Quality Assurance associate

Worked in a challenging environment that dealt with writing and execution of Test cases which

were prepared for the testing software build.

Raising the defects in the bug defect tool and preparing the test summary report. Perform regression testing and other repetitive testing exercises to ensure quality and endurance.

Performing smoke, ad-hoc and sanity testing on software builds on a regular time frame for different locals.

Provided valuable ideas for process development which thereby increased the teams overall output.

Was involved in Organizing Team activities and also took part in off shore client calls and discussions.

Devised a solution which helped delivering results in minutes for the leads and managers which involved working for hours.

Worked in rotational shifts and also displayed my presence whenever the team needed support. Was involved directly in handling off shore calls( primarily the US ) regarding patients and provider insurance claims and disputes.

Challenging work environment which demanded resolution of customer claims with precision and fair judgement.

Involved in off shore meetings with clients.

Involved in trainings and support to new hires.

AMAZON DEVELOPMENT CENTER - JUNE 2018 - PRESENT

QUALITY ASSURANCE ASSOCIATE

NTT DATA PVT LTD - JULY 24,2017 - FEBRUARY 28,2018 CUSTOMER CARE SENIOR EXECUTIVE

TOM MATHEW

A M A Z O N D E V E L O P M E N T C E N T E R, C H E N N A I GET IN CONTACT

CAREER OBJECTIVE

WORK EXPERIENCE

Mobile: 995-***-****

Email - ************@*****.*** Linkedin Profile - https://www.linkedin.com/in/tom-mathew-3428ab92/ I am a Quality Assurance Associate with two plus years of experience seeking to diligently work in a competitive environment to acquire and enhance my knowledge and skills and to play a vital role in the growth of the organization in the best way possible.

Q U A L I T Y A S S U R A N C E A S S O C I A T E

2013-2017 in Electronics and Communication Engineering 2012-2013

2010-2011

B.Tech Engineering SRM University

HSC Spartan Matric.HR.SEC. School

SSLC Spartan Matric.HR.Sec.School

EDUCATIONAL QUALIFICATION

Core Java

Selenium Webdriver

Junit

TestNg

Cucumber

GIT

JIRA

JENKINS

APPIUM

Microsoft Office Tools

Manual Testing

Programming Language :

Tools and Utilities :

SKILLS

AHIEVEMENTS

- Regards and Recognition's (R&R) for Emerging Best Performer, Quality Champ in the year 2019 and 2020.

- Weekly Best performer in regards for maintaining both productivity and Quality on a monthly basis.

- Completed a 6 month automation course from Greens technologies pvt ltd. Languages Known

- English,Malayalam,Tamil

Declaration :

I do hereby declare that the information furnished above are true to my knowledge. PLACE :

DATE: Signature

Prime day is a global event which happens across different locals around the world and testing for prime day starts 5 months before the event.

To test the assigned verticals and write and execute test cases and raise the defect in the assigned tool. to provide support to different locals and proper submission of our reports and summaries. Updated a idea in ACES portal regarding process improvement and it was short listed for deployment. Provided direct support and coordinated with the teams in Seattle regarding new testing and assigning of new features.

involved in directly assigning and sorting of user stories to users and on time completion before deadline. Prime Testing - JUNE 2019 - OCTOBER 2019

Prime Testing - JUNE 2019 - OCTOBER 2019

PROJECTS

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