Sales Representative Store Manager and Customer Service Specialist

CYNTHIA ONGKO

CUSTOMER SERVICE SPECIALIST

I N F O

ADDRESS

taman surya 5 jj 5 no.23,

pegadungan, kalideres, Jakarta

Barat, 11830, Indonesia

PHONE

081*********

EMAIL

************@*****.***

DATE / PLACE OF BIRTH

16 September 1997

Jakarta

NATIONALITY

Indonesian

S K I L L S

Service Management

Knowledge - Problem

Management

Profcient user o( Microso(t

O(fce Wxord, E)cel,

PowerPoint, Outlook'

Awareness o( peopleGs

needs, empathy

xilingless to learn

&reat team work abilities

Pro(essional

Communication q

Listening Skills

L A N G U A G E S

Bahasa Indonesia

English

Mandarin

P R O F I L E

Passionate customer service representatives dedicated to providing uality care D(or ultimate customer satis(action. Proven ability to establish and maintain e)cellent communication and relationship with clients. Fedicated to identi(ying cuatomer needs and delivering e((ective solutions to all problems. E)cellent time management skill combined with a superior knowledge Do( the customer service industry. Bilingual, hardworking, eager to learn, and ready to join my ne)t team. E M P L O Y M E N T H I S T O R Y

Customer service, Katering Mama Ikok Tangerang

—eb 2019 • Jul 2020

H Maintained up to date knowledge o( products and services.D H ’andled customer calls and responded to ueries abour services, products, promotions, and billing.

H xorked to address all customers concerns in a timely and e((ective manners.D H Feveloped success(ul tactics to sell products and services to customers. H xorked to understand the need o( each customer.

Sales Manager, Katering Mama Ikok Tangerang

Apr 2018 • —eb 2019

H Maintained up to date knowledge o( products and services.D H Achieved growth and hit sales targets by success(ully managed the sales team. H Fesigned and implemented a strategic sales plan that e)panded companyzs customer base.

H Managed recruiting, objectives setting, coaching and per(ormance monitoring o( sales representatives.

H Builded and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs. Sales representative (6 months contract), Audi

Indonesia (PT Garuda Mataram Motor)

Jakarta Timur

Apr 2017 • Oct 2017

H Presented, promoted and sold products using solid arguments to customers. H Per(ormed cost-beneft and needs analysis to meet customerGs needs. H Established, developed and maintained positive business and customer relationships.

H Reached out to customer leads through cold calling. H E)pedited the resolution o( customer problems and complaints to ma)imi/e satis(action.

Freelance retail sales, PT Dinamika Indonusa Prima Jakarta Pusat Jul 2016 • Aug 2016

H &reet and direct customers.

H Provided accurate in(ormation o( products, services, and price. H Answered customersz uestions about specifc products:services. H Conducted price and (eature comparisons to (acilitate purchasing. H Ensured racks are (ully stocked.

H Coordinated with the Retail Sales Representatives team to provide e)cellent customer service.

H In(ormed customers about discounts and special o((ers. H Provided customer (eedback to the store manager. H Stayed up-to-date with new products and services. E D U C A T I O N

Bachelor degree in International Business

Management, Binus University

Tangerang

Sep 2016 • Apr 2020

C&PA 4 3.37

A - Level, Kanaan Global International School Jakarta Barat Jun 2013 • Jun 201

IGCSE's, Kanaan Global International School Jakarta Barat Jun 2012 • Jun 2012

R E F E R E N C E S

Dewi Subianto from PT Dinamika Indonusa Prima

************@*****.*** + K628129101951

Naomi Khrisnamurti from Katering Mama Ikok

K6287771288868

Contact this candidate