Front Office Staff

WILLIAM KELLY TUCKER

BUSINESS DEVELOPMENT CONSULTANT

Martinsburg, WV · 304-***-**** · ************@*****.*** · linkedin.com/in/william-kelly-tucker-466234155/ Dynamic business development and communications manager offering 17+ years of experience leading key growth initiatives with a passion for the travel and tourism industry. Known as an expert in delivering innovative, high quality, cost- effective marketing solutions and public relations (PR) strategies that improve brand awareness and increase revenue in a fast-paced environment. Engaging, articulate, and creative with a proven track record reflecting strong business consulting and leadership experience that builds and collaborates with motivated teams. Highly praised for work ethic, problem-solving and communication skills, and successful delivery of work. CORE COMPETENCIES

● Brand Management

● Promotional Material Creation

● Web Content Development

● Storytelling

● Copywriting

● Media Relations

● Reporting

● Itinerary Creation

PROFESSIONAL EXPERIENCE

Miller Auto Group August 2019 – March 2020

BUSINESS DEVELOPMENT CONSULTANT Martinsburg, WV

● Managed phone, email, and online inquiries from 20+ customers per week.

● Coordinated vehicle showings and confirmed 3+ weekly customer appointments with sales representatives.

● Conducted customer surveys, analyzed results, and identified opportunities to lower price or interest rate to ensure satisfaction.

Accredo Health Group February 2018 – December 2018 PATIENT CARE ADVOCATE Pittsburgh, PA

● Entered orders from inbound and outbound calls for patient medications for Accredo Health Group, a mail order specialty pharmacy with 12 offices.

● Coordinated shipments of medication for 20K+ patients and documented orders placed to ensure accurate and up-to-date information.

Access Health, Inc. July 2016 – December 2017

FRONT OFFICE STAFF Princeton, WV

● Scheduled 15+ daily appointments and checked in patients for OB/GYN and family practice physicians’ office with 12 employees and 3 healthcare providers.

● Monitored and implemented strategic organizational solution to manage 20K+ electronic and paper medical records.

Greenbrier County (WV) Convention and Visitors Bureau (CVB) July 2003 – January 2006 COMMUNICATIONS COORDINATOR Greenbrier County, WV

● Led all internal and external communications for largest CVB in West Virginia with budget funded from hotel/motel tax.

● Created press releases and earned placement in online and printed Southern Living Magazine with circulation of 3M+.

● Developed promotional materials and web content including About Us page and events page.

● Prepared and pitched story ideas to travel writers and members of the press, driving 50% increase in web traffic and 100% increase in overall occupancy.

EDUCATION

MASTER OF SCIENCE - Journalism (Advertising Sequence), West Virginia University May 1993 BACHELOR OF SCIENCE - Business Administration (Marketing Sequence), West Virginia University May 1991

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