Assistant Insurance

Kyleigh Ann Rahm

https://kyleighrahm.wixsite.com/mysite adihac@r.postjobfree.com 972-***-****

**** **** **** **. ******, TX 78752

Experience

Farmers Insurance

**/**** – 10/2020

Insurance Producer

• Assisting clients with all auto and home

insurance needs, including quoting and customer

service.

• Managed and organized leads in various CRM’s

including Agency Zoom and DYL.

StrongMind

01/2018 – 12/2018

UX Research Intern

• Collaborated with cross-functional teams to

identify, prioritize, plan, and conduct user

experience research for products related to

online learning environments.

• Facilitated a 5-day design sprint in which we

rapidly ideate, strategize and prototype a new

product and self-service portal for current and

potential clients to review online courses for

purchase.

• Lead, moderated and analyzed a usability

study in which semi-structured interviews and a

task analyses were conducted on online teachers

while performing grading tasks on a gradebook

prototype.

• Assisted with analyzing data, generating insights and providing actionable insight for product

improvement.

ASU ADAPT Lab

08/2017 – 05/2019

Research Assistant

• Develop, design, and analyze experiments

related to the improvement of human-automation

interaction.

• Collaborated with a robotics lab to examine

physical human-machine coordination (pHMC) in

human and human-machine dyads performing

physical joint action tasks.

Addus Homecare

03/2017 – 08/2017

IT Coordinator

• Collected, analyzed, and validated data through

the transition of HR and payroll systems.

Education

MS – Human Systems

Engineering

12/2019

Arizona State University

Polytechnic

Mesa, AZ

BA – Psychology

12/2016

Texas Tech University

Lubbock, TX

Skills

Research

Usability Testing

User Interviews

Survey Design

Contextual Field Visits

Design Sprint

Qualitative & Quantitative

Analysis

Cognitive Task Analysis

Persona Development

Generative Research

Human Factors Research

Human-Automation

Interaction

Tools & Development

Axure

Adobe XD

InVision

R Studio

SPSS

Jira & Confluence

Survey Monkey & Qualtrics

Publications

ADAPT Lab

12/2019

Quantitative Modeling and Analysis of Reliance in

Physical Human–Machine Coordination

• https://doi.org/10.1115/1.4044545

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