Sales Representative Customer

Stephanie McSwain

**** ******** ***, *************, ** 30044 678-***-**** ***********@*****.***

CAREER OBJECTIVE

To obtain a rewarding and challenging position as a Collection Specialist who is committed to achieving results of the highest standards while promoting a positive workplace culture and adding value to the bottom line.

COMPETENCIES

● Able to work independently or as part of a bigger team

● Outstanding customer support

● Building and maintaining positive relationships with clients

● Excellent communication and collaboration

● Mentorship and training new team members

● Keeping a calm demeanor and positive attitude in stressful situations PROFESSIONAL EXPERIENCE

ConstructConnect Canada, Inc. – formerly CMD Group August 17, 2000 - May 30, 2019

ConstructConnect provides customers with construction data and analysis for industrial, commercial, and institutional (ICI) construction.

Collection Specialist, Canada

● Review customer accounts and call to obtain payments on outstanding balances for customers in both the US and Canada

● Communicate effectively with customers by phone and email

● Research duplicate payments to ensure customers are refunded

● Collaborate with Sales, Customer Service, and Finance Teams to drive success

● Perform maintenance when necessary and escalate accounts as needed

● Work with third party agencies when needed

● Work with Sales Teams daily basis to assist Sales

● Review and place accounts on credit hold as required

● Process Credit card payments

● Handles all Canada customers for Data and Advertising accounts.

● Handles US Advertising accounts

● Contacted Canada Renewal customers for payments and upcoming renewals

● Submitted Cases for Cancellation Request by Customers via Salesforce system CMD Group (Formerly Reed Construction Data)

August 17, 2000 - May 30, 2019

Collection Specialist, US

Stephanie McSwain

3909 Landress Way, Lawrenceville, GA 30044 678-***-**** ***********@*****.***

● Review customer accounts and call to obtain payments on outstanding balance for US Customers.

● Collected on all US advertising accounts on a monthly basis.

● Provided update to Sales Team on a monthly basis.

● Informed Sales Representative of any payment issues and/or disputes with invoice

● Communicate effectively with customers by phone and email

● Researched and resolved any duplicate payments or over-payments on customer account.

● Processed credit card payments

● Assist customers to review payments and invoices upon their request

● Provide any documents customer request include signed contracts. Randstad

January 1998 - August 17, 2000

Temp to Hire Employee

Collections Specialist with CMD Group from January 1998 to August 17, 2000 until hired as a permanent employee with CMD Group.

COMPUTER LITERACY

● Experienced in Salesforce, Zuora, Microsoft Office tools, including Outlook, Word & Excel

● Navision and Peoplesoft

VOLUNTEER WORK

● I volunteer with my church on mission projects and with my daughters school. EDUCATION

1994-1997 Associates Degree in Business Asher School of Business – Norcross, GA

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