Store Manager Sales
Resume:
KIRANESH SC
No.**, *rd floor Basava Complex, Manjunatha Layout, RT Nagar, Bengaluru - 560032 ·
*************@*****.*** · https://www.linkedin.com/in/kiranesh-sarur Seeking a challenging assignment/ position that will enable me to use my strong organizational skills, educational background, and ability to work well with people in E-commerce Industry. PROFESSIONAL SUMMARY
Advanced exposure in handling all Hub operations including procurement, vendor management, and hiring. An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests; Comprehensive expertise in working with customers from multicultural environments. Outstanding communication, interpersonal, conflict resolution skills blended with superior team management ability. Experienced sales professional well-versed in prospecting leads, setting up contracts. Skilled communicator, multitasked and complex problem- solver.
EXPERIENCE
JANUARY 2019 TO TILL DATE
TSM, GUARANTEED RENTAL PVT LTD.
• Handling Warehouse Cost and act according to reduce the costing and productivity.
• Planning the team for day to day operations and assigning the responsibility to team.
• Taking briefing on delivery team twice a day and resolving the issues regarding delivering the order and suggesting about delivery time.
• Maintain reports and analytics.
• Lead a team of competent executives, providing them training, guidance and motivation to enhance their productivity
• Involved in allocation of manpower and team management.
• Involved in implementation of process initiates.
• Maintain customer satisfaction.
• Handling Overall Sales and Profitability for Hub in Patch to provide maximum profits via ensuring all controllable remains within targets.
• Handling People Development Overall in all stores in coordination with Hub Managers.
• Adhered to the Standard Operating Procedure to ensure that the quality standards are met at as per organization's objective.
JANUARY 2018 TO DECEMBER 2018
AM, PHONE PE INDIA PVT LTD
• Understand PhonePe value proposition and be able to train a team of team leaders and sales executives.
• Training the steps involved in Merchants launch process and able to train a team of team leaders and sales executives.
• Manage the team to deliver on weekly and monthly goals.
• Tracking and monitoring the team on day to day basis. 2
• Visited merchants’ locations to determine needs, set up contracts and provide training.
• Identified and analyzed key competitors and related products.
• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
• Conduct weekly team huddles.
JANUARY 2015 TO DECEMBER 2017
STORE MANAGER, METARAIN DISTRIBUTORS PRIVATE LIMITED
• Completed profit and loss performance reports.
• Managed vendor selection and relations to guarantee best-pricing and on-time deliveries.
• Upheld and communicated store programs and standards to ensure quality, freshness, safety and cleanliness.
• Taking Care of Marketing(Day to day marketing activity)
• Involved in Hiring and training of Des.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• ·Exhibited professional customer service, as per the service standards to sustain organization's image.
• Managed all aspects of store operations, organization, and maintenance and purchasing functions.
• Created work schedules according to sales volume and number of employees. JANUARY 2013 – TO DECEMBER 2014
ASSISTANT STORE MANAGER, FRESHMENU (FOOD VISTA INDIA PVT LTD)
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored security and handled incidents in a calm and professional manner.
• Performed mandatory audits to ensure compliance in all areas were met.
• Trained and managed associates in delivery and time management.
• Conducted store inventories once in a week.
• Managed the scheduling for store shifts so that there was proper staffing at all times.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
EDUCATION
APRIL 2012
BACHELOR OF TECHNOLOGY, ALL INDIA INSTITUTE OF TECHNOLOGY MONTH YEAR
PRE-UNIVERSITY COURSE, BEML COMPOSITE JUNIOR COLLEGE 3
SKILLS
• Sales team supervision
• Territory management
• Relationship building
• Strategic Planning
• Self-motivated
• Networking skills
• Business development and planning
• Mentoring and coaching
• Goals and performance
• Operations
• Staff management
• Team training
DECLARATION
I hereby declare that all the above information is true to the best of my knowledge. Kiranesh SC
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