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Technical Support Specialist

Location:
Orlando, FL
Posted:
December 08, 2020

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Resume:

Jason Ga(son

LinkedIn: https://www.linkedin.com/in/jason-gatison-4aa91a77

TECHNICAL SUMMARY

Opera(ng Systems: Windows Enterprise Server 00-16, Windows SBS 03-08, Novell Netware, NT 4.0, Windows 95-Win10, Red Hat, Ubuntu, Linux Mint, UNIX, BackTrack 5. Networks: 10/100/1000Mbps LANs, WANs, TCP/IP, DHCP server/client, ICMP, DNS, SNMP, SMTP, SSH, Telnet, subneRng, VLSM, TCP/UDP,RIP/RIP2, VLANs, MPLS, STP, Trunking, VPNs, IPsec, VOIP, Wi-Fi 802.11 ac/a/b/g/n, BSS, ESS, Broadband Satellite.

SoAware: Cisco IOSv12+ CLI, Cisco's SDM, AcZve Directory, Exchange 03-2016, MS Office proucts, Shoretel Director FTP, TFTP/ SFTP, IIS, Wireshark, BackTrack 5 tools, SQL Express 05/08, MySQL, SQL server 2012 Management Studio, query analyzer, Oracle, SAP, VMware EXI 5.1+player/workstaZon, Virtualbox, Sharepoint, Hyper V, Powershell, Apache, LanDesk, IssueTrak, Remedy, Veritas, Intronis, Mozy, Carbonite, Digital Guardian/Verdasys, Barracuda, Trend Micro, Skype, Turbo MeeZng, Team Vie wer, Bomgar, Avast Business, Mircosoft Dynamics ERP. Hardware: Fiber, Cat3-6, mounZng racks, patch panels, Juniper SSG-5, Sonicwall firewalls, Cisco switches 2900/5000 series, Cisco routers 1800/2500-2600 series, ISR brands: Linksys, Netgear, D-Link, 2wire. High- end Server / Blade manufacturers: Dell, IBM, HP. WICs, CSU/DSU, tape drives, Dell Equal Logic SANs. Avaya IP 500/406, Shoretel SG-90, RHub.

Languages: HTML /5, Javascript, CSS, Bootstrap, basic PHP, and XML. Concepts: Cisco's life cycle, Frame Relay, HDLC, PPP, VirtualizaZon, RAID 1/0/5/10, POP3, IMAP, basic Linux Kernel modificaZon, Public and Private cloud management through OpenStack, AWS, SAN-NAS, Network security: switchport security, firewall: IDS, IPS policy setup. WEP, WPA/2, NAT/PAT, port forwarding, Zenmap, OSPF, EIGRP, BGP.

Achievements: 3/10/2000 8/6/2013 4/27/14 11/8/15

Orlando, FL 32825

Cell phone# 203-***-****

Email:adig7x@r.postjobfree.com

EXPERIENCE

MWI Pumps Deerfield Beach, FL 5/18-6/19

Tech Specialist

Established in 1926, MWI is a world-leading American manufacturer of rugged, innovaZve pump technology. Our quality designs and services give everyday people the power to move water. Today, we conZnue to design, manufacture, rent, sell and service low to high volume/high-GPM water pumps, including axial and mixed flow pumps, hydraulically driven trash pumps, rotary wellpoint pumps, and self-priming dewatering pumps with quiet-pack sound enclosures.

• Systems administrator duZes included: Diagnose and resolve issues related to technical difficulZes with hardware, sokware, and the network, supporZng over 200 endusers and several devices, across 6 locaZons in Florida. Deploy sokware via PDQ deploy. Successfully migrated mailboxes and public folders from Exchange 2010 to 2016 via powershelgl and scripts.

• Network administrator duZes included: Install, configure, test, maintain, monitor and troubleshoot HP / Dell hardware products, HP Procurve series switches, HP Proliant series servers, Sonicwall TZ300 / 400, RHUB web conferencing server, and other IT equipment.

