Curriculum Vitae: Luthabo Mtongana

Residential address: No 99 Mdundu str, NU6 Motherwell, Port Elizabeth

Cell no: 074*******

E-mail: adig9o@r.postjobfree.com

COVER LETTER

I am a former Claims capturer at Discovery health and a 3rd year student at Damelin College, left with 1 module with an extensive range of skills coupled with various business solutions to support overall corporate goals. I have gained a great deal of knowledge that will enhance your company’s success. In my IT modules and field of work I have acquired skills in web designing, end user computing, customer service, any internet related configuration with troubleshooting, call center skills, data capturing and team work even though I work better individually, also helped out with some claims capture team leader duties when the team leader needed assistance. I’m young, fresh and as a student and working, juggling multiple projects, I also developed excellent time management skill and the ability to keep a cool head in a high pressured situation. I’m fluent in English, a fast learner, hard worker, always try by all means to keep things done and updated, curious too. I want to gain as much experience as I can in my field of work so I can improve, as it is said that “progress is a process” and to work in a progressive organization where I can enhance my skills and utilize the knowledge I have acquired in my IT modules, as a support technician and a capturer . I am eager to meet with you and confident that I will make a significant contribution to your organization.

PERSONAL INFORMATION

ID number

Nationality

930**********

South African

Languages

English (Read, Write, Speak)

Xhosa / Zulu (Read, Write, Speak)

Extra

Female, Single

EDUCATION QUALIFICATIONS

High school

Matriculated at Woolhope Secondary School (2010)

Tertiary

2012 - Present

Institution: Damelin College

Course: Diploma in Information Technology

Modules: Information System

Software engineering

Programming VB, C#, Java

Networks

Project Management

End User Computing

Web Development HTML, CSS

System software

Document Analysis and Design

WORK EXPERIENCE

12 July 2015 – 25 February 2016

Employer: ISAT (Internet Services and Technologies)

Job Title: Support technician

Duties and Responsibilities: - Repairing and maintaining computers

-Network (wireless / router) configuration and troubleshooting

-Creating emails and troubleshooting

- Call center support and ADSL line troubleshooting

26 February 2016 – 12 December 2016

Employer: WNS/Telkom

Job Title: Assurance Agent

Duties and Responsibilities: -Network (wireless / router) configuration and troubleshooting

- Call center support and ADSL line troubleshooting

- Mailbox/email and internet troubleshooting

- Fiber configuration and troubleshooting

3rd January 2017 – 10 November 2017

Employer: AXXESS digital playground

Job Title: Support technician

Duties: - Network (wireless / router) set up and troubleshooting

- Call center support and ADSL line troubleshooting

- Mailbox/email set up and troubleshooting

- Basic Accounts (linking payments with invoices)

- Sales

- Basic hosting

13th November 2017 – 15th July 2019

Employer: Discovery Health

Job Title: Claims Capture

Duties: Capturing medical aid claims

25th November 2019 – Feb 2020

Employer: Capita

Job Title: Customer service

Areas of Expertise

Software Maintenance

Data capturing

Customer service

Networks / internet set up and troubleshooting

Call centre support

Mail set up / configuration / troubleshooting

Microsoft

Applications

Visual Basics

Java

C#

Notepad++

Command prompt (cmd)

Systems

Unibase

Uniweb

CBS (Customer Business System/ Fault logging system)

Xact (DSLAM Update and reset)

IPActivator

IRTMS

FAM EA Tool (Fault escalation tool)

TAgent

Paradigm

REFERENCES

1. Damelin

Relationship: Current Institution

Tel: 041*******

Email address: adig9o@r.postjobfree.com

2. Brendan Jaftha

Relationship: ISAT (Internet Services and Technologies) Support Manager

Tel: 086*******

Cell: 072*******

Email address: adig9o@r.postjobfree.com

3. Anele Kepe

Relationship: (WNS Telkom) Team Leader / Supervisor

Tel: 021-***-****

Cell: 078*******

Email address: adig9o@r.postjobfree.com

4. Blake Jones

Relationship: Support Manager/ Team Leader

Tel: 086*******

Email address: adig9o@r.postjobfree.com / adig9o@r.postjobfree.com

5. Asanda Langeni

Relationship: Team Leader

Cell: 078*******/ 066*******

Email address: adig9o@r.postjobfree.com

4. Ielhaam Alli

Relationship: Team Leader

Cell: +27-76-965-****

Email address: adig9o@r.postjobfree.com

Contact this candidate