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Engineer Customer Care

Monrovia, Montserrado, Liberia
December 08, 2020

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Contact No: +231-***-***-*** +91-810*-**-**** (WhatsApp)


Seeking a position to utilize my skills & abilities in the information technology industry that offers professional growth while being resourceful, innovative & flexible.


10+ Years of wide experience in following key areas:

Technical Support Technical Training Service Delivery Client Relations People Management Cisco Routing and Switching Linux Servers & Desktops Windows Servers Windows Desktops (10/8.1/8/7/XP) Linux/Windows System Administration Ubuntu Servers and Desktops ITIL Cisco Certified Network Associates RHCE Hyper-V VMWare Workstation VMVisor (ESXi 6.0, 5.0) AWS Solutions Microsoft Azure Azure DevOps IBM Cloud Foundry SharePoint 2013 SCVMM SCAC SCOR SCDPM Exchange Server 2013 IT Infrastructure Management SQL Server Administration Python PowerShell BASH Scripting Cloud Application Developer Network Automation

•Cloud Architecture and application development

•Ability to work with latest version of Red Hat Enterprise Linux / Windows Server roles

•Ability to manage Linux/Windows patch, tuning Server performance, troubleshoot and support.

•Ability to work independently, and within a team environment

•Hands on experience in Cisco Routers & Switches.

•Exceptionally organized with great ability to multi-task.

•Uncommon ability to meet deadlines for multiple simultaneous projects and work well under pressure.

•Having knowledge of troubleshooting related network issues and system administrations.

•Proven ability to achieve goals and set deadlines.

•Proficient in MS-Office (Word, Excel, PowerPoint, Access) and OpenOffice suits.

•Possess Global Certification: - ITIL, CCNA, AWS, Google Cloud, and RHCE on RHEL 5.


Professional Certification

•IBM Cloud Application Developer

•AWS Certified Solutions Architect - Associate

•ITIL® Foundation Certificate in IT Service Management

•Cisco Certified Network Associate (CCNA)

•Red Hat Enterprise Linux Certified Engineer (RHCE)

•Structural Hardware Implementation & Network Engineering


Systems and Network Administrator at BlueCrest University College (Liberia, West Africa) Jan 2016 till present

•Responsible for designing and implementing network solutions starting from scratch.

•Responsible for the maintenance of Infrastructure.

•Responsible for managing various servers running with Linux and Windows OS.

•Responsible for backing up the Cisco Devices, IOS & configuration.

•Helped Sub-ordinates to solve the specific Network related issues.

•Participated in conducting needs analysis and worked with subject matter experts to develop customized training programs to meet identified needs.

•Identified training and development needs within an organization through job analysis, appraisal schemes.

•Handling Cisco & Networking Classes for professionals.

•Keeping the track of accounts & assets.

•Ensured technical infrastructures are in place and functional.

•Responsible for Hardware and Network infrastructure

•Encore (MIS) Installation, Maintenance and Support.

•Looking after related to all administration issues.

•Set up entire LAN equipped with Wi-Fi.

•Configured Windows Server 2008, 2008 R2, 2012, 2012 R2, and 2016 services including AD DS, AD CS, AD RMS, DNS, DHCP, AD FS, WDS, WSUS, RDS, and Windows SQL Server etc.

•Configured Red Hat Enterprise Linux 5, RHEL6 & 7 includes DNS, DHCP, Kickstart, Apache, FTP, NIS, NFS, Samba, iSCSI etc.

Trainer in Charge at Orion Edutech Pvt. LTD (Kolkata, West Bengal, India) Oct 2012 to Jan 2016

•Taking care of entire Infrastructure of Hardware & Networking.

•Encore (MIS) Installation, Maintenance and Support.

•Responsible for Recruiting the IT support.

•Conducting Technical training for Corporate.

•Conducting monthly reviews for Tech. Training & Center Infra Audit.

•Conducting Train, the Trainer Programmer for all new hires & their certification.

•Ensured Technical infrastructure are in place & functional

•Providing Workshop for Corporate Employee.

•Helped line managers and trainers to solve specific training problems, both on a one-to-one basis and in groups.