• Installed and terminated Cat5e / 6 cabling throughout plant. Punched down cabling for wall jacks. Used cable tester to verify conZnuity. Used a cable toner to trace long intricate runs.

• Provided mulZ-Zer related technical support: Received and responded to incoming calls, IM, and/or e-mails regarding PC and/or hardware problems.

• Tracked, prioriZzed and documented requests using IssueTrak ZckeZng system.

• Verified with staff that the issue has been resolved, provide follow up and update / close issue in our ZckeZng system.

• Develop and maintain technical documentaZon of systems and network using Manage Engine and Solarwinds based products and tools.

• Monitor, test PC performance and provide PC performance staZsZcs and reports. Asset management performed through IssueTrak.

• Assists with the design, development, implementaZon, and maintenance of custom system sokware, and/or the installaZon and maintenance of purchased systems sokware

• Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase, comparing price points, features and submiRng proposals for requisiZon.

• Write technical specificaZons for purchase of PCs, networking hardware and related products.

• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.

• Assist in developing long-term strategies and capacity planning for meeZng future computer hardware needs.

• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract- based installaZons.

• When necessary, liaise with third-party support and PC equipment vendors like; HP, Dell DEXImaging, AT&T and Windstream.

• Aid in development of business conZnuity and disaster recovery plans, maintain current knowledge of plan executable, and respond to crises in accordance with business conZnuity and disaster recovery plans.

• AcZvely contribute to ongoing process improvement. UrTecPro Orlando, FL 4/16-Present

Owner / Manager / IT Consultant

Established in 2016 UrTecPro is an on-line freelance marketplace offering professionals services for businesses and individuals. We emphasize knowledgeable, personable service without the hassle of subscripZon plans or contracts to differenZate ourselves from other compeZtors.

• Services:

o Smart Home, Computers, Network / Wi-Fi, Website Development, Audio / Video, Surveillance, Training, Smart Device, Printers, App Dev, Smart Office, Security, Online Lead MarkeZng, HD Digital Signage, Graphic Design, Cloud Services, Consul taZons, Remote Online Notarization, Photography and more.

• Hands-on, dedicated professional with over 3+ years of experience managing and supervising 100+ professionals.

• Oversee budget planning for markeZng and growth expenditures.

• Posses strong knowledge of web / sokware development design lifecycle.

• Adept in building strong relaZonships with IT staff, clients, reseller partners and third party contractors.

• Consistently spearheading new iniZaZves for delivering and creaZng top notch customer experiences.

• Sourced, interviewed and hired technology professionals, while providing coaching and technical growth opportuniZes.

American Eldercare Inc. / Humana Delray Beach, FL 9/13-3/16 Network Administrator / Tech Analyst

American Eldercare holds the unique honor of being the only non-HMO and statewide provider in Florida. Humana Inc. is a Louisville, Kentucky-based for-profit American managed health care company that markets and administers health insurance in the United States. Humana has over 13 million customers in the U.S., reported 2013 revenue of US$41.3 billion, and has over 52,000 employees.

• Managed and monitored Windows based servers and network devices through Nagios Core 3.2.3

• Provisioned Avaya IP phones for over 800 users through Avaya IP 500/406 distributed systems.

• Configured and deployed over 500 Windows Server 2008R2 thin clients for use in large scale Microsok Terminal Server environment through VMware.

• Exchange 2007 and AcZve Directory planning and configuraZon of user account setup, permissions, mailboxes, groups, and other server administraZon tasks for over 900 users

• Hands on experience configuring firewalls, VPNs, router and switches on MPLS network.

• Skilled at issue resoluZon and risk miZgaZon.

• Provided Level 2/3 LAN, WAN, VOIP telecommunicaZons, and systems integraZon support.

• Migrated voice and data network along with server environment to Humana data center

• Managed and decommissioned Dell Equallogic SAN network ensuring data security compliance.

