Warehouse, Operations, Ecommerce, Manager/Director

MATTHEW L. THOMAS

**** **** ******* *** ******, CO 80219 · 303-***-****

************@*****.***

SUMMARY

Experienced Warehousing, E-Commerce, Fulfillment, Operations, Logistics and Account Management professional with over fourteen years of experience. Highly motivated self-starter with exceptional work ethic. Recognized success in motivating people and coordinating projects for optimum quality of products and services, excellence in operations, and promoting a culture of speed, passion and professionalism.

EXPERIENCE

2020 – CURRENT

WAREHOUSE MANAGER, ZYNEX MEDICAL

Project Manager on warehouse relocation project. Determined the location, developed the footprint, created the project plan and managed the responsible and accountable parties including contractors and Architects.

Identified and initiated process and scheduling improvements reducing order processing time from a 72hr average to 24hr turn time.

Assumed additional duties, responsibilities and departments within the first month of employment.

Implemented a receiving labeling process and rotational inventory system for products to guarantee FIFO is followed.

Collaborated with Procurement to maintain inventory levels and ensure the supply chain model was upheld.

Reduced packaging expenses by 50% by identifying and utilizing alternative sources.

Worked with Quality department to update work instructions to ensure proper document control.

Revisited contracts with carriers to identify cost savings solutions while still meeting

expected transit times.

2015 – 2020

PRODUCTION MANAGER, plumb marketing

Management responsibilities included Budgeting and Forecasting, Data Processing, KPI Measurement, Assembly, Print Production, Account Management, Order Fulfillment and Shipping, Warehousing, Print on demand site implementation and maintenance, Vendor negotiation and New customer onboarding.

Successfully implemented Job costing resulting in 90% operational labor accountability and client level profit visibility.

Utilizing resource scheduling techniques successfully created multiple shifts for 2018 peak season to accommodate a 650% volume increase while significantly reducing overtime.

Designed and implemented a cycle count program resulting in 99.5% inventory accuracy.

Assisted in the successful completion of three business acquisitions resulting in a 65% revenue increase and consolidation of multiple facilities decreasing overhead.

Created client contract templates to ensure consistent cost capture and client understanding.

Developed systems to support e-commerce fulfillment business resulting in a 42% year over year growth for that line of business.

Implemented a Warehouse Management System and Integrated multiple applications eliminating the need for manual data entry.

Worked with Sales to launch new clients. Reviewed client specifications to determine resource needs and process guidelines.

Prepared labor estimates and project quotes to ensure customers were well informed of costs and timelines.

Performed Account Management by utilizing effective communication methods and ensuring compliance with contracted service level agreements.

Collaborated with Temp Agency to develop part-time employment program resulting in improved scheduling flexibility.

2007 – 2015

OPERATIONS MANAGER, Newgistics

Managed teams varying in size from 30 to 150 employees over multiple shifts. Teams were responsible for processing daily volume consistently exceeding 18K orders.

Supported $55M fulfillment network by traveling to regional centers to lead on new client launches and SOP development and adherence.

Served as operational consultant to Engineering and IT regarding Warehouse Management System enhancements. Assisted with testing and systems rollout.

Eliminated $15K in supply expenses annually by working with local suppliers and identifying offsetting revenue opportunities.

Successfully coordinated multiple facility relocation projects across 700K total square feet.

Led annual physical inventories for top five clients. Counts consistently covered over 100K SKUs and 1M units.

Implemented Velocity Control Program to consistently reassess and re-slot client inventory.

Assisted Finance Department with ongoing billing audits. Identified system gaps and ensured accurate client invoicing.

Managed all Payroll functions for 50 permanent employees,2 security officers and up to 100 temporary associates.

Resolved customer complaints using web-based ticketing system ZenDesk. Evaluated root cause of complaints and sought to improve operation accordingly.

Ensured compliance with retail distribution entities by following detailed EDI routing, vendor, and transportation guidelines.

Decreased Labor costs 20% by implementing successful cross training program allowing for better utilization of permanent employees.

SKILLS

Continuous Improvement

Warehouse Management Systems

Operations Management

Process Improvement

Inventory Management

Account Management

Microsoft Office Products

Project Management

TRAINING AND CERTIFICATIONS

Communicating for Leadership Success 2014

DDI (Development Dimensions International)

Coaching for Peak Performance 2014

DDI (Development Dimensions International)

Six Sigma White Belt Certification 2018

Six Sigma.us

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