Richard Cauterucci

Tinton Falls, New Jersey *****

Cell: 732-***-**** E-Mail: adig4d@r.postjobfree.com

Linkedin: https://www.linkedin.com/in/richardvcauterucci

SUMMARY

Senior Windows System / Server Administrator / Project Manager of all aspects of distributed network-computing environment including specification, installation, service and maintenance at various large and small companies. Self-starter with strong planning and leadership skills. Proven track record in project management as well as hands on experience in the IT field. Highly effective problem solving abilities, strong interpersonal skills, ability to respond to a changing environment while maintaining a focus on business values and customer satisfaction.

NETWORK OPERATING SYSTEMS:

WINDOWS Server 2016/2012/2008R2/2016 Windows Desktop 7/10, LINUX, VMWARE. NOVELL, BANYAN VINES, SCO/UNIX, SYSTEM V UNIX, MAC.

SOFTWARE:

MS BACKOFFICE PRODUCTS, MS IIS, MS EXCHANGE, MS SQL, VB, HP SIM, COMMVAULT

SIMPANA, NETBACKUP, VERITAS, BACKUP EXEC, MCAFEE, SYMANTEC ANTI VIRUS, CITRIX, LOTUS NOTES,

REMEDY, SERVCIENOW.

NETWORK/OS PROTOCOLS:

NDMP, SNMP, SMTP, LDAP, WINS, DNS, DHCP, TCP/IP, VPN, FTP, TELNET, 10/100/1000 GB ETHERNET, FIBER, FDDI, ISCSI, SCSI.

HARDWARE:

Servers, Desktops, SAN: HP, IBM, DELL, CISCO, APPLE/MAC. NETAPP, EMC.

Network Vendors: AT&T, VERIZION, NORTEL, CISCO, INTEL.

Network Hardware: CISCO, BAY NETWORKS, UPS BACKUP SYSTEMS.

PROFESSIONAL EXPERIENCE

ION Computer Systems Inc. Contractor 3/20 – 7/2020

Remote Contracting Wintel Server engineer working at Epiq Systems Inc. on ransomware affected VM ware servers to decrypt data that was encrypted by RYUK ransomware.

Work include remediation of issues on over 2000 Microsoft Windows servers running various Windows version hosted on numerous VM Vcenters in multiple external client domains.

Worked with Epiq System engineers on defining documentation for other contracted engineers to follow during the initial phase of problem remediation.

Infosys, Contractor 2/19 – 2/2020

Projects:

IT Problem Analyst Piscataway, N.J. 3/19 – 5/19

Project initiated by IEEE CIO to define root causes of major Compute services outages and give remediation actions to the issues.

Worked with Application, Network, Infrastructure, Wintel, UNIX and Telephony department heads to define issues.

Interviewed associates who worked on outages to determine root causes of issues and what occurred to remediate issues.

Complied Spread Sheets and presented a PowerPoint presentation to CIO on findings and steps to eliminate ongoing \ reoccurring outages with ITIL know best practices.

Lead Wintel Server support and transition Manager Overland Park, Kansas. 6/19 – 10/19

Infosys transition liaison to acquire knowledge from DXC (formally HP) on how they handed technical as well as non-technical customer processes. Helped to define processes within Infosys for both onshore and offshore technical personnel.

Wintel lead working production support issues including Application support, VMware support, SCOM rollout and monitoring, Azure single in configuration, DNS name resolution issues, trouble shooting of issues caused by movement of virtual servers to new data centers. Restoration and documentation of customer data.

Worked with and trained Offshore Support on various Wintel support issues.

Commvault, Tinton Falls, N.J.

Customer Backup Support Technician / Windows Systems Administrator 12/11- 11/18

Responsible for troubleshooting and remediation of customers having Commvault backup software backup problems with NAS/NDMP backups, VM Backups, Intllisnap backups of SAN Arrays.

Worked with Windows System Administrators on Active Directory backup user security of files systems, database and exchange and various third party application servers.

Configuration and backup of customer cloud storage Microsoft Azure, Amazon S3.

Troubleshooting and testing of WAN, LAN, SAN, NAS, Disk Library’s, Tape Library’s VTL’s to find latencies and remediate issues within customers environment. Worked with customer hardware vendors and tweaked configuration of Commvault software.

Testing and configuration of Commvault Media Agents (data movers) running Windows 2008, 2012, 2016, and multiple varieties of Linux operating systems. Remediation of OS issues with LAN, Disk and Memory issues.

Trained customers on various backup software use e.g. data retention, disaster recover methods, data replication to onsite, offsite and cloud storage, tape management, deduplication, tweaking backing data to meet SLA times, Auditing and root cause analysis of various types of backup failures.

Worked with Tier II support configuring servers in the data center to load various operating systems to test applications.

ONCO Inc, Jersey City, N.J.

