Medical Assistant Customer
Resume:
Melvin Lamas
Cell: 786-***-****
************@*****.***
Employment History
Customer Service Rep III / Banking Professional
Bank OZK- South FL
August 2019- Present
Receptionist, debits/credits and loan payments, customer service, referring new accounts, wire transfer, working with OFAC, working with
Chexsystem, assisting two loan officers with their customers, dealing with customer’s private files and documents.
• Greeted bank customers upon entry and assist them with any request.
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Customer service/ relations regarding customer accounts and daily needs.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Assisted customers in opening checking or savings accounts.
• Encouraged customers to sign up for bank credit/debit card for ease of use.
• Accepted and processed credit card or loan payments. KYC; primarily reviews documentation for new customer accounts, evaluates high-risk accounts and analyzes new customer processes and policies
Customer Service Representative
Ocean Bank – Miami, FL
August 2011 – August 2019
Customer service-relations regarding customer’s banking needs.
KYC; reviewing documentation for new customer accounts and evaluating high-risk accounts.
Assisted customers in opening demand deposits, savings, time certificates and safe boxes.
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries weekly and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Receptionist, debits/credits and loan payments, wire transfer,
Working with OFAC, World Check, and ChexSystem.
Assisting two loan officers with their customers. Retail Banking Representative
Ocean Bank – Miami, FL
January 2014 – August 2015
Work with and advise customers in opening accounts and performing transactions.
Collect customer information and input data into the system ensuring confidentiality at all times.
Meet with new bank customers to explain all the services and features the bank has to offer.
Place phone calls to current bank customers regarding account changes or suggested options. Teller
Ocean Bank – Miami, FL
May 2011 – January 2014
Assisted clients in both the drive through and counter areas.
Handle customer transactions: deposits, cash checks, Money Orders and Cashier Checks.
Balanced cash drawer at shift beginning and ending. Education
Miami Dade College
Bussiness Marketing
2017 - Current
Florida Career College
Medical Assistant Technician
2014-2015
Skills
- Bilingual (English and Spanish)
- Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook)
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