• Successful data center migraZon from AEC to Humana LDC, both producZon and disaster recovery. The transiZon required the assessment, procurement, planning and execuZon of all data.

• Responsible for analyzing and providing file server share permissions data across network infrastructure, providing documentaZon on various projects including communicaZons plans and best pracZces documents.

• ProducZon move consisted of 180+ servers physical and virtual (Windows),Planet Press automaZon system migraZon, Decommissioning of legacy equipment, Miscellaneous hardware

• Disaster Recovery move consisted of, 100+ virtual servers (Windows), 2 Dell Equal Logic SANs, 40+ archive tape libraries

EPCRS LLC Sunrise, FL 9/09- 8/15

Network Engineer I / Manager

Technical Service Company which provided installaZon assistance and support for private home users and small business enterprises.

• UZlizing Cisco's life cycle model: Designed, implemented Class A/B/C private 10/100/1000Mbps LANs to client's specificaZons

• CAT5e cable runs

• Configured RIP / RIP2 rouZng protocols on 2500 series Cisco routers

• StaZc and dynamic route configuraZon

• Configured VLANs, enabled trunking, STP, and setup switchport security on 2900 series Cisco switches

• Wireless network SOHO / SBE setup and configuraZon assistance

• ISR brands serviced: Linksys, Netgear, D-Link, 2wire 802.11a/b/g/n BSS, ESS access point(s)

• Port forwarding

• NAT / PAT

• Security: WEP, WPA/2

• Firewall: Sonicwall configuraZon IDS, IPS policies VPN remote setup, IPsec

• Network analysis, management, security penetraZon tesZng

• Applied OSI model in troubleshooZng analysis of server, workstaZons and associated systems.

• Evaluated system performance and implemented performance tuning

• Windows SBS / Enterprise Server 2012 - Ubuntu 12+, Red Hat 6 Emporos Systems Corpora(on Charlo\e, NC 9/07- 3/10 Network Admin / POS analyst

Emporos Systems Corp. is the leading provider of pharmacy point of sale (POS) soluZons. Their Merchant sok system addresses the unique needs of pharmacies, enabling pharmacists to quickly verify prescripZons and current customer medicaZons.

• Held mulZ-faceted responsibiliZes to provide network and system administraZon over network infrastructure and telecommunicaZons systems that supported 40 staff personnel.

• Fulfilled administraZve responsibiliZes including the addiZon and changes of desktops and email accounts.

• Configured VOIP telecommunicaZon devices

• Private Class A subnet IP assignment of POS and Windows Server 2003 systems.

• Juniper SSG-5 IDS IPS firewall rules configuraZon

• Port forwarding administraZon.

• Created and exported config file for Juniper via console cable.

• Setup Class A staZc inside local and Class C inside global NAT addresses.

• Intronis online backup soluZons administrator

• Heavy SQL Server 2000, SQL Server Express 05 database management and maintenance ODBC setup to accommodate Access 97 database.

• XML file modificaZon for QHP items - gateway payment processing verificaZon administraZon

• Administered services through Wireless 802.11g network BSS which was later expanded to ESS with addiZon of 802.11n access point.

• RAID 1 setup on POS servers for data redundancy.

• Managed relaZonships with hardware vendors when ordering POS equipment or Dell PowerEdge. series blade servers for app and dev team.

• Rack mounted / wired new equipment in data room.

• Onsite technical POS network installaZon and support.

• Educate and provide business owners onsite POS training.

• Managed and modified client's router seRngs onsite to accommodate new server and POS systems.

• VMware workstaZon provided virtual environment to test new deployment sokware.

• Recommended modificaZons to improve speed of operaZons and system security measures.

• Improved equipment control capabiliZes by developing a comprehensive inventory management program.

