Assistant Office

Jennifer Mrakovcic 917-***-**** • *******@*****.***

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Qualifications: !~ 20+ years experience as Executive Administrative/Personal Assistant supporting C level executives.

~ Extensive knowledge of Office Administration, operations, facilities and customer support.

~ Proficient in Windows MS Office, Applications, Candidate Manager, Concur and Social Media.

~ Ability to work with all levels of management. ~ Interact and participate within a team environment as well as work independently in a fast past environment. ~ Excellent communication and organizational skills with attention to detail. ~ Ability to multitask and prioritizes tasks. ~ Effective time management. ~ Self-motivated and service oriented. ~ Professional attitude and exceptional interpersonal skills in all areas. ~ Willingness to learn. ~ Available to work flexible hours when needed. ~ Maintain all confidentiality and discretion with highly sensitive issues. ~ Ability to keep up with every changing needs of a department. ~ Empower and engage all members of the team as well as be sensitive and respectful to the different personalities of the department, team and high level staff and act accordingly.

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Experience: !Restaurant Associates New York, NY 10/18 - Present Executive !Reporting directly Assistant to CEO, to CEO supporting CEO in partnership with Company and client stakeholders. Working with cross function team of professionals. Strong project management, communication, innovative solutions in solv- ing problems. First point of contact to/for CEO.

~ Coordinating all executive communication.

~ Interfacing with high level clients.

~ Extensive travel arrangements.

~ Expense reports in Concur.

~ Influence and interact with Company Senior Management.

~ Prepare internal and external documents.

~ Arrange weekly staff meetings, corporate events, client tours and corporate donations.

~ Communications with HR regarding performance reviews, training and orientation.

~ Organizational Charts.

~ Extensive filing system of electronic documents.

~ Create innovation solutions.

~ Manage workload and prioritize tasks.

~ !Information Delegate task Builders, to VP staff Inc. and their assistants. New York, NY (Returning Employee) 5/11 - 10/18 Executive !Reporting directly Administrator to the Senior Assistant Director – as Worldwide his Assistant Customer and as Operations Support Administrator Services for the department. 2nd Assistant to SVP.

Perform all administrative, operations and assistant duties for the SVP, Directors and support staff of 60 (across America and Europe) to maintain and improve all the functions within the department, under minimal direction. Handle confidential material and knowledge on a daily basis with discretion and good judgement, including cus- tomer information, payroll, performance reviews, expense reports, corporate credit cards, personal information of the Director, VP and staff. First point liaison for SVP & Senior Director with other C level executives, customers and all staff.

~ Maintain and manage extensive outlook calendars, meeting schedules, personal appointments.

~ Coordinate all aspects of travels both domestic and international.

~ Assist managers and act as go to person for the entire team for all requests.

~ Function as backup and fulfill all task of the Senior Director in his absence.

~ Prepare expense reports.

~ Meeting set-up, agendas, materials and minutes.

~ Coordinate, communicate and follow up with all departments within the company on issues related to, vendors, purchase orders, phones, equipment, etc.

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~ Maintain daily attendance database and prepare monthly payroll reports.

~ Setup and maintain Global Support for daily, weekends, holidays and early/late handoff by coordinating resources and ensuring support is covered 24/7 by all the US and international support regions.

~ Prepare and coordinate special projects, office events, activities, Summit, and Focal Point events. Prepare all oper- ations of Tech expert center at annual Summit.

~ Class Registrar & Meeting Coordinator for all Internal Classes (schedule, set-up, food orders, security, A/V needs etc.)

~ Daily interaction and partner with other Executive Assistants as well as with Office Services and Facilities de- partment and IT staff.

~ Ensure security policies and procedures for the group are adhered to and updated as needed.

~ Handle the operations of all areas of office facilities including interoffice moves, space allocations, vendor con- tracts, building and company security, including access cards and security awareness training.

~ Maintain departmental files including open headcounts, new hires, terminations, transfers, etc. and the paperwork and equipment associated with such.

~ Maintain and modify business recovery plan, global support guide and organization charts.

~ Coordinate Customer Satisfaction Surveys, review results each day.

