Credit & Collections (A/R) Manager

PROFESSIONAL EXPERIENCE

Ambitious, talented, result-driven professional with 13+ years of experience in credit and collections, managing multi-million dollar national and international based clients. Duties consist of maintaining credit guidelines: Manage tier teams of capacity - managing financial risks in which to reduce substantial debt; conduct financial analysis to determine and maintain profitability. Status review of portfolio measuring remediated sales cycles, product lifecycle management, and controllership, Assess policy of credit worthiness of excess $25 - $300 million in revenue accounts.

CAREER HIGHLIGHTS

Vertical duties: (Controllership – billing, invoicing, order management, financial statement reconciliation, proforma analysis), consumer goods manufacturing - retail

For 5 - 7 years as credit manager maintaining portfolio of $25 – 300 million, reported directly to Chief controller and CFO, implementing strategic credit management and financial initiatives,

Remediated controllership functions improving credit worthiness of portfolio management: Duties include on time-collections, credit policies, cash management, debt reserves, credit terms/limit terms, in debt reconciliations of management measures to remediate sales, audit accounts, Chart of accounts, profit/cost centers, master ledger reporting systems, treasury, financial repositories, credit/debit, etc.

Manage tier teams of capacity, allocation of improving account reconciliations, AR/AP, and GL functions supporting sales and credit management

Entrepreneurial approach toward financing for clients, extended credit/term limits, managing thresholds

Marcum Search LLC (Contract) January 2020 - March 2020

Bruce Supply Corporation - Brooklyn, NY Credit & Collections (A/R) Manager

Reported to owner on-going issues within the Credit and Collections Department

Coordinated with sales team on new credit applications, changing credit limits, and held orders

Managed sales tax exemption certificates

Processed liens and bond claims for owner’s approval

Mobilized team members to resolve issues regarding unapplied and partial payments.

Trained staff and lead system/process improvements

Encompass Group - McDonough, GA

Sr. Corporate Credit Manager October 2018 – September 2019

Managed daily operations of all collection activities, supporting revenue lifecycle with specific chart of accounts ranging from risk accounts to high attrition accounts. Administered compliance, policies and thresholds to determine credit worthiness. Communicated with the IT Department regularly to ensure the Electronic Data Interchange (EDI) and Digital Storage Systems Interconnect (DSSI) systems functioned properly for Electronics Funds Transfers impacting credit approvals.

Managed high-risk chart-of-accounts with excess of totaling 45 million.

Assess high rolling accounts that procured sales totaling 27 million.

Managed and trained Accounts Receivables employees while holding them accountable for achieving company and departmental revenue collection guidelines.

Lead day-to-day cash applications operations including preparation of financial reporting.

Managed relationships with the National Association of Credit Managers (NACM), credit insurance providers, collections and credit reporting agencies.

Supervise and train Credit/AR employees while holding them accountable for achieving company and departmental goals

Measure department performance with appropriate metrics.

Partnered with Sales Department to communicate credit guidelines.

Established and maintained credit lines for new and existing customers.

Resolved customer billing disputes, handled deductions, chargebacks and write offs.

Prepare weekly A/R aging reports (two major business units) for senior management, departmental managers, and accounting team.

Cleaver-Brooks Thomasville, GA

Corporate Credit Manager January 2015 – October 2018

Provided leadership and direction to credit collection activities for a portfolio valued at over $300M.

Work with departmental supervisors in managing accounts receivable for domestic and international customers which include dispute resolutions

Conduct extensive analysis of financial statements and assessment of customer credit worthiness

Develop new customer accounts and provide approval on orders for credit availability and credit holds when necessary

Preside over accounts receivable review meetings with the aftermarket and warranty departments.

Train credit department staff

Handle bad debt recovery

Corporate Assistant Credit Manager December 2012- January 2015

Secured customer/reps payments and settled account matters through effective negotiations. Compiled and furnished financial data reflecting the company’s financial stability.

Heavy collections

Generate customer aging analysis (borrowing base) report from all customer and representative accounts with balances of more than $500K for senior management

Supervise credit manager’s duties when out of the office

Corporate Credit Analyst May 2010 – Dec 2012

Daily recording of business transactions. Reduced the amount of delinquent accounts (from $2M in 30+ days past due to $700K) within the first three (3) months of employment. Also meet projected monthly forecast goals.

Perform the timely collection of delinquent accounts from aftermarket, involving domestic, Canadian, and international customers and representatives; company’s mainline products; and international customer and representative accounts.

Take charge of cash applications, customer offsets, write-offs, lien waivers, account reconciliations and reclassifications for forecasting purposes

Validate full payment and receipt of letters of credits from international customers, developing daily entries in cash worksheets, processing credit card payments, and preparing and gathering accounts receivable documents for fiscal year audits

Promptly respond to requests for credit information from external companies

Distribute sales commissions to international and domestic representatives

Generated manual International invoices when needed

Cross trained with Tax Analyst – handled property taxes

Credit Bureau Associates Valdosta, GA

Collections Specialist 2006–2010

Maintained and developed new and existing medical/dental, retail, storage, and bank loan accounts for a leading provider of credit reporting and collection services.

Heavy collections

Recommended legal action when collections of debt not possible

Developed successful and appropriate repayment plans

Researched accounts, responded to questions or complaints, explained policies and procedures, and facilitated resolutions

Georgia Institute of Technology Atlanta, GA

Accountant I 2001–2005

Invoiced Internal and external customers

Process Continuing Education, Institute of Paper Science & Technology, and retiree’s medical/dental insurance payments.

Posted ACH and wire transfers to appropriate accounts, and conducted commercial collections

Ran general ledgers to reconcile accounts.

Redistributed Fed-Ex and P-Card charges to departmental accounts.

Posted faculty charges, transferred financial documentation to Accounts Payable Department for reimbursement, and updated submitted grants/proposals on file share.

Processed student refunds, direct deposits, and outside scholarship and loans as directed by Financial Aid

Provided fee certification letters and placed stop payments through Bank of America authorized website.

ACTIVITIES

National Association of Credit managers (NACM)

National Association of Tax Professionals (NATP)

Member, National Association of Professional Women

TECHNICAL SOFTWARE

Microsoft Office Suite IFS 9 IEE (SAP) Peachtree Banner PeopleSoft Financials Accurate Cognos CSG

Oracle financials Monte Carlo software – simulations AS400 SalesForce

EDUCATION

Master of Science in Public Accounting, with an Emphasis in Taxation

Strayer University Herndon, VA

Master of Public Administration in Public Sector

Valdosta State University Valdosta, GA

Bachelor of Business Administration in Marketing

Valdosta State University Valdosta, GA

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