Sales Manager
Resume:
Michelle Smith
Contact
***************@*****.***
Chicago, IL
Objective
Dedicated and experienced service manager with proven success managing business development and event sales for mid-size boutique hotel chain. Seeking an opportunity to use my experience to build a career in management of administrative functions
Education
UCLA, 2006 - 2010
B.A. in Political Science
Dean’s List Honors Fall 2006, Spring 2007, Fall 2007, Winter 2008, and Winter 2010
Le Cordon Bleu, 2010 – 2011
Certificate in Culinary Arts
Internships
Geneva, Switzerland
Fall 2008
UN Geographic Information Working Group
UN Operational Satellite Applications Programme
Los Angeles, CA
2011 - 2014
Brad Metzger Restaurant Solutions Test Kitchen
Study Abroad
Oxbridge Academie de Paris
Paris, Summer 2005
UCLA Germanic Studies
Vienna, Munich, Berlin
Summer 2007
Experience
March 2017 – July 2020 {position eliminated due to COVID19 restrictions}
Group Service Manager • Sales • Staypineapple Chicago, an Iconic Hotel
Source new sales opportunities through inbound lead qualification and follow up, as well as outbound calls and emails
Enter all sales activity into Salesforce CRM database; maintain and update all entries for Senior Regional Sales Managers’ contacts and bookings
Contract preparation and fee negotiations for group events as well associated hotel room reservations
Build lasting relationships with clients by offering exceptional personalized service and building full understanding of needs and objectives to match with onsite capabilities
Strategically collaborate with Director of Group Services as well as onsite management to leverage strengths, expertise, and market knowledge to execute action plans that exceed client expectations and capture revenue
Research and identify digital booking platforms, changing event space preferences, food and beverage service trends; presented reports to Staypineapple Sales team, including Vice President of Sales, for implementation of improvements
Prepare marketing email blasts and promotional literature; provide images and copy to Social Media team for postings
Revenue and service success honored with promotion of additional group service management responsibility for Boston (2018) and New York (2019) Staypineapple properties; 2nd Quarter 2019 Hospitality and Customer Service Excellence Award
June 2016 – November 2016 {position eliminated due to franchise expansion}
Brand Innovator • Management • Eleven City Diner, Chicago IL
Oversee catering program: menu, deliveries, and collateral materials
Serve as floor manager as needed
June 2015 – June 2016
Catering Specialist • Guest Services • Plum Market, Chicago IL
Point of contact for all catering orders, weekly FOODA corporate lunch delivery program, onsite wine tastings, and offsite events
Led Holiday Catering Program: training and supervising additional customer service support, organizing high volume of orders for orderly pick up
2010 – 2015
Assistant Chef, Service Supervisor, District Manager • Restaurants and specialty food shops Los Angeles and Santa Cruz, California
Increasing responsibilities in food preparation and business management. Responsibilities included production, inventory, offsite events, personnel scheduling, payroll, hiring, and training.
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