Assistant restaurant manager
Resume:
CAREER HISTORY
JASON AORE MBINGA
RESTAURANT MANAGER
PERSONAL SUMMARY
Innovative, enthusiastic and hardworking Restaurant Manager with a winning attitude and desire to deliver exceptional dining experience.
I am focused on setting high expectations and raising service standards.
I'm a versatile professional with over ten years work experience in Food & Beverage and an impeccable marketer with a great track record of improving revenue, reducing turnover, and increasing customer satisfaction .
Seeking an opportunity in a challenging environment where I can further develop my skills and use my acquired experience in accomplishing the ultimate goals and objectives of the organization.
Presently looking to progress a career within the HR industry by joining an exciting and ambitious company that rewards ability and hard work.
CONTACT DETAILS
Mobile: +971*********
Address: Dubai, UAE
Linked in : https://ae.linkedin.com/in/jason-mbinga-b35a1055
Skype: Jason Mbinga
Email: **********@*****.***
Mobile: +971*********
Li
Linked
******.*****@*****.***
03 Long Street, Sandton, South Africa www.linkedin.com/in/pietersmith
PERSONAL INFORMATION
Nationality : Kenyan
Gender : Male
LANGUAGES
English Swahili
EDUCATION
Paragon Hospitality Training:
Nov 2007- Feb 2008
Certificate in Food & Beverage, Customer Service & Guest Relations
Regional Institute of Business Management :
Jun 2006- Dec 2007
Diploma in Hotel Catering Management
OTHER TRAININGS
Basic Food Hygiene
Service Recovery
Fire Drill
First Aid
KEY SKILLS
Strategy Development & Execution
GOURMET GULF, TEXAS DE BRAZIL ; DUBAI,UAE
Assistant Manager: October 2019 – Present
Duties
Performing regular inspection of food and beverage preparation and presentation.
Maintaining high standards of quality control, hygiene, health and safety as per UAE standards.
Ensuring stock levels are maintained by tracking and calculating inventory, ordering and retrieving supplies and reducing wastage.
Monitoring and managing guest complaints, ensuring satisfaction and administering efficient follow up for the same to receive feedback.
Coordinating with General Manager for everyday operation and maintaining financial and administrative records.
Preparing reports at the end of the shift and week, including staff control, food control and sales.
Training, supervising, and coaching staff for efficient operation.
Organize and conduct pre-shift briefings to communicate important information to the staff, such as a new menu, sales blitz and pre event briefings.
Preparing weekly staff schedule, delegate tasks to staff and assist on the floor to ensure smooth operation of the restaurant.
Organizing special events in the restaurant and coordinate with marketing team.
GOURMET GULF, DALLOYAU PARIS ; DUBAI,UAE
Restaurant Manager; December 2017 – September 2019
Assistant Manager; June 2015 – December 2017
Duties
Ensured that consumable and non-consumable goods are ordered correctly stored and issued to the various departments.
Carried out cost Control.
Assisted in managing customer reviews and linking them to the team training.
customers at ease.
Consistently achieved monthly sales target.
Guaranteed cross and up-selling for all product categories
Handled customer complaints.
Achievements
Ranked the top sales associate.
KTZ; LONDON;UK
Senior Sales Associate; Jul 2016- Aug 2017
Was in charge of overall operations of the brand's "Flagship" of the store
Developed relationships with both new and existing customers and increased number of sales
Guaranteed cross and up selling for all product activities.
Recruited and conducted training of the new and existing employees.
Achievements
Increased sales turnover by 50% to £365K per year.
Implemented new inventory and stock management.
GUCCI; LONDON;UK
Sales Executive; Nov 2015- Jul 2016
Handled both menswear and women swear department advising customers on new collections. Worked also as a private stylist to high end customers.
Provided exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs.
Built and strengthened relationships with customers, dealt with different nationalities and personalities and always placed the customers at ease.
Consistently achieved monthly sales target.
Guaranteed cross and up-selling for all product categories
GUCCI; DUBAI; UAE
Sales Executive; Nov 2012- Nov 2015
Worked in men's " Ready To Wear" department providing attention to customers and selling items from Gucci collection.
Managed end to end operations.
Discussed with clients and give advices on general trends in fashion world and developments in luxury market.
Responsible for driving new store events
Supported coordination of special "closed door" events for exclusive customers
Successfully handled customers complaints
Achievements
Ranked top sales associate
Won several incentives, monthly bonuses and yearly award
Created guest positive experience.
Monitored and maintaining the Micros POS System.
Assisted in conducting staff and daily pre-shift meetings.
Achievements
Met the restaurant financial objectives by forecasting requirements, preparing an annual budget and scheduling expenditures.
GULF STONE LLC MOZZO CENTRALLE ; DUBAI – UAE
Supervisor; April 2014 - June 2015
Ensured that all Baristas are well trained in service etiquette.
Handled guest complaints and reviews.
Acted as a bridge between management and team members to facilitate department operations.
Conducted day to day shift briefing.
Ensured that bars and cloakrooms are clean and stocked with the stipulated requirements.
PARIS GROUP, FAUCHON CAFÉ; DUBAI – UAE
Assistant Supervisor; December 2010 - March 2014
Worked with management to ensure newly hired staffs receive orientation and in housetraining.
Handling guest complaints and reviews.
Acted as a bridge between management and team members to facilitate department operations.
Conducted day to day shift briefing.
Ensured that bars and cloakrooms are clean and stocked with the stipulated requirements.
Ensured that front of the house staff are well groomed and there was consistency in service delivery.
ATLANTIS THE PALM; DUBAI – UAE
Food & Beverage Attendant; August 2008 – November 2010
Prepared breakfast setup prior to start of shift by ensuring Mise-en-place is correctly set, all dinning accessories and laundry are procured from stores.
Obtained menu orders from guest and delivering within the stipulated time.
Constantly maintained log of consumption of beverages, alcohol and wines.
Ensured correct billing is allocated and charged.
Co-ordinated with the restaurant supervisors, chefs, guest relations on specific guests, dinning requirements.
Resolved all minor guest complaints related to food and beverage.
PERSONAL ATTRIBUTES
Proactive
Attention to detail
Analytical
Organized
Innovative and creative
Team Builder
PROFESSIONAL SKILLS
MS Office & Outlook
Micros Software
Critical Thinking
Decision Making
Interpersonal Skills
Leadership
OTHER COMPETENCIES
Customer Service
Inventory Control
Training
Time Management
HOBBIES
Socializing
Travel.
Reading inspirational and motivational books
REFERENCES
Available on request.
Contact this candidate