Engineer Support
Resume:
RESUME
ILAVARASAN .K
Ayakkaranpulam -3,
Vedaranyam Tk,
Nagappattinam – 614707.
Tamilnadu, India.
Mobile
adigt0@r.postjobfree.com
OBJECTIVE:
Obtain a more responsible and challenging position within your company that will allow me to learn new technologies and skills while utilizing my previous experiences to improve beyond my abilities currently, and also to build a strong business relationship with the company and clients and exceed expectations to excel within the company. EXPERIENCE:
Total Experience in ATM/BNA/CRM field is 7+ Years. Company Name : HITACHI PAYMENT SERVICES PVT. LTD.
Duration : August 2016 to June 2019
Designation : Team Leader - Technical Support
Department : CRM/BNA Operations
Project : Indian Bank Cash Recycler & UPS Project (700 Nos) Responsibility
Handling Complete In-House Operations and Customer Services.
Preparing UAT Test Scenarios.
Analyzing the new software & upgrades.
Planning & Aligning Engineer for Installation and Break down Calls.
Planning Preventive Maintenance.
Preparing Work process Reports.
Monitoring field Engineer’s productivity.
Remote Support to trouble-Shoot hardware problems.
Technical Support.
Reconciliation Support.
Prepare the Installation & Break Down Reports.
Coordination with Accounts department for Payment. Company Name : CMS INFOSYSTEMS LTD
Duration : November 2013 to January 2016
Designation : Customer Service Engineer
Position : In-House Support Executive
Project : Indian Bank Cash Recycler & UPS Project (250 Nos) Responsibility
Handling Complete In-House Operations and Customer Services.
Planning & Aligning Engineer for Installation and Break down Calls.
Planning Preventive Maintenance.
Remote Support to Trouble Shoot hardware problems.
Technical Support.
Reconciliation Support.
Testing & analyzing the new software upgrades.
Prepare the Installation & Break Down Reports.
Diagnostic, servicing & trouble shooting of Hyosung Cash Dispenser & Deposit machines.
Planning & completing Installations in time.
Installing EJ Pulling & Camera Software.
Routine preventive Maintenance.
.
Company Name : AGS TRANSACT TECNOLOGIES LTD.
Duration : August 2010 to June 2013
Designation : Customer Service Engineer
Department : ATM Field Service
Responsibility
Diagnostic, servicing & trouble shooting of Wincor Nixdorf Cash Dispenser & Deposit machines.
Planning & completing Installations.
Installing EJ Agent & Camera Software.
Routine preventive Maintenance.
COMPUTER SKILLS:
Installing Operating System & Basic Software.
Troubleshooting hardware errors.
Microsoft office.
Photoshop
EDUCATIONAL QUALIFICATION:
Diploma in Electronics & Communications Engineering from Central polytechnic College, Chennai with 76% during 2008-2010.
PERSONAL PROFILE:
Father’s Name : Mr. R. KUMANAN
Date of Birth : 09-06-1991
Gender : Male
Passport No : S2794716
Permanent address : 6/31, Ayakkaranpulam-3, Vedaranyam (TK) Nagappattinam-614707, Tamilnadu. India
Languages known : English, Tamil.
DECLARATION:
I hereby declare that all the information furnished above is true to the best of my knowledge.
DATE :
PLACE: (ILAVARASAN K)
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