MIS Manager / Senior Windows Admin at Frenkel & Company Jersey City, NJ / NY, NY. 8/2007-12/11

Responsible include: 7 x 24, day to day maintenance, management and support of MS Windows 2000/2003/2008 HP servers hosting MS Active Directory, MS Exchange 2003, MS SQL 5, Citrix Application servers etc. IT vendor management, helpdesk management, facilities management, phone systems vendor management, network security, management of desktop and application support.

Installation and configuration of various types of printers and print drives within Citrix and MS terminal server to support remote and office user printing.

Engineered, documented and implemented off site disaster recovery site. Rollout of off site Windows 2003 domain controller, SQL Database, MS Exchange, VMware hosted Citrix application servers.

Reduced IT costs by consolidating interoffice and internet circuits by decommissioning unneeded circuits, and by consolidating and reconfiguration of tape backups to use fewer tapes.

Setup monitoring systems to alert IT staff to facilitate 7 x 24 proactive support of server and networking environments.

Recent projects included the rollout of Windows 2008 R2 server configured to host MS terminal services to provide applications to Onco Inc’s client base throughout the US. Preparation and vendor management for upcoming Frenkel office move including server room configuration. Preparation for the refresh of Frenkel backend computing services including server and software specification to move from a Citrix application hosted environment to an MS Windows 2008R2 remote desktop services environment. Reconfiguration of Frenkel’s firewalls to the internet to provide a more secure environment. Archival of Frenkel email to Barracuda Networks Systems email archiving product.

JPMorgan Chase, Jersey City, N.J. 9/2006-8/2007

Contracting Senior Window Administrator, WINTEL server application support team.

Tier two and three support of over 500 Intel/Windows 2003, 2000, and NT 4 application servers. Tivoli EQ rollout project support, Server alert threshold monitoring and problem resolution, on call 7 by 24 server support. Assists Application Development teams in deploying and remediation of production issues. MS Patching, Services pack upgrades.

Analysis of Symantec Enterprise Security Manager reports to close security risk issues within the application server infrastructure to meet corporate and government standards working directly with application owners to resolve open issues. Managed contracting team in server inventory update project of over 500 application servers. Project included analyzing servers for applications installed and defining application owners and application problem resolves. Work included updating the central database which feeds a widely used WEB site used by tier one, two, and three levels of IT technical support.

Merrill Lynch, Hopewell, N.J. 3/2006-9/2006

Contracting Senior Technical Infrastructure Analyst, GPC Operational Stability (SWAT) group

This group provides leadership and guidance in the critical issue resolution and work with the application development teams, product delivery and Business partners to proactively identify and prevent critical issues.

Troubleshooting and resolution over various Thompson One WEB application problems using BMC Appsight, Opnet, Debug Diagnostic’s. Direct liaison to Microsoft, and various other software vendors to determine root cause and remediate ongoing enterprise computing issues.

7 by 24 tier three support of the Merrill Lynch Help Desk, War Room, on various problems including active directory and group policy rollouts, application problems, network problems, problematic application rollouts, application load balancing, and wide spread desktop issues.

Plymouth Rock Group Insurance, Berkeley Heights, NJ.

Senior Window Administrator 4/2005-1/2006

Specification and build out of various HP Proliant servers including blade and high-end rack mounted servers in a Windows 2003/2000 multi master domain environment at various sites.

Active directory administration and migration of over 600 users at various sites within NJ and PA.

Successfully planned for and moved numerous applications and file servers from Prudential enterprise network to Plymouth Rock Group Insurance enterprise network during cutover of computing services from Prudential Property and Casualty to the Plymouth Rock Group Insurance/ Highpoint Insurance company buyout.

Standardized backup procedures for Palisades and Highpoint insurance companies in NJ and PA.

Installed and configured HP SIM monitoring on over 100 servers in Palisades and Highpoint environment.

Setup FTP and BMC Control-M servers to automate file transfers for numerous Insurance relates applications.

Responsible for daily systems morning report, which gave up to date status of Telephony systems, Servers and Applications each morning by 8:00AM. Meet with IT Managers, Systems Operations, and Telephony teams to devised checkout progress, to meet 8:00 AM report deadline.

On call 7x24 tier three support of Active Directory, Exchange, Citrix, SQL, IIS, FTP, SAN,

Networking and Telephony servers.

Johnson & Johnson, Raritan, NJ.

Contracting Windows System Administration & HP Server Support Engineer 3/2004-4/2005

Specification, administration, and maintenance of over 2000 Compaq/HP servers running Windows 2000/2003. Administration of various Microsoft Back Office products including MS Exchange, MS SQL MS IIS. Monitoring of HP servers using HP Insight Manager, NetIQ and Vmware Virtual Center.

Managed turn over of HP server hardware support from HP on call support to internally managed support program saving J&J’s NCS division over $900,000 annually in hardware server support.

