Network / Support Engineer

DEEP KUMAR HALWAI

CCNA / CCNP / JNCIA / JNCIS

**** ******* **, ******, **, 95020-7147

********@*****.*** 408-***-****

Technical Support Engineer with 10 years of experience in the TAC Industry on platforms like linux, cisco networking, virtualization and cloud. Served as a Technical Support Engineer at various levels (Level 2 / Level 3) with active involvement in direct customer troubleshooting to engaging engineering for priority issues. While working at Cisco and Brocade, I was involved in proactive case updates to different channels including Sales, Account Managers, Engineering, Product Management and Customers while training Junior Level Teams in Case Handling and Maintaining KBs / Documentation and Lab Replication for Engineering.

TECHNICAL SKILLS

VIRTUALIZATION/CLOUD: VMWARE vSPHERE, LINUX KVM, DOCKER CONTAINERS

AMAZON AWS – EC2, VPC (VIRTUAL PRIVATE CLOUD)

HTTP/HTTPS, FTP/FTPS, CLUSTERING

LAYER 4 (APPLICATION/SECURITY): LINUX NETFILTER IPTABLES – NAT, FILTER, MANGLE, TCP, UDP

OPENVPN – SSL VPN – TAP (L2) & TUN (L3)

STRONGSWAN – IPSEC VPN – SITE TO SITE, GRE IPSEC BRIDGE, VTI, L2TP, PPTP

LAYER 3 (ROUTING): Vyatta / VyOS / QUAGGA, pfSense / CISCO – IPv4, BGP, OSPF, RIPv2

LAYER 2 (SWITCHING): Software Defined Networking (SDN) / OpenDaylight / Openflow

Network Functions Virtualization (NFV) / EVPN / VXLAN

CISCO – VLAN,VRRP, STP

SERVER APPLICATIONS: File Servers (Samba, VSFTPD, Active Directory)

Web Servers, Backup Servers (DRBL, Clonezilla), Database Servers, Mail Servers

Packet Captures via Wireshark/Tshark/Tcpdump

HTTP/HTTPS traffic generation via Spirent Avalanche

BGP/IPSEC traffic generation via Spirent Testcenter

OPERATING SYSTEMS: Ubuntu/Debian Linux, Bash/Python Scripting, Windows Servers

PROFESSIONAL EXPERIENCE

VARMOUR NETWORKS, Los Altos, California 7/22/2019 – Current

Staff Technical Support Engineer

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware/software problems

Actively update, maintain and monitor all aspects of networks

Install and configure software systems and applications within the company

Respond to customer inquiries and assist in troubleshooting and resolving challenges

Assist management in creating training materials pertaining to computer troubleshooting and usage

JUNIPER NETWORKS, Sunnyvale, California 4/9/2018 – 6/15/2019

Staff Technical Support Engineer

Troubleshoot customer networks, engage escalation for hot issues.

Validate bugs in the field for premier customers via lab replication and validation.

Work with Level 2 teams in troubleshooting as the next resource.

Keep all channels updated, including Sales, Field Engineers and Account Managers on customer issues.

Maintain KBs, correct product documentation and be involved in New Product Introductions.

DEEP KUMAR HALWAI PAGE TWO

VYATTA, BROCADE COMMUNICATIONS INC., San Jose, California 3/12/2012 – 4/19/2018

Technical Support Engineer 5

Uses considerable judgment to analyze, evaluate and diagnose complex equipment/network problems.

Independently develops and executes action plans to overcome or work-around to system problems.

If the problem is determined to be an Engineering issue, works independently with the appropriate engineering resource(s) to bring the issue to closure, including gathering sample traffic & lab replication.

IMPERVA INC., Redwood Shores, California 8/1/2011 – 3/9/2012

Product Support Engineer

Collaborate with Systems Engineers, Engineering, QA, and customer teams to identify and resolve technical issues relevant to data security, systems administration, and general technical support.

DEL ORO CONSULTING at CISCO, San Jose, California 10/26/2009 – 7/31/2011

Network Engineer

Provided Tier 1 and 2 technical support for end-user, system, and network issues related to Cisco routing and switching, VWware virtualization platforms, and Ubuntu server architectures.

Interfaced with sales engineers, faculty, and students to diagnose problems with network operability, and respond with solutions to restore and stabilize network integrity.

SPENDGO - FORMERLY NAVIIT INC., Mountain View, California 1/6/2010 – 10/31/2010

Network Engineer Intern

Designed and configured security policies and architectures, and Web, database, and network server platforms used for Web-based business applications.

Collaborated with Administrators and Engineers in the establishment, application, and enforcement of standard operating procedures for network design, implementation, and administration processes.

TRANSERA COMMUNICATIONS INC., Sunnyvale, California 6/13/2009 – 10/23/2009

Network Operations Intern

Designed, implemented, and tested customized system configurations of various network platforms and operating system, ensuring the effective deployment of routers, switches, servers, and other network devices.

Communicate with third-party service providers (MSPs) to coordinate the use of external resources.

EDUCATION

Master of Science, Electrical Engineering, 2008

EMPHASIS: IT Networks, Wireless Communications, Systems Adminstration GPA: 3.60

SAN JOSE STATE UNIVERSITY, San Jose, California

Bachelor of Engineering, Electronics & Telecommunications, 2004 GPA: 3.78

PCCE - GOA UNIVERSITY, Verna, Goa, India

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