~ Prepare CSTAT month end, quarterly and year end results.

~ ! !Hofstra Customer ! University Management, including monitoring Hempstead, live chats with NY customers and Technical Service Representatives. 5/07 – 5/11 Senior Executive Secretary – Drama & Dance Department Maintain and manage calendars and meeting schedules. ~ Perform all Secretarial and Reception duties.

~ “Go-to” for all students in regards to class scheduling, performance schedule, auditions, etc. ~ Assist in ‘class notes’. ~ Updating/tracking records in Banner system. ~ Maintaining Access Database. ~ Assist in Special Events and activities preparation and provide event support. All work performed within University guidelines and with strict confidentiality.

!Phillips ! Mineola, NY 11/98-12/06

Office Administrator – New York Office

Reporting Directly to the President of Distribution

~ Calendar Management, travel arrangements, expense reports. ~ All aspects of running a small office environment; supply orders, maintenance, liaison with building staff. ~ Liaison with all US distribution offices. Incoming Orders, invoicing. ~ Accounts Payable.

!Previous ! employment at:

Information Builders, Inc. New York, NY 3/91 - 10/98 Office Services & Facilities Administrator - Corporate Offices Reporting directly to three Office Services & Facilities Managers. Assisting with all administrative operations.

~ Assume all responsibilities of these managers in their absence, functioning as full back up.

~ Coordinate numerous Office Services activities including, but not limited to, building services, branch relocation and interoffice moves, furniture requests, furniture purchasing and furniture inventory for New York Corporate Of- fice and all US branches.

~ Oversee reception staff of six including scheduling and trouble shooting.

~ Proposals and pricing for various maintenance and service work for Xerox and Ricoh fax and copier machines, typewriters, phones, air conditioning, electrical, etc. Make recommendation to senior staff.

~ Liaison for 1000 + New York employees, 34 US Branches and 65 International locations with New York Facilities Managers.

~ Responsible for creating and updating monthly spreadsheets for supply orders, attendance for department (staff of 25). Daily voice mail. Call detail and statistics reports for New York and Branches.

~ Process invoices for Accounts Payable, to be certain services were rendered and billed correctly. Dispute any charges when necessary.

~ Compose and edit correspondences, letters, reports and memorandums.

~ Support Facilities Manager with square footage, construction ledgers and major facilities projects for all New York and branch locations.

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~ Assist Office Managers in all areas of security including card access, visitor passes, building passes and video monitoring.

Special Project: at Information Builders Inc.- Relocation of 1000+ New York employees. The Office Services & Facilities Department was responsible for all aspects of preparation, follow through and follow up from beginning to completion including building site decision, square footage, employee space in new location, construction, design, vendor selection, furniture, computer and phone inventory, purchase of any needed new equipment, loss prevention and scheduling of 24 hours, 7 days a week schedule for approximately 3 months for Office Services staff and ven- dors. Picked as ’minutes’ administrator for four decisions making committees. Attended meetings and prepared de- tailed memos providing all discussions and decisions. Overtime schedule and payments for Office Services staff. Handled the processing of all invoices for furniture and moving vendors. Move completed March 1998.

!The Gap, ! Inc. New York, NY

9/87 - 1/91

Regional Operations Administrator (3/88 - 1/91)

Reporting directly to the Vice President of Operations

~ Assisted in all areas of administration. ~ Tracked store operations for 38 New York locations including but not limited to incoming and outgoing shipment information, executive expense settlements, store contests, accounts payable, store payroll, employee discounts, charitable donations, public relations and product development. ~ Liai- son for all stores with Operations, Regional and District Managers. ~Maintained contact with all store vendors (win- dow, floor, carpet cleaning, maintenance, etc.) and kept contract current. ~ Prepared monthly phone lists for New York and Branch locations with current store contacts. ~Prepared monthly recruiter log. ~Arranged yearly incentive meeting at various sites for all US stores and their management employees. ~ This included but not limited to book- ing hotel rooms, conference sites and tallies of yearly store in dollars, merchandise, etc. and creating overhead slides.

Receptionist (9/87 - 3/88)

Answered 50 extension telephone board. ` Assisted Public Relations and Product development.

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