Store Manager Service Representative

Larita Washington

adig8h@r.postjobfree.com 773-***-****

Naperville, IL 60563

SUMMARY

Motivated Customer Service Representative familiar with processing payments and invoices. Hardworking team player with understanding of accounting standards and procedures. EDUCATION AND TRAINING

Bachelor of Science: Technical Management-Accounting DeVry University Phoenix, AZ June 2019

EXPERIENCE

Customer Service Representative; Temporary

ComEd Oakbrook, IL May 2020 - November 2020

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Reviewed account and service histories to identify trends and issues. Documented conversations with customers to track requests, problems and solutions. Consulted with customers to determine best methods to resolve service and billing issues. Answered, screened and processed over 100 calls daily by using call management system and web-based communications.

Loan Accounting Processor; Temporary

Calculated Hire Warrenville, IL February 2020 - May 2020 Completed updates to general ledger by adding latest entries and reviewing transactions entered by staff.

Coded general ledger and processed vendor invoice payments. Reviewed vendor invoices and expense reports, identifying discrepancies. Reviewed purchase documents and company receipts for reconciliation with statements. Coded invoices and other records to maintain organized and accurate records. Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.

Operations Support Coordinator

DeVry University Phoenix, AZ November 2014 - September 2019 Managed daily operations within office by supporting continuous delivery of excellent services and care.

Handled all incoming calls and directed callers to appropriate department or employee. Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. Coordinated timely payments from vendors, clients and account holders. Verified items billed against items received and followed-up with vendors and employees to reconcile variances.

Fraud Specialist

JPMorgan Chase Elgin, IL December 2013 - November 2014 Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

Assisted 2000+ callers per week in fast-paced environment. Inputted all information regarding fraud investigations into detailed reports that were submitted from customers.

Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.

Assistant Manager

TCF Bank Wheaton, IL March 2007 - August 2013

Organized schedules, workflows and shift coverage to meet expected business demands. Collaborated with store manager to develop strategies for achieving sales and profit goals. Delegated daily tasks to team members to optimize group productivity. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

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