Dharanya Sri

adig6x@r.postjobfree.com

Mobile: +91-967*******

Professional summary

Hands on experience in providing application support to customers

Experience in Troubleshooting, Maintenance and Installation of ICU equipment’s

Strong Familiarity with Patient Monitors, ICU Ventilators, Infusion, Syringe Pump & Anesthesia Machine

Experience in new product functionality testing and creating support documents

Knowledge of ISO 13485:2003 related to customer related process and servicing.

Ability to isolate and solve problems at the earliest Working Experience

Worked with Trans Health Care India Pvt Ltd as Service Engineer and Coordinator, from August 2017 – June 2019

Roles and Responsibilities

Provide Support and guidance to service personnel who perform On-site routine services including installation, maintenance and repair

Maintain documentation on customers and create periodic reports for management on services and needs

Prepare warranty claims as per requirement and ensure appropriate action

Install and Assemble equipment at Customer site

Responsible for giving Product demo and training to the customers

Adjust and Troubleshoot Problems in equipment for proper operation

Replaced parts in equipments as required

Repaired and calibrated equipments as part of Preventive Maintenance

Maintaining daily reports of the service

Carries out routine preventive Maintenance and ensure the renewal of maintenance contract with customers and arrange for new contracts

Properly document, label and return all defective parts resulting from repair

Provide Price and Cost proposals in response to customer’s requests Previous Experience

Worked with Sunshine Biomedical Solution as Service Engineer, from February 2017 – June 2017 Roles and Responsibilities

Attending breakdown calls

Maintain, and/or repair biomedical equipment

Completing Preventative Maintenance and field modifications.

Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

Maintaining daily communications with customers to ensure resolution and proper follow-up.

Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.

Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

Previous Experience

Worked with Lub Dub Medical Technologies as Sales Coordinator, from February 2016 – January 2017.

Roles and Responsibilities

Handle orders by phone, email and processing the orders

Provide price proposal in response to customer requirements

Ensure the process and delivery of customer requirement

Maintain the proposal records, sales records and financial reports for documentation purpose

Regular follow ups to the existing customers and adding new customers to the company

Coordinate with sales team members and provide the support to them

Respond to complaints from customers and give after-sales support when requested. Training

Maintenance & Service Training of Intensive Care Ventilators by Carefusion Inc, in Chennai

Maintenance & Service Training of Syringe Infusion Pump by BD Carefusion, in Chennai

Internal auditor training in Trans health care India Pvt. Ltd, Chennai Education

Master of Engineer (Medical Electronics) in College of engineering, Guindy (CEG), Anna University from 2016 – 2018 with CGPA 9.30.

Bachelor of Engineer (Biomedical) in College of engineering, Guindy (CEG), Anna University from 2012 – 2015 with CGPA 7.64.

HSC in G.K Matric Higher Secondary School, Kattumannar koil (State Board) with 95.83%.

SSLC in Kasthuri Ammal High School, Nattarmangalam (State Board) with 94%. Projects

Title: Electro oculography

Scope: To measure and monitor changes in acquired electro oculography signal with various eye movements.

Title: Design and development of therapeutic sleeve for varicose veins Scope: Design the therapeutic sleeve is to primarily provide relief from adverse effects of Varicose Veins.

Title: Sign language recognition using MATLAB

Scope: To identify the sign language alphabets using MATLAB and displayed the alphabet in the output window.

Personal Profile

Date of Birth : 4 November 1993

Permanent address : 16/18, Kaliyamman koil street, Kattumannar koil, Cuddalore - 608301

Languages known : Tamil, English

Declaration

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of above mentioned particulars. Place: Regards,

Date: ( Dharanya Sri)

Contact this candidate