Service Representative Customer

Ian Brooks

**** * ***** ** *****, NE ***** 402-***-**** adifie@r.postjobfree.com

CERTIFICATIONS

ITIL Foundations, Encompass Certified Administrator EMPLOYMENT HISTORY

Ellie Mae Omaha, NE

Software Analyst 08/2017 - Present

· Utilize Consumer Connect, LO Connect, TPO Connect to analyze and resolve customer issues within Encompass Smart Client,specializing in the web and mobile department

· Employ several programs to provide support remotely to customers and to collaborate with coworkers

· Great resource to coworkers, providing expert knowledge to resolve issues in other departments

Direct Patient Logistics Omaha, NE

Tier I Technical Support 05/2016 - 07/2017

· Handled incoming calls from multiple hospitals in multiple states for patient transfers

· Communicated with multiple businesses to facilitate transfers of patients

· Mitigated over 100+ transfers a day

Milestone Technologies Omaha, NE

Incident Manager 05/2012 - 03/2013

· Escalate urgent matters to the correct department

· Facilitated calls between technicians and supervisors to handle the situation quickly and effectively

· Documented all actions and important information both during the escalation and after to maintain accurate information of the events that occurred during and after the escalation

Peragon Networks Omaha, NE

Tier I Tech Support 01/2012 – 04/2012

· Helped customers via telephone through a ticketing system

· Provided customer support for the .Net Nuke Core KeyOn Communications Omaha, NE

Technical Support Representative 06/2010 – 7/2011

· Provided excellent customer service to callers with technical issues

· Troubleshot connection problems; Troubleshot tower problems

· Configured routers

Pacific Interpreters Omaha, NE

Switchboard Operator 02/2010 – 06/2010

· Connected 3rd party calls for people with limited English speaking skills

· Provided customer service and answered questions EMS, Inc. Omaha, NE

Customer Service Representative 10/2009 – 01/2010

· Handled caller issues with orders and answered questions

· Total sales during employment, $168,000

Panhandle Corporation Scottsbluff, NE

General Labor 05/2007 – 03/2008

· Repaired tires for various types of vehicles including tractors, semis and busses Alliance Data Scottsbluff, NE

Customer Service Representative 10/2006 – 05/2007

· Received incoming calls for a Nevada water company

· Assisted customers with problems pertaining to billing, potential leaks and payment plans

Contact this candidate