P E R S O N A L

P R O F I L E

ServiceNow Certified System

Administrator

ServiceNow Certified Application

Developer

ServiceNow Certified Implementation

Specialist – ITSM (Suite certification)

ServiceNow Certified Implementation

Specialist – CSM (Suite certification)

ITIL V3.0

IBM Rational Associate Application

Developer

B.E in Computer Science

from Pune University - 2013

E D U C A T I O N

301 Cindrella Apts, 602

Sachapir Street, Pune

CAMP, Maharashtra

adifti@r.postjobfree.com

+91 - 895-***-****

/in/niraj-hoondlani-0292826b/

C O N T A C T

Niraj, 29 years old, has almost 7 years of overall work Experience. He is currently working for Service Stack Technologies Pvt. Ltd. for over 4 years as a Practice Lead – Implementations and Integrations.

His prime focus is to work with and lead a close-knit team performing development and implementation procedures on ServiceNow and applications and he is keen to

implement best practices and design principles to marry IT solutions with business needs.

He has implemented various modules of ServiceNow such as ITSM, CSM, GRC, CMP, Event Management and CMDB. His work experience also includes Custom Application Development, execution of POCs, Cloud based

Integrations and complex platform level customization. An attendee of K-19 at Las Vegas, he has a customer- centric approach to Analysis & Consulting for business solutions. Proven ability in executing Projects from Initial to Go-Live Phase in a start-up environment. He has been implementing ServiceNow platform since the Fuji release, and using the system for even longer.

Intrigues:

S U M M A R Y

NIRAJ HOONDLANI

SERVICENOW TECHNICAL CONSULTANT

TECHNICAL PRE – SALES ACTIVITIES

CUSTOM POCS AND PROJECTS

BRIDGING GAP BETWEEN STAKEHOLDERS AND DEV TEAMS

MICRO SOLUTIONING FOR MAJOR USE CASES CLOUD

SAAS SOLUTIONS

EXPLORING BUSINESS VERTICALS

Development and Technical Lead

50%

Business Analysis

25%

Project Management

15%

Pre sales and POC

10%

EXPERTISE

CORE PLATFORM

ITSM

CSM

GRC

CMP

INTEGRATIONS

CUSTOM APP DEVELOPMENT

Service Stack Technologies Pvt. Ltd, Practice Lead - Implementations and Integrations

Lead the implementation team of various projects technically and from an analytical point of view to ensure the delivery. Worked on and developed multiple custom applications for app store and based on custom requirements.

Coach and groom a team of developers and technicans. FEB 2016 - TILL DATE

W O R K E X P E R I E N C E

Citadel Solution LLP, SOA Developer/Automation

Tester

Administered IBM Websphere tools and was a part of the development team to work on java based projects.

Automated the deployment of war files using ANT.

Wrote test scripts to automate the testing process using Selenium and IBM Rational tools.

DEC 2014 - JAN 2016

Logikal Consulting India Pvt. Ltd, SOA Developer

Administered IBM Websphere tools and was a part of the development team to work on java based projects.

Automated the deployment of war files using ANT.

AUG 2014 - DEC 2014

Mphasis-an HP company, Technical Support

Associate

Won the Summit Award in February 2014 for being the Was the Star of the Month in April 2014.

Received excellent reviews & appreciations from customers, AUG 2013 - AUG 2014

Star of the Month.

leadership & client for customer service and engagement skill. ServiceNow GRC POC Implementation - Duration 1.5 Months Business Type: Investment Bank in Paris

Key Skills used: Was solely responsible to implement some quick POCs around Risk Management, Audit Management, and Policy and Compliance for the customer onsite in Paris. ServiceNow Cloud Based Integrations - Duration 10 Months Business Type: software virtualization (U.S.A)

Key Skills used: Integrated ServiceNow’s Service Catalog module with VMWare vRealize Automation for automating the provisioning of VMs. This is a plugin available on their application store. ServiceNow Product Development - Duration 12 Months Key Skills used: Was a part of a small team that developed multiple products that are available on ServiceNow’s app store.

A custom product for integrating ServiceNow with any Cloud Based platform for automating provisioning of VMs. A custom application to automate the creation and maintenance of catalog items and its related code. An integration app which automates the Incident Management process by integrating with Twitter ServiceNow Custom Application Development - Duration 6 Months Business Type: Investment Bank

Key Skills used: Created Custom Application for an Investment Bank with automates their Instrument Management process

ServiceNow ITSM and Event Management Implementation - Duration 5 months Business Type: Financial

Key Skills used: Worked on almost all the modules of ServiceNow (Incident/Problem/Change/Service Catalog/Service Portal/Event Management) & other integrations using SOAP and REST. Also supported UAT with the customer. ServiceNow Integration with SCCM.

Project Descriptions :

ServiceNow CSM Implementation - Duration 8 Months

Business Type: HR Shared Service

Key Skills used: Lead the implementation where CSM was implemented to automate an extremely complex payroll process for the customer. The scope also included an SFTP integration and multiple utilities too were built as a part of the project deliverable.

ServiceNow CSM Implementation - Duration 6 Months

Business Type: FinTech

Key Skills used: Lead the CSM implementation and coordinated with the AWS vendors to integrate with AWS Connect to include a softphone functionality with ServiceNow. The implementation also included integration of ServiceNow with JIRA and another cloud-based system. ServiceNow Cloud Based Integrations - Duration 6 months Business Type: Investment Banking (U.S.A)

Key Skills used: Integrated ServiceNow’s Service Catalog module with RedHat CloudForms for automating the provisioning of VMs.

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