Office Call Centre
Resume:
KGOMOTSO LEKWETJE MADIBA
PERSONAL DETAILS
Surname : Madiba
Name : Khomotso Lekwetjie
ID Number : 841**********
Nationality : South African
Race : Black
Gender : Female
Disability Status : N/A
Dependants : None
Drivers license : CODE 10
Email address : ********@*****.***
Other Languages : Northern Sotho & English
Mailing Address : 544 Block L
SOSHANGUVE
0152
Mobile Numbers : 072-***-****
FURTHER EDUCATION & TRAINING
Institution : CORNERSTONE TRAINING
Qualification Certificate in Call Centre & Computer Training
Year : February 2009
Subjects Call Centre
History & Development if Call Centre
Customer Communication
Customer Service
Practical Call Centre Management
Handling of Inbound & Outbound Calls
Telephone Etiquette
Customer Behavior
Telesales & Sales Training
Debt collection
Computer training
Intro to Ms Windows
Microsoft Word
Outlook Express
Internet Explorer
FURTHER EDUCATION & TRAINING Continued …
Institution : Tshwane University of Technology
Qualification : Office Management
Year : 2006
Subjects : Computer Practice
Office Management
Telephone Etiquette
Ms Office
Ms Word
Ms Excel
Internet
Meetings
Assertive Communication
SECONDARY EDUCATIOUN (High School)
Institution : Ed-U-College
Highest Standard passed : Grade 12
Subjects : Certificate in English, Northern Sotho, Accounting,
Business Economics, Economics, Mercantile Law
SKILLS
Typing Skills
Administrative Skills
Internet Skills
Hard worker and able to work under pressure
Attention to detail
Excellent communication skills
WORK EXPERIENCE
1. Name of Company : PIONEER HI –BRED RSA (pty) LTD
Position : Office Administrator
Duties Capturing of Data on the system
Sending E-mails to relevant clients
Capturing Invoices on the system (color coding)
Printing of tickets to be sowed on the mealie bags
1 March 2017 -31 August 2017 (contract)
2. Name of COMPANY : MKHONZA CLAIMS ASSESSING SERVICES
Position : Office Administrator
Duties : Sending and Receiving fax.
Filing documents alphabetically.
Answer and make telephone calls.
Open new files for new clients
Send/receive e-mails.
Scan documents so that they can be send to clients
Manage the Database.
Make appointments for clients.
Register claims and follow up with clients.
See that the office runs smoothly while the boss is at meetings.
Type letters to different clients and different companies.
Keep records of every cash spend in the office.
See that every month payment are made. E.g. Rent, Water & Electricity.
See that the bosses office is clean and all files are neatly stacked in their
Rightful places.
3.Name of Company : REVENUE CONSULTING (PRETORIA HEAD OFFICE)
Position : Call Centre Agent (Debt Collector)
Duties : Confirm Employment
Telephone Collections
Settling Queries
Final legal handover
Updating Data and Payment on the system.
Handling of files and difficult queries for outbound calls.
4. Name of Company : TRUWORTHS (PRETORIA HEAD OFFICE)
Position : Call Centre Agent (Debt collector)
Duties : Confirm Employment
Telephonic Collections
Settling queries
Final legal handovers.
Updating data and Payments on the system.
Handling of files and difficult queries for outbound Calls.
5. Name of Company : ONERISK (Coombe & Associates Attorneys)Contract
Position : Debt Collector/Client Service Consultant
Duties : Liaising with debtors that have been handed over by the City of
Tshwane (Municipality/ABSA/Capitec/DMC
Confirm Employment
Telephonic Collections
Settling queries.
Final legal handovers.
Updating data and payment on the system.
Handling of files and difficult queries for both Inbound
and Outbound calls.
REFERENCE
Mr Kabelo Ramatlhape
FACILITATOR/OUTBOUND TRAINER
CORNERSTONE TRAINING (Pretoria)
Office: +27-12-322-****
Fax: +27-12-323-****
Email: ******@*******.**.**
Mrs Portia Chauke
TEAM LEADER
COOMBE & ASSOCIATES ATTORNEYS
Tel: +27-12-810-****
Cell: +27-76-194-****
Mr Lesley Mashaba
SUPERVISOR
TRUWORTHS
Cell: +27-82-228-****
Tel: +27-12- 338-1459
Mr Joseph Mathiba
SUPERVISOR
REVENUE CONSULTING
Cell: +27-82-415-****
Tel: +27-87-945-****
Mr William Mkhonza
MANAGING DIRECTOR
MKHONZA CLAIMS ASSESSING SERVICES
Cell: +27-71-587-****
Tel: +27-12-753-**** / +27-12-752-****
Contact this candidate