Customer Service Representative
Resume:
Copyright © LearningExpress,****. LearningExpress Job & Career Accelerator is a trademark of LearningExpress, LLC. Page 1 LaRee Jane Halverson
Sandy, United States, 84094
Cell: 801-***-****
adihah@r.postjobfree.com
Executive Travel Consultant and previously Licensed Insurance Agent HIGHLIGHTS OF QUALIFICATIONS
• Assisted Executive and VIP travelers with intricate travel arrangements, changes, waivers and reconfirmations
• Assisted and supported up to 80 agents as a Special Matters Expert - SME EXPERIENCE
ATG Allstars Travel Group
2/2019
Executive Travel Consultant
· Assisted with high end intricate international and domestic travel
· Confirmed and managed travelers upgrades after ticket issuance
· Obtained waivers for fees and penalties for last minute travel.
· Booked and reconfirmed all travel on dedicated desk for all travel including limos, hotels, and air
· Assisted several agent with processes, advised on best result options for pricing and basic travel instruction.
• Ensured all team members are updated and applying new processes and procedures
· Maintained and serviced high level executive assistance with multi faceted travel. Carlson Wagonlit Travel
4/2018
Senior Travel Consultant
· Corporate travel for 3 major companies
· Assisted with high end intricate international travel
· Worked on Power Express
· Moxie Email
· Sharepoint and various other company specific systems
· Accomplished several new computer systems
Teleperformance
12/2011
Project Special Matters Expert/Lead
• Identify and escalate issues that are high in priority and/or sensitivity
• Report and manage progress of outages and abnormalities o Recognize and provide feedback to Supervisors on TC knowledge gaps
• Provide Supervisor coverage when Supervisors are out or in meetings
• Be in constant communication with Supervisor and team
• Ensure all team members are updated and applying new processes and procedures
• Provide outstanding follow up turnaround times
• SAT E-mail Desk: All incoming e-mails for dedicated companies
• Assisting up to 70 or more agents daily with all aspects of travel Christopherson Travel
3/2011
Travel System Programmer
Tech Support
• Loaded company profiles and negotiated rates for hotels, cars, and airfare into Concur and Resx systems
• Assisted travel arrangers with technical issues
, Sandy-Telecomute, Utah, United States
–3/2020
, Sandy - Telecomute, Utah, United States
–12/2018
, Sandy, United States
–2/2018
, Salt Lake City, Utah, United States
–6/2011
Copyright © LearningExpress,2020. LearningExpress Job & Career Accelerator is a trademark of LearningExpress, LLC. Page 2 American Express
7/2006
Travel Specialist
• Worked with high end clients using their American Express points to book travel reservations for destinations around the world
• Utilized four separate systems processing points depending on which one worked best for the clients
• Assisted in corporate and leisure domestic and international travel
(References and further work history can be provided upon request) Medicare Insurance
Extend Health
10/2007
Licensed Benefit Advisor
• Worked with retiree's from Ford, Chrysler, GM and many other companies that had lost their group health benefits. Assisted them determine which type of Medicare policy (Parts A, B, and D), would be best for them
• Assisted with doctor's offices and pharmacies to make ensure the retiree's chosen plan would be accepted
• Researched drug information and plan details to best suit individual needs o Licensed in 27 states for Health and Life
• Processed electronic applications and followed up on issuance of said policies o Worked with individuals seeking individual health care policies from various companies.
• Helped clients determine if they would be accepted by various companies due to past and current health issues
• Worked with underwriters from a wide variety of insurance companies to make sure policies were issued
• Licensed in 27 states for Health and Life Insurance. Passed all llicensing exams and background checks
, Salt Lake City, Utah, United States
–10/2007
, Salt Lake City, Utah, United States
–2/2009
SKILLS
Skills MICROSOFT WORD (Less than 1 year), WORD (Less than 1 year) Additional Information
• Extensive experience and knowledge in travel related computer programs and tour companies
• Outstanding Written and Oral Communication skills
• Ability to professionally handle multi-line phone systems
• Exemplary problem-solving skills; able to identify problems and implement corrective processes
• Ability to fully integrate into a team setting yet able to work independently
• Strong knowledge of international fare construction and airline routing principles including tax rates TECHNICAL SUMMARY:
• Google Smart sheets
• Microsoft Word
LICENSES/CERTIFICATIONS
Licensed Health and Life Insurance in 27 States
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