Manager Service

Devin Tolcou 314-***-**** *******@*****.***

ICC Inc – IT Department Manager Oct 2018 – currently employed

-Overall responsibility for all aspects of IT at six physical locations across five time zones

-Liaison to stakeholders and decision makers ensuring they have all necessary information regarding the IT environment to make informed strategic and tactical business decisions

-Develop and execute annual IT budget, ensuring practical IT expenditures with ROI

-Ensure systems, services and vendors align with business objectives, goals and security practices

-Design, implement and continually improve on the company BDR and BCP

-Manage the internal IT team consisting of five engineers and administrators currently serving 250+ internal end users

-Manage the vendors, service providers and outsourced professionals needed to maintain IT Ops

-Develop and maintain internal SOPs, AUPs and security practices and procedures Colibri Group – IT Department Manager July 2018 – Oct 2018

-Responsible for the internal IT team of administrators and help desk personnel

-Liaison to the CTO ensuring he had all the necessary information regarding internal IT operations to make informed strategic and tactical business decisions

-Managed end user experience and support for 300+ personnel at 5 physical locations

-Planned and implemented migration of 100+ G-suite users to O365

-Planned and implemented migration of new acquisitions to corporate domain Vinson Mortgage – Director of Information Technology Jan 2016 – July 2018

-Overall responsibility for all aspects of IT across three physical locations

-Prepared and delivered quarterly report to the Board of Directors

-C-suite liaison for all companywide IT concerns, issues and decisions

-Prepared and executed annual budget

-Managed compliance with regulatory agencies and directed the efforts of annual HUD audits

-Managed company wide project that transformed outdated and ineffective on-premise infrastructure model to a robust, effective and resilient cloud-based model resulting in a period of unprecedented growth and workforce efficiency

-Managed all vendor, service provider and outsourced talent relationships ensuring their alignment with corporate goals, objectives and security practices Midwest Technology Group – Owner Aug 2006 – January 2016

-Responsible for all aspects of owning and operating a small business

-Managed customer relations and customer service team

-Managed the deployment and scheduling of service technicians

-Developed and implemented marketing campaigns and strategies

-Served as escalation point for trouble tickets and technical issues

-Negotiated and coordinated the acquisition by a local tech services company

-Served the acquiring company during the two year non-compete/non-disclose period and satisfied all contractual obligations

Way Technology Inc – IT Coordinator Apr 2002 – Aug 2006

-Responsible for the internal network and ISP, upgrading the WAN connection to a commercial grade, redundant connection to realize a 99% uptime benchmark to externally hosted data servers

-Managed and maintained 50+ workstations

-Planned and implemented upgrade from a WORKGROUP environment to a Microsoft domain

-Supported 50+ end users

-Helped maintain three different public facing e-commerce websites

-Planned and implemented migration from multiple POTS lines to an internal commercial grade PBX realizing the business objective of delivering 99% uptime and availability of the call centers

-Planned and executed the physical move of the IT infrastructure and services to two different physical locations as operations grew and required larger facilities Qualifications and Skills

-20+ year veteran of the IT Industry

-14+ years as an IT management professional

-extensive experience managing vendors and service providers and the relationships, agreements and contracts that arise

-highly skilled and experienced with team building and managing personnel; furthering career paths, personal growth and success

-extensive experience negotiating with and advising decision makers and stake holders

-loyal, honest and hard working reputation in the industry among regional business leaders and owners

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