• Provide helpdesk sokware and hardware support for proprietary POS sokware and peripherals. Robert Half Technology Miami, FL 3/07- 7/07

Technical Recruiter / Account Execu(ve

• Source, screen, and shepherd technical candidates through a successful interviewing and candidate experience

• Design and implement creaZve candidate sourcing methodologies

• Strategize with hiring managers regarding new/replacement posiZons

• Manage the quality of candidate communicaZon, negoZate salary offers and perform reference checks for candidates

• Educate and influence hiring managers on candidate skill sets, recruiZng process, strategy and market condiZons

Burger King Corpora(on Miami, FL 3/06- 2/07

Jr. Admin / POS Analyst

Burger King is the second largest fast food hamburger restaurant chain in the world, with over 11,000 Company-operated and franchised restaurants in over 70 different countries. The company generated

$2.5billion in revenue in 2009.

• Manage all network hardware and equipment, including routers, switches, hubs, and UPSs for over 800 restaurant locaZons across the eastern US

• IdenZfied potenZal problems and areas for improvement relaZng to onsite network design

• Setup restaurant server / POS configuraZon, uZlizing mirroring, ghosZng, RAID 1 & 0 and resolving database issues using MS SQL query analyzer

• Assisted with the integraZon and configuraZon of Broad Band Satellite installaZon for restaurants Installed and configured various Cisco switch/hub types 2950, 1538 and 1918

• Remotely pushed new sokware through LanDesk Management sokware

• Managed the day to day technical support through Peregrine service management sokware and Terminal Services.

• Documented and implemented new InformaZon Services related procedures.

• Provided level 3 technical services and support for all POS systems sokware and hardware. Magic Minds PC Miami, FL 9/05- 1/07

IT Consultant

• Provided in-house laptop and desktop support

Na(onal Tech Express Miami, FL 7/05-9/05

Network Admin / Tech Specialist / Sales Manager

NaZonal Tech Express is an informaZon technology company providing network support and services repair in the Miami area.

• Responsible for administering group policies and email servicing using Windows AcZve Directory and Microsok Exchange 2000/2004 over a compuZng network using primarily Windows Server 2000/2003 architectures.

• Performed the general troubleshooZng acZviZes of LAN/WAN administraZon using different ICMP echo reply/request commands.

• Other responsibiliZes include Internet Protocol Telephony (IPT), SMTP, TCP/IP, WINS, DNS, VOIP, Broad band administraZon.

• Interfaced directly with customers and contribute to new business development iniZaZves in InformaZon Technology.

• Demonstrated knowledge, pertaining to regulaZons and compliance of Sarbanes Oxley and HIPPA.

• Experienced implementaZon/sokware consultant with specific experZse configuring small peer- to-peer shared and wireless 802.11b networks.

• Configured various routers, firewall hardware and sokware such as McAfee Security Suite, Norton AnZ-Virus Enterprise EdiZon ver. 10, Sonicwall, Netgear, Linksys routers and setup file and print sharing.

• Symantec Backup Exec for backup and disaster recovery.

• Interfaced directly with top-level execuZves, presented proposals, negoZated contracts and coordinated implementaZon and design.

SBC SNET (AT&T) New Haven, CT 6/02-6/05

Data Comm. Specialist

AT&T is the largest provider both of mobile telephony and of fixed telephony in the United States, and also provides broadband subscripZon television services. The company generated $127.434 billion in revenue in 2012.

• Network data management and maintenance of data processing network services and equipment in a network control center.

• In addiZon to the planning and coordinaZon of all network systems for a large department with geographically dispersed networks and variaZons in operaZng systems requiring communicaZons coordinaZon.

• Used applicaZons: VPN, RAS, DSL, ISDN and POTS.

• Also programmed various IBM, TN3270 and AS400 mainframe sessions through Rhumba, View Now, Chameleon and Myasachmate Extra.

• Windows 2000 AcZve Directory was used to create new accounts, manage resources and services.

