Manager Sales

Nadija Bassier

**Zarobi Road, Grassy Park, Cape Town South Africa ***********@*****.***

D.O.B: 05.05.1981 Nationality: South African Contact Number: +27-813**-****

Intellectual Profile

Reliable and dependable- high personal standards and attention to detail.

Excellent interpersonal skills, good communicator, leadership and high integrity.

Strong planning and organizing and monitoring abilities – an efficient time manager.

Decisive and results driven – creative problem solver.

Team player – flexible for change and adaptable.

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Objective

To secure a position at your Company and contribute an effective and hardworking attitude with excellent communication skills, variety abilities and a strong attention to detail to ensure exceptional services and deliver results.

EXPERIENCE

Holland America Line

Seattle, Washington, USA

Retail Manager of Operations

Leading the two outsourced companies Dufry and Sophia Fiori

June 2018 – Present

Marketing

Events planning and execution

Driving sales

Reaching targets

Reports directly to the Hotel Director

Weekly customer service training with team members

Training and development of team for career growth

Daily, weekly and monthly sales reports

Attending guest events for officer visibility and liaise with guests and revenue departments

Starboard Cruise Service

Starboard Cruise Services, an LVMH Moët Hennessy Louis Vuitton Company, Miami Florida

Celebrity Cruises

Shop Manager and Fine Jewelry Manager September 2017 — April 2018

Administration of all functions of a fine jewelry store.

Coaching and developing high performing teams

Effective Business review analysis and transition of different itineraries, planning and organizing floor plans.

Leading Shipboard visits with the Home office.

Asset Protection of merchandise and Human Resources coordination.

Successfully managing the productivity of employees and guiding sales activities.

Motivating sales staff and holding motivational meetings.

Luxury Boutique and Shop Manager Silversea Cruises May 2016— August 2017

Managing 6 Star Luxury Boutiques Onboard

Training and Development of specialist to deliver the highest service in the Cruise industry

Increased figures significantly and exceeded companies’ percentile goals in October 2016 and May 2017

Inventory stock control, ensuring we have correct amount of stock for various different promotions throughout the year.

Driving Maximum Sales and setting clear expectation to ensure targets are being met

Hosting Events and Seminars and playing an active role onboard with the Key Personnel.

Shop Manager and Fast Track Manager Holland America Cruises January 2015 - April 2016

Training and development of staff and specialist

Driving promotions and Event execution of the Top Line Business

Formulating Marketing plans and strategies to attain sales targets, monitoring results and adjusting approaches in order to maximize the number of customers and customer satisfaction.

Loss Prevention and Human Resources

Motivating sales staff and holding motivational meetings. Designing bonus and incentive programs.

Manage customer complaints and comments according to established procedures in a professional manner.

Fast Track Manager and Jewelry Specialist MSC Cruises June 2011 - February 2014

Matched and exceeded high targets with exceptional customer service.

Motivate and coach sales team to achieve/exceed sales goals through effective marketing and promotion of merchandise as directed by the Company and the Revenue Partner Company.

Prepare the sales team to ensure successful key promotions, special sales, and daily program for specific cruise itinerary to maximize passenger flow on shop floor.

Ensure that staff is knowledgeable about merchandise being offered and are informed of product knowledge, selling and customer service techniques.

Ensure that merchandise is received, available for sale and properly merchandised

Inventory control

Gift Shop Manager at Harding Brothers, England Celebrity Cruises

October 2008— March 2011

Being a part of the Grand Opening set up for the Solstice Class Ship 2008

Build professional relationships with Key personnel onboard.

Training and Developing Staff, delivering the Cruise lines expectations

Promoted to Manager after 2 contracts

Successfully hosted Events and generated the forecast revenue.

Motivate and coach sales team to achieve and exceed sales goals by establishing effective target and goal setting standards; marketing and promotion of merchandise as directed by the Company.

Prepare the sales team to ensure successful key promotions.

Physical Inventories, daily, weekly, monthly and annually

EDUCATION

Completed Matric at Wittebome Secondary School, Cape Town South Africa December 1999

Completed Course Business Management and Marketing, Cape Town South Africa December 2000

SKILLS

Fluent in English, Afrikaans, understand Italian and Spanish enough to communicate and deliver the message of Sales.

Proficient in Microsoft Word, Excel, PowerPoint and several POS systems

References available on request

Contact this candidate