Salesforce Admin

Warner Timothy Brown, IV

202-***-**** ************@*****.***

SUMMARY OF QUALIFICATIONS

I am a recent college graduate and Information Technology (IT) professional with experience supporting nonprofit, private sector entities, and the Federal government. I exude strong leadership skills, dedication, and determination. My most recent experience supporting Veterans Affairs, has afforded me the opportunity to analyze exisiting infastructure and operational deficiencies using Salesforce. As I continue to progress in the field of IT, I am committed to learning and applying technology and cybersecurity best practices, principles, and techniques to safeguard and hardnen systems. Most notably, I am a concise communicator—non-verbally, orally, and in written form. This skill has allowed me to make informed decisions that are most beneficial to the organizations that I serve.

CORE COMPETENCIES

Client Service & Issue Mitigation

Communication Management

Process Improvement

Organizational Management

Salesforce Administration

Teamwork Dynamics

EDUCATION

Bachelor of Art, Mass Communications Virginia State University, Petersburg, VA

Npower, Technology Training Center Npower, Baltimore, Maryland

EXPERIENCE

KitCheck Junior Salesforce Administrator Washington, DC

September 2019- October 2020

National Coordination Center & Maryland Nonprofits Washington, DC Metropolitan Area

Salesforce Junior Administrator November 2018 – August 2019

Administration & Client Support

Subcontracted by Cerner via (ncc) to help modernize Veterans Affairs (VA) health records

Ensure smooth and effective communication throughout the organization and across teams

Collaborate across teams (external and internal stakeholders) to identify, design, and implement systems, processes, and services that result in measurable progress towards goals set by the VA client

Participate in the daily administration of the Salesforce application, organizing all incoming support requests

Work with the Salesforce team to improve the existing application and build new applications to support the VA

Work with senior administrators to apply system builds and enhancements within Salesforce

Assist personnel with installation, configuration and ongoing functionality of system hardware and software

Troubleshoot user issues within Salesforce environment in a timely and accurate fashion

Create workflows, validation rules, and data security features

Create and manage users, profiles, roles and permission sets in Salesforce

Customize fields, page layouts, record types, reports and dashboards

Provide day to day end user support and assist users with best practices

Process Improvement & Data Quality

Research and implement workflow rules and how to use Salesforce in Healthcare environment

Perform quality assurance testing for iterative development cycles across various Salesforce projects

Work with senior leaders for process and system improvement including data integration, organization methods, and how to implement them into the client environment

Organize and upload data spreadsheets into Salesforce organizations

Develop reports, dashboards, and processes to continuously monitor cybersecurity best practices regarding data quality and system integrity

Assist in data import, export, and updates on a recurring basis

Create user documentation and maintain ongoing documentation processes as business needs evolve or features are added

Design, create, and update Salesforce email templates, both internal and customer facing

Assist in the design, creation and organization of digital content and media

Assist with imaging, troubleshooting, and maintaining PC hardware & software (as needed)

CERTIFICATION

CompTIA IT Fundamentals Certification

TECHNICAL SKILLS

Operating Systems: Windows

Software: Microsoft O365 and Microsoft Office 2016, Salesforce

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