Coordinated the purchase and managed the inventory of over $500,000 HP server spare parts that are kept on site in the Raritan campus to support over 2000 data center servers.

Currently working with smaller J&J affiliates to consolidate servers into the Raritan data center using Vmware, high-end HP servers and blade solutions.

Principle contact for on call data center HP hardware server support on a 7x24 basis. Responsible for meeting 4-hour response time to ensure SLA agreements with various J&J affiliated companies.

Administration of J&J Global Exchange 5.5 servers running NT4.0 and Windows 2000. Worked with IGS/IBM support on servers in the US, Canada, Puerto Rico, Mexico, Europe and South America.

Completed mandatory CFR21 course work the Health Care industry.

Citi Corp. Inc., Englewood Cliffs, NJ.

Contracting Network Engineer/ LAN Administrator 10/2003-3/2004

●Administration and maintenance of over 45 Compaq/HP servers running Windows 2000/2003.

●Consolidation and separation of Citi Corp’s IT Technology’s assets from Misys Corp’s IT Technology’s assets including server’s routers, switch’s desktops, and printers.

●Produced project plan to separate Citi Corp’s domain structure and data to migrate data to a Misys domain structure. Worked with both Misys and Citi Corp engineers on network migration plans.

●Built new Windows 2000 domain/Active Directory structure for Misys Corp’s using high-end Dell PowerEdge servers, PowerVault NAS, tape library and rack equipment.

●Worked with SQL, IIS, and Mainframe programmers to migrate applications and data to a standalone Misys environment.

Prudential Financial, Woodbridge/Holmdel, NJ. 2000-2002

MIS Server Operations Manager

●Principle contact for server operations in support of 190 NT 4.0/Windows 2000 servers in Woodbridge, Holmdel, and surrounding area sites and nine Prudential Property and Casualty field claim offices throughout the U.S. on a 7X24 basis.

Appointed to Prudential’s Windows 2000 Server OPS Active Directory/LDAP design management and training team. Collaborated with enterprise server personnel in design of Prudential Financials current

Active Directory/LDAP model. Managed deployment of Windows 2000 DFS application servers at five major Prudential sites.

Liaison to Prudentials Property and Causality, Mutual Funds and various other business unit software development teams working in IIS5 and formulating applications for internal and external use with links to SQL, Sybase, DB2, and FTP Mainframe data.

Saved Prudential Server Operations over 2 million dollars by redeploying unused surplus Compaq servers throughout the United States.

Lead business continuation test coordinator for Woodbridge, Holmdel and various other sites.

Change management approver for Holmdel/Woodbridge Server, Desktop and LAN environments. Assisted in change management meetings to establish Prudential’s change management process.

Prudential Property and Casualty, Holmdel NJ.

Lead PC LAN Specialist 1997-2000

Managed upgrading the Holmdel PRUPAC site to a Windows NT 4.0 Prudential Multi Master domain environment, resulting in improved efficiency, newer technology, and associated cost savings.

Managed Call Center, Financial Systems and Claims Center area desktop deployments, integrated Application, File, Print, WEB and Telephony servers into users environments.

Coordinated infrastructure upgrade – converted from token ring to fast Ethernet replacing routers, hubs, and network cards in Holmdel and surrounding area sites.

Liaison to Prudentials enterprise Help Desk, located in Holmdel and Morganville. Worked with Help Desk management to establish IT standards for the Prudential enterprise. Played key role in development and use of various call center related Telephony solutions. Assisted in WEB, Remedy, Lotus Notes Database, development, product testing and rollouts into production environments.

Standardized desktops for ease of trouble shooting across sites.

EDUCATION: Brookdale Community College, Lincroft, NJ, Business Management/Computer Science

Microsoft Windows 2000/2003 MCSE/Cisco CCNA training AVTECH, Eatontown NJ.

PROFESSIONAL CERTIFICATIONS:

Microsoft Certified Professional, Windows 2000, MCP ID # 3021684

Novell Certified Netware Engineer versions 3.1x, 4.1, CNE ID # 6463875

HP/Compaq Certified Server Engineer APS ID # 000*******

CompTIA Server+ Certified Professional # COMP001002568275

TRAINING and AWARDS:

Windows 2000 MCSE Training CBT courses Windows 3.51 MCSE Training, Edison, NJ.

Windows 2000 MCSE Training Novell CNE Training, Caddsco Inc.

UNIX System V Training Compaq ASE Training

Windows 4.0 MCSE Training Various management and team management seminars

Microsoft SQL Server Administration

LBM, NY, NY. Training on various computer systems and printers.

TRW Training Centers, Fairfield, NJ. Course work in Basic Electronics, Micro Processors, and Integrated Circuitry.

Prudential Rock Solid Award Winner three times for IT customer satisfaction.

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