able to make video assignments, and good with coordinating group projects. The skills embedded in each course allowed me to understand more about human behavior from various theoretical lenses. For example, human behavior has connections to many factors, including cognitive, biological, unconscious, and innate needs. I advanced my abilities with decision-making, problem-solving, critical thinking, and following through with tasks. I also developed a more in-depth understanding of how personality impacts all that we do and how accurate self-awareness is key to success.
MEMBERSHIPS
Member of The National Council of Negro Women, served as treasurer board position.
Member of The National Society of Leadership and Success, served as event coordinator.
WORK EXPERIENCE
The Chicago School of Professional Psychology, Washington, DC
Position: Intern (Graduate Level)
August 2020- PRESENT
Worked with the university staff to create an onboarding and orientation process that integrates new part-time employees into the community to ensure new hires are efficiently acclimated to the new job position. This includes a thorough checklist of expectations that should be met by new hires and supervisors the first day, first week, and first month. A virtual orientation was also created to welcome new hires and ensure they know the companies’ mission and vision and policies, and procedures. Also made an evaluation that provides feedback about the new part-time and full - time position. Lastly, formulated a training program that prepares new hires for their new role at the university.
Summit Orthopedic, Chevy Chase, MD
Position: Call Center Representative
September 2019- April 2020
Worked as the initial point of contact for customers, which included answering calls, providing support, problem-solving with patients, and redirecting calls. Also in charge of data entry for client contact information, scheduling, processing bills and payments, and coordinating and communicating with doctors, physician assistants, and administrative assistants.
Panda Express, Bowie, MD
Position: Restaurant Front-of-House Crew Member
January 2018- March 2020
Greeted and serve customers while maintaining a clean, safe, and well-organized restaurant. Worked with customers with professionalism and responded to concerns with courtesy and respect. Responsible for cash management, which included managing the cash registers at the end of shifts and putting money into safe. Developed teamwork skills with different crew members and learned more about customer service.
Redskins Stadium, Landover, MD
Position: Customer Service Ticket Agent
June 2017- July 2017
While working on my undergraduate studies worked with customers at the stadium and in charge of checking tickets and monitoring the gates and entry areas. Developed skills working with colleagues to maintain security in our areas and provide excellent customer satisfaction. Learned more about leadership behaviors with various supervisors and managers on different shifts.
Re-New Psychological Services, DuPont Circle
Position: Intern
June 2017- August 2017
Worked as an intern and projects included editing policy and procedures, date entry, inventory, and updating contact information for psychologists and social workers. Also, attended meetings and learned more about the layers of organizational culture and group dynamics in the workplace.
Redskins Stadium, Landover, MD
Position: Sales Agent, 50/50 Raffle
August 2016- January 2017
Worked as a sales agent with customers at the stadium. Job duties included finding creative ways to draw customers in and engage with them. My personality became more energetic to meet this job need and I was able to sell a robust amount of raffle tickets to customers while also learning more about the way people respond to various sales techniques. I handled large sums of money and reported to my supervisors by meeting deadlines and consistently being on-time for work.
Music and Arts Store, Bowie, MD
Position: Contract Writer
August 2014- October 2014
Worked as a store representative in charge of writing contracts for instruments. Also, assisted customers with instruments and supplies as needed. This position helped me develop communication skills, good hearing, and able to read people to help them find the best products.
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