Customer Services Supervisor
Resume:
A self-motivated professional with strong analytical and communication
skills having an understanding towards the value of time, cost and quality of work, delivering strategic perspective to operations facilitating continual growth and future change initiatives.
EXPERIENCES:
EMIRATES AIRLINE- DUBAI AIRPORT
SUPERVISOR AIRPORT SERVICES – VIP LOUNGES Dec 2007 – Present DUTIES & RESPONSIBILITIES:
Providing consistent and efficient quality service to all the premium customers in respect to check-in, boarding and in handling special services as per commercial and safety standards procedure.
SHARJAH AIRPORT AUTHORITY
PASSENGER SERVICES OFFICER Apr 1988-Oct 2007
DUTIES & RESPONSIBILITIES:
Provide leadership to Agents, Supervisors and others, to achieve consistently high quality services to the customers, Supervising Administrative work and communicating with other departments such as Customs, Immigration, Police, Embassies and outstations. SHARJAH AIRPORT IMMIGRATION
COMPUTER OPERATOR Mar 1996- Mar 1988
DUTIES & RESPONSIBILITIES:
Providing an excellent and efficient service to all the internal as well as external customers with regards to Data Entry, Computer Operating, Arabic and English Typing and any assistance if required. ACHIEVEMENTS:
Awarded by Gulf Air in Passport and Visa Fraud Detection Awarded by Qatar Airways in Airport Services.
Awarded by British Embassy in UK Passport, Visa & Document fraud.
Awarded with Najm Merit in recognition of customer service skills which help in achieving the target by excellent and consistent customer service delivery
AWARDS AND HONOURS:
Diploma in Departure Control System Course from Sharjah International Airport Diploma in Passenger Care from University of Sharjah.
Certificate in Airside Load Management from Emirates Airline.
Certificate in Fundamentals of Load Control from Emirates Aviation College.
Certificate in Advance Load Control from Emirates Aviation College. GHULAM SHABBIR
Phone:
E-Mail:
***************@*****.***
Education:
Diploma in International Air Transport,
IATA, Geneva, Switzerland - 1996
Higher Secondary school Certificate
Pakistan Islamic Higher Secondary school
Sharjah, UAE -1993
Secondary school Certificate, Sharjah
Public school Sharjah, UAE - 1991
Skill Highlights:
Communication.
Ambitious.
Teamwork.
Initiative.
Leadership.
Problem solving and decision
making.
Listening.
Communication.
Information Technology.
Language:
English
Hindi
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