Engineer Network

ANKUSH TOMAR

E-Mail:- **************@*****.***, Mobile: +91-958*******

Address: - Near Laxmi Kirana Store, Uttari Pateri Satna 485001 (Madhya Pradesh)

Professional Summary

Result-driven professional with nearly 4 years —spanning IT infrastructure,

communication, data center and network management, system operations, and

service management.

Experience of working in IT Incident management environment with the help

Of Ticketing Tools.

Insightful knowledge in network planning & implementation (LAN, WAN), site

commissioning, maintenance of hardware and user accounts administration.

Experience in configuration of networking devices, systems administration, customer

support for systems & software up-gradation.

Demonstrated abilities in installing, configuring and providing support to Windows

Operating Systems and Local Area Network.

An effective communicator with analytical and problem-solving skills. Experience of

working in cross-cultural and multi-lingual environment.

Employment History

Current Organization : MBTI Infrastructures.

Designation : IT-Executive.

Duration : May 2017 to Till Date.

Key Responsibility Areas

Managing servers on Windows platform:-Active directory, File servers, DHCP,DNS, IIS,SQL etc.

Configured and maintaining Sophos XG Network Firewall.

Managing ERP Server- Build Smart(Web-based enterprise management system).

Responsible for Managing 200+ Desktop & laptop and troubleshooting Win-7, 8 & 10 OS related

problems and install general software.

Configure Network Printer and troubleshooting hardware issue in desktop & laptop.

Network monitoring: - Monitoring WAN connectivity and coordination with ISP’s.

Responsible for infrastructure Servers, LAN / WAN and incident management.

Managing Web Based Enterprise Management Solution Software.(Build Smart)

Configuring Shared Resources and Assigning the User and Groups Rights.

Monitoring of windows servers and desktop for security patches/updates and antivirus.

Responsible for troubleshooting of across multiple sites Locations.

Provide support, including procedural documentation and relevant reports.

Online Remote Support (Team viewer, Anydesk, Ammiy admin).

Liaise with vendors and other IT personnel for problem resolution.

Configured the Server of windows 2008 R2 and 2012 R2 for various applications.

Managed BSNL, TATA and Airtel Voice PRI line & Lease line.

Knowledge of CCTV Camera Installation and Management.

Responsible for provide the Telephonic support for H/W related problems.

Organization : CMS IT Services Pvt. Ltd.

Client : Vardhman Fabrics, Budhni

Designation : Customer Support Engineer.

Duration : October 2016 to May 2017

Key Responsibility Areas

Working on Ticket System Environment with Sapphire ticking Tool.

Action and closed tickets with in the SLA time.

Responsible for Installation of all Internal software’s and Maintains.

Monitoring of windows desktop for security patches/updates and Antivirus With DLP Agent.

Managing 500+ Desktops and Laptops with team as a good team player.

Experienced in 24x7 Working environment and responsible for support.

Collecting and Verifying asset Inventory through Asset management Tools.

Remotely resolving application problems and mail configurations through remote desktop sharing.

Maintenance and Troubleshooting of Network connectivity problems.

Troubleshooting of all hardware related problems and provide appropriate solution.

Configuring & troubleshooting of Printers & Scanner related issues reported by users.

Good experience in configuring & troubleshooting of MS Outlook or Outlook Express.

Maintain Share path Security and Permissions for Specific users.

Maintain Workgroup and Domain Environment.

Planning to complete others New activities on time limit suggested by users and departments.

Organization : NSB BPO Solution Pvt. Ltd. Bhopal.

Designation : Hardware and Network Engineer.

Duration : December 2015 to September 2016.

Key Responsibility Areas

Configure & maintaining domain workgroup environment.

Maintain active directory & user profiles.

Managing and creating the VPN between the Branches.

Local software & outsourcing URL with host entry & these IP.

Installing and troubleshooting the software at the branches and zones.

Installing and monitoring the local and VPN network.

Installing and Maintaining the Hardware and OS of the user’s computers.

Creating Exchange E-mail IDs and maintaining the E-Mail A/Cs

Installing, Configuring and Troubleshooting for MS Outlook.

Configuring Shared Resources and Assigning the User and Groups Rights.

Sorting the problem of user by taking sharing, Remote Desktop,

Managing and Troubleshooting a LAN & WAN Network, Configuring TCP/IP settings,,

Installation, Configuration & updating of Antivirus.

Configure MS outlook and taking backups.

Operating System licensing and other software’s.

Trouble shooting in operating system & software installation.

Installation local printers, Scanner, network printers.

Daily activity involves Network monitoring, MIS & Reporting, Place and chase of tickets.

Technical Exposure

Linux trained from Appin Technology Lab Bhopal.

Networking and CCNA (Cisco Certified Network Associate) trained From Appin

Technology Lab Bhopal.

Technical Skills

Windows Installation, File system, Backup & Restore, Disk Management, Windows Firewall, Network Firewall.

Static Routing, Default Routing, Dynamic- RIP, IGRP, EIGRP, and OSPF.

Network Topology, Transmission Medium, Networking Device, OSI Model, TCP/IP Model, IP Address.

Basic Knowledge of Virtual Platforms, ITIL Process.

Server Installation, Active Directory, DHCP, DNS, VPN, Implementation Remote Desktop, Clustering, Load Balancing, Failover Cluster.

Ticketing Tool- Sapphire Ticketing Tool

Educational Qualification

B.Sc. form Madhya Pradesh Bhoj University Bhopal With 55%

12th (PCM) Passed in year 2011 M.P. Board Bhopal with 48 %

10th Passed in 2009 from M.P. Board Bhopal with 64.8 %

Personal Details

Name : Ankush Tomar

Father’s Name : Mr. Mahesh Singh

Date of Birth : 3-Aug-1994

Sex : Male

Languages Known : Hindi & English

Declaration

I hereby declare that all the written information/particulars are true and correct to the best of my knowledge and brief.

Date: 4/12/2020

(Ankush Tomar)

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