Sales customer, admin, data capturing, support admin

Assist team members and provide support and solutions to customer queries to meet company objectives. Maintain updated knowledge of company products and services to better provide customer support and service solutions.

Personal Details

Full Names: Claasen, Ashleen

Date of birth: 18 March 1986

Home address: 1165 Ihobolo Street, Crossroad, Nyanga

7750

Equity Status: South Africa, Coloured, Female

Telephone: 079-***-**** /081-***-****

Educational Back Ground

Qualifications

Institution: CTU Training Solutions – Claremont

Course MS Office Excel Course Basic, 2016

Level 1

November 2018 – November 2018

Institution: SILULO {ULUTHO TECHNOLOGIES}

Course Windows 7, Microsoft Word, Microsoft Excel, Power Point. Internet. Email

January 2016-July 2016

Institution: Strandfontein High

Highest Grade Achieved: Grade 12

Year Completed: 2003

Subjects: English, Afrikaans, Biology, Accounting, Business Ec.

Extra Training

Institution: JOB & SKILLS

Institution: Personality Development

Customer relations

Computer Skills

Computer/Software Proficiency

Microsoft: Word, Excel, Outlook, PowerPoint, Publisher,

IBOS PROGRAM

PILOT SOFTWARE PROGRAM

Employment History

Company EasyPay

Sales support (February 2020-Current}

Responsibilities:

Resolving daily customer queries

Prepaid and electricity queries resolving with municipalities

Bill payment queries

Loading new stores-Shoprite, Clicks, Caltex

Maintaining spreadsheets

Capturing data

Configuring New airtime products into production

Compiling requisitions for pin pads ordered

Logging queries

Emailing all correspondence

Company: BETTING WORLD PTY LTD {2018-2019}

Owned by Phumelela Gaming Leisure)

Industry: Gambling/Bookmaking/Betting/Retail

Support Officer Junior (Administration)

Responsibilities:

Support branches nationally

Ensure that the correct banking is generated.

Record the cash flow of all the branches

Give authorization with withdrawals

Assist COO with betting (prices),

Capture FICA documents on FICA website, and check the UN Sanction List.

Filing, Forwarding Memo’s. Confirming cash book with Auditors

Promoted – Senior Trader, July 2018 – Current (Head Office Kenilworth Racecourse)

Assist Clients telephonically

Capturing of bets manually and on clients betting world accounts.

Monitor branches and check if they follow limits that is set out.

Capturing account transactions, FICA documents of clients as well as deposits and withdrawals.

I assisted with enquire, discrepancies and complaints, as well as other related issues to betting and customer service.

I organised money movements/ordering of cash for our branches should they run out of cash.

Filing documents

I assisted with branch banking on our set banking days for all 6 regions.

From time to time I helped compiled weekly figures for our account clients.

Occasionally I had to step in and take charge of the department and run it for the day if required.

Of that I compile eft payments on a day to day basis from the branches who has winning pay-outs of customers.

Cross referencing, banking and credit card transaction of our club elite branches.

EMPLOYMENT HISTORY

Company: Abenaki Spur {2009-2017}

Industry: Spur Corporation

Responsibilities:

CASHIER & GENERAL ADMIN BRAND AMBASSADOR

Receive payment by cash

Check credit cards

Vouchers

Automatic debits

Refunds, credits

Count money in drawers

Ensure change is adequate

Capturing data, Purchasing stock

Filing, Customer services,

Purchasing stock

Cash up, Count Bulk

Assist customers

Developing sales opportunities

Represent the brand to the customers

Promote Brand

Be the Company’s brand {face of marketing}

Strategize

ABENAKI SPUR REFERENCES

Senior manager

Jackie Nthunshe /Portia 021-*******/076*******

*******@********.***

Reason for leaving Left for Betting World

BETTING WORLD REFERENCES

Angelique Van der Westhuizen, 072*******/087742720

Head of Department

**********@************.**.**

Reason for leaving Retrenched 31 July 2019

EASYPAY {CURRENT}

Team Leader

Mandilakhe Javu 079-***-****

ASHLEEN CLAASEN

ADMIN SUPPORT OFFICER AND CUSTOMER SERVICES

Contact this candidate