Customer Service
Resume:
Daniel Patterson Athens, GA *****
****************@*****.***
SUMMARY
Leader, team player and customer oriented professional dedicated to helping others. Reliable, level-headed, self-aware, and trustworthy. Seeking a position that leverages my skills and experience and provides an engaging environment with advancement and learning opportunities.
WORK EXPERIENCE
November 2019 - present Academy Sports and Outdoors, Athens, GA
• Staff Customer Service Desk - handling customer issues, complaints, questions, and returns. Provide high-level customer service while answering phones and directing customers to appropriate departments. Assisting customer with on-line order fulfillment.
• Cashier - handling point of sale with cash and credit card transactions.
• Recognized as the most “consistent performer in the store” in the Academy Credit Card program.
POLITICAL EXPERIENCE
June 2018 Finance Intern for John Barrow for Secretary of State campaign, Athens, GA
• Collected donor information for FEC disclosure, directly or through research.
• Managed Democratic donor database (NGP) to ensure data accuracy for reporting.
• Developed guest lists, ensuring correct donor information. June 2017 Intern for Jon Ossoff for Congress campaign, Alpharetta, GA
• Trained first time volunteers and partnered in neighborhood canvasing. Conducted at minimum of four canvasing shifts a week; collecting information and entering into database to generate vote building messaging.
• Administrative support, answering the telephones, volunteer scheduling.
• Participated in “Get Out The Vote” marketing and soliciting. January 2016 Democratic National Committee Debate, Charleston, SC
• Greeted, registered and seated VIPs; approximately 1000 guests.
• Sign-holder for Governor Martin O’Malley in the Spin Room post-debate. January 2016 “First in the South” Banquet Dinner, South Carolina Democratic Party – Charleston, SC
• Helped register and greet over 700 guests.
• Aided the Political Director of the South Carolina Democratic Party with seating of elected officials.
EDUCATION
Graduated: June 2019 BS, Political Science, Troy University, Troy, AL
• Elected to Student Government Association (SGA) and Student Welfare Committee
• Appointed to the Traffic Appeals Court within SGA Youngest student ever appointed. Wrote and passed bills to improve environmental impact of drinking fountains on campus as well as add crosswalks on campus. Worked directly with Dean of Student Services to create overall campus improvement strategy.
• Environment Club
Met biweekly to clean parks and rivers
• Tau Kappa Epsilon fraternity brother
Social Chair, Public Relations Chair, Alumni Relations, Philanthropy Chair, Vice President, Scholarship Chair. Leadership throughout 50th anniversary celebration yielded significant increase in alumni participation and donations.
• College Democrats of Troy University Founding member Head of Special Topics Committee which deals myriad of social issues. Graduated: May 2013 St. Francis High School, Milton, GA
• Honor Council for 3 years
• Lettered in football for 3 years
• Varsity Wrestling team for 3 years; Senior year captain, lettered junior and senior year
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