System Administrator at B.K.E-Intellisense (Kolkata, West Bengal, India) Feb 2012 to Oct 2012

•Take care of the organization’s infrastructure, resources and network.

•Maintenance & troubleshoot the issues related to Work Stations, Active Directory, FTP, DNS, DHCP, LDAP, Telnet, SSH, Web Connectivity, ISP and LAN connection.

•Providing supports to END Users with Computer Applications and programs.

Customer Support Engineer at 24x7 Mind Pro (Kolkata, West Bengal, India) Feb 2011 to Feb 2012

•Take care, maintenance and troubleshoot of LAN & WAN (MPLS, ISDN, Lease Line and RF) Connections of PNB (An HCL- PNB Project)

•Take care, maintenance and troubleshoot of LAN & WAN (MPLS, ISDN, Lease Line and RF) Connections of UBI (An HCL- UBI Project)

Customer Support Executive at Spanco BPO Services Ltd. (Kolkata, West Bengal, India) Jun 2009 to Sep 2010

•Take calls and answer customer's query.

•Maintain AHT on calls.

•Complete daily shift hours properly.

•Tag each n every call.

•Be updated with product knowledge.

•Take training and feedbacks from team leader and quality analyst


•Strong handling skill of training assignments of latest and in-demand technologies like AWS Solutions, Azure, Azure DevOps, IBM Cloud Application Development, IOT, Virtualization, Network Automation, Windows, Linux Server Infrastructure.

•Strong understanding and handling skill of Red Hat Enterprise Linux 5, 6 & 7.

•Routers (Cisco 2800 & 3600) & Switches (Cisco 2900 and 1900)

•Strong understanding of Windows Server Operating System namely Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2, and 2016.

•Strong understanding of Cisco Switches, Routers & solution as well as working knowledge.

•Subnetting, VLSM & configuration of CISCO SDM, CCP

•Configuration of IPv6, Syslog server, SNMP server.

•Configuration of VPN & GRE.

•Configuration of HSRP, VRRP GLBP, MPLS, Frame Relay

•Good Knowledge on Routing Protocols (RIP, EIGRP and OSPF)

•Implementation of DHCP, FTP, DNS & TFTP Server

•Implementation of NAT & PAT

•Active Directory & PowerShell

•Configuration of LAN and WAN network including Punching and Crimping

•Traffic Filtering using Standard and extended Access List

•Ether channel, Implementation of VLAN & Inter-VLAN Routing

•Good knowledge on Switching Technologies STP, RSTP, PVSTP, VTP, Ether channel.

•Configuration & Troubleshooting of Network Printer

•Configuration and Implementation of Wireless router and Modem

•Outlook, MS Word, MS Excel, MS Power Point

•Knowledge of Planning & Deployment.

•Microsoft WAIK & MDT Implementation.





Technical Training Manager

BlueCrest College University

January 2016 – Till present

Trainer in Charge

Orion Edutech Pvt. Ltd.

October 2012 - January 2016

System Administrator


February 2012 – October 2012

Customer Support Engineer

24x7 Mind Pro

February 2011 - February 2012

Customer Care Executive

Spanco BPO Services Ltd.

June 2009 – September 2010


•IBM Cloud Application Developer

•AWS Solution Associate

•Azure DevOps

•Information Technology Infrastructure Library (ITIL)

•Cisco Certified Network Associate

•Training on Cisco Certified Network Associates at ICA Infotech Pvt. Ltd (Kolkata) India.

•Train the Trainers Program (T3P) at Orion Edutech Pvt. Ltd (Kolkata), India.


•MCA – Swami Vivekanand Subharti University, Meerut, Uttar Pradesh, India (2015 – 2018).

•BCA – Indira Gandhi National Open University, Kolkata, West Bengal, India (2009 – 2015).

•10+2 – Board of High School and Intermediate Education, Uttar Pradesh, India (2005 – 2007).

•10 – Board of High School and Intermediate Education, Uttar Pradesh, India (2003 – 2004).


•Had been a skipper of college cricket team.

•Worked part time for NGO (Educating poor students)

•Play guitar


Date of Birth : 15th August, 1988

Gender : Male

Marital Status : Single

Passport No. : M4745299

Nationality : Indian





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