• Light database administraZon: Oracle, ODBC, SAP

• Thin client Citrix Metaframe, and Business Objects configuraZon and setup. United Technologies Corp. East Harford, CT 10/01 - 6/02 Project Analyst

United Technologies CorporaZon (UTC) is an American mulZnaZonal conglomerate headquartered in Hartord, ConnecZcut. It researches, develops, and manufactures high-technology products in numerous areas, including, aircrak engines, helicopters, HVAC, fuel cells, elevators and escalators, fire and security, building systems, and industrial products, among others.

• Audited Windows 95 and NT workstaZons within LAN internetwork for W2K upgrade.

• Verifying applicaZons compaZbility with W2K through the use of proprietary sokware.

• This included the following programs: Scifinder 2000, Unigraphics 16 and SAP.

• Documented network printer paths and file extension (.pab, .pst) locaZons pertaining to Outlook 98 and 2000.

• Transposed data to Compaq refresh site.

Pra\ and Whitney East Harford, CT 2/01 - 9/01

Project Planner

• Pras & Whitney is a U.S.-based aerospace manufacturer with global service operaZons. It is a subsidiary of United Technologies CorporaZon (UTC). Pras & Whitney's aircrak engines are widely used in both civil aviaZon (especially airlines) and military aviaZon.

• Organized and implemented the relocaZon of networked devices throughout the plant.

• Made modificaZons for daily and project relocaZons asuning to each customer's request uZlizing Remedy 4.02.

• Managed a team of technicians and controlled all change orders for all responsible projects. Pra\ and Whitney East Harford, CT 9/00 - 1/01

Network Technician

• Upgraded Network infrastructure for distributed NT network with Cisco 5000 series switches.

• Rack mounted and configured via Telnet or direct console connecZon to Cisco switches to verify port status.

• Rewired data closets removing CAT3 and routed new CAT5 UTP cables.

• Patched fiber fed Cisco 10/100/1000Mbps speed switches in all data closets to Cat 5 panels. Kaman Aerospace Corpora(on Bloomfield, CT 8/99 - 9/00 Data Communica(ons Technician

Kaman Aerospace serves customers around the world producing high quality components and services. Kaman conZnues to solve the world's toughest engineering challenges that advance the aerospace, industrial and defense industries. Kaman Corp. booked record net sales of $431.7million in the second quarter of 2013.

• Responsible for the installaZon, tesZng, troubleshooZng and repair of data communicaZon lines and equipment throughout network.

• Installed Cisco and Alcatel routers, switches, hubs and CAT5 wiring throughout various secZons of the WINNT, Novell Netware, and UNIX, Solaris LAN / WAN environment.

• Assisted in running 1000Mbps fiber opZcs to increase data transfer rate speed of 10/100 network.

• Learned telephony and PBX systems

• Imaged new workstaZons with Symantec Ghost and deployed to employees.

• Served as helpdesk manager for clients using Remote Desktop.

• Hardware PC technician.

Litchfield Insurance Group Torrington, CT 4/98 - 7/99 Network Administrator / Informa(on Technology Specialist Litchfield Insurance Group is a business insurance brokerage and risk management advisory firm headquartered in Torrington, ConnecZcut.

Network Admin responsible for maintained management of Windows NT 4.0 servers Goldmine email server/ client administraZon

Administered running tape backup procedures and performed troubleshooZng techniques. EDUCATION:

Ongoing efforts to complete my BAS in InformaZon Technology and obtain the following Cisco cerZficaZons: CCNP rouZng and switching, CCNP Wireless and CCIE Wireless 2005 Devry Online University Middletown, CT Accrued course credits towards Bachelors in Business InformaZon Systems.

2000 IKON Business SoluZons Bloomfield, CT

Asended technology course and acquired A+ CerZficaZon. 1998-1999 Porter and Chester InsZtute Watertown, CT Graduated 1 yr. course successfully and received diploma. Studied OperaZng Systems, Networking and Web page design.



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