Technology Product Delivery Leader

Janelle Hesse

Maple Grove, MN 763-***-****

*************@*****.*** www.linkedin.com/in/janelle-hessehttp://www.linkedin.com/in/firstlastname

Technology Product Delivery Leader

Bridge the GAP with IT & Client to Enable Strategic Solutions

Respected innovative professional, delivering technical solutions across multiple industries, including retail, restaurant, travel, hospitality, insurance, and finance. Utilize customer-centric processes to creatively problem-solve, enabling features that are financially beneficial and operationally sustainable. Passion for building strong teams, producing measurable process efficiencies, and pushing delivery excellence. Deep expertise in product strategy, defining UX and requirement needs, and operations of solutions. Comfortable managing executive-level presentations, communications, and expectations.

Customer Relationship Leader: Trusted partner to client leadership of Fortune 500 companies, achieving large-scale software implementations with immediate results

Product Management: Drove product initiatives for proprietary loyalty product solution named Forrester as ‘Leader’ in 3 consecutive Loyalty Solution wave reports

Business Development: Led +90% of new business initiatives pertaining to loyalty and CRM technology products, hitting revenue targets year-over-year

Technology Solution Delivery: Migrated and launched 25-year loyalty program from legacy custom system to loyalty product platform with 90M members, 10K active promotion, 1B+ transactions, and > 100 partner integrations, including Salesforce and Adobe products and point-of-sale systems

Expertise in:

Product Roadmap Strategy

Technology Transformation

Solution Development

Profit & Loss Management

Security & Audit Compliance

Relationship Management

Contracts & SOWs

Presentations & Training

Professional Experience

ICF NEXT (formerly Olson), Minneapolis, MN 2014 – 2020

VP (Partner), Technology Product Delivery & Operations

Oversaw sales growth, delivery quality, and operational cost reductions of loyalty products. Executive sponsor in implementations as it relates to technical solution. Drove strategic approaches to define and build new consumer experiences to provide value for organization and consumers.

Grew software delivery practice from 15 technologists to 120 across multiple expertise, including project managers, business analysts, quality analysts, software engineers, architects, and database architects, holding lowest attrition rates across loyalty division.

Guided largest new business sale as primary client contact for implementation solution, product demonstrations, and contractual terms, procuring multi-year $55M contract.

Authored and negotiated multiple contracts with large Fortune 500 and Fortune 1000 companies, defining product use, scope, price, and terms with revenues, exceeding $148M across multi-year agreements.

Janelle Hesse *************@*****.*** Page Two

ICF NEXT (Continued)

Increased client satisfaction scores and decreased product stabilization periods by 50% by building multi-level team of PM, BA, and QA experts to implement process improvements.

Applied risk acceptance measures and additional testing measures, lowering organizational risk, liability, and financial exposure.

Acted as liaison between business marketing owners and information technology, building stronger relationships to provide client solutions across organizations.

OLSON (formerly Denali Marketing), Minneapolis, MN 2009 – 2014

Senior Director, Technology Operations

Built and grew software delivery practice to increase efficiencies, reduce risk liability, and certify security best practices. Trained and mentored staff to scale team.

Authored and formed product security policy framework, achieving annual SSAE18 audit certification.

oProvided additional security expertise as it relates to GDPR, CCPA, HIPAA, and Global data residency.

Created pricing process improvements to reduce project overages, increasing project margins and averaging 20%+ additional revenue in change orders.

Consulted on technical assessments and strategic solutions to surpass client goals, introducing reusable template process for conducting technology assessments, reducing efforts by 20% to increase margins.

Initiated continuous improvement in delivery and operations as it relates to quality, project delivery process, timelines, budgets, and risk mitigation, reducing defects and financial liability.

Reduced financial impacting defects and increased change order revenue 20%+ during project implementation by establishing process for procuring client sign-off of requirements documentation and QA testing methods.

DENALI MARKETING, Minneapolis, MN 2009 – 2010

Senior IT Program Manager

Fostered trusted relationships with clients, advising on strategic program initiatives, quarterly business reviews, and implementation consulting.

Analyzed 50%+ business technology opportunities for clients, assisting in identifying strategic solutions.

Additional Relevant Experience

CARLSON MARKETING, Minneapolis, MN, IT Team Lead – BA / QA

MENDOTA INSURANCE A TRAVELERS COMPANY, St. Paul, MN, Senior Business Analyst

STATE OF MN – MNSCU, St. Paul, MN, Business Analyst

Education & Certification

Bachelor of Business Administration (BBA), Management Information Systems, University of MN, Duluth, MN

SAFe 5 Agilist Certification - Scaled Agile, Inc.

Six Sigma Black Belt Certification - Villanova University Online, Villanova, PA

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