Manager Civil Engineering
Resume:
RESUME
OF
SIFISO CARLOS TEMBA
PROFILE
** ***** **** **********: Project Administration, Team Supervisor, Sites Co- Ordination
Excellent Communication Skills - Able to facilitate and coordinate work programs
Effective Writing Skills
Excellent Interpersonal Skills – Able to work with others in harmony
CAREER OBJECTIVE
To Join a stimulating challenging organization where experience, expect knowledge and Growth can be utilized to the fullest high level of professionalism and commitment is offered in return of satisfying career opportunity
CONTACT
PHONE:
Address:
50 Moretloa Street, Chiawelo
Extension 3, Soweto
JOHANNESBURG
1818
EMAIL:
*******@*****.***
HOBBIES
Going out
Reading
Meeting new people
Sport
EDUCATION
South West College Gauteng College
January 2014 to 2016
Civil Engineering-Trade in Plumbing (N1, N2, N3, N4, N5)
Vector High School
January 1994- December 1996
Grade 12 Senior Certificate
WORK EXPERIENCE
Name of the Organisation: ANOVA Health Institute
Date: 30 October 2019- Contract to end 30 September 2020
Field Worker
Responsibilities
Community Health Worker
Visit People who are on chronic medication and report back to the local clinic
Name of the Organization: City of Johannesburg
Date: 2010/01/01 – 2013/08/02
Works - Co-Ordination
Responsibilities
Customer Relations Agent & Operations Manager
We manage the work co box using sap and report the jobs that comes through to the various depot depending on how urgent they are in the process reporting we do quality checks to see if address were taken correctly and if not we call the customer to get the correct details, creative new services requests and also report Jobs to other department.
Manage queries we get from management (Senior and Executive management. Escalate to the depot Operational Manager.
Assist the technical CRA’s with difficult services request- escalate what needs to be escalated, take calls from them as they often do not know what to say or how to handle and irate customer problems
ACTING OPERATIONAL MANAGER
Responsible for daily management and administration of staff discipline
Implement career development through coaching, motivation, training and development intervention
ACTING TEAM LEADER
Plan, Control and Administer procedures in the staff interaction with customer for work co-ordination and call centre
Set daily, Weekly, Monthly, Quarterly Yearly targets with the revenue contact centre manager. Manage the staff towards achieving the targets by the use of monthly performance.
Use recognition and JW performance programme incentive to encourage good performance
Management of the escalation procedure.
Organization: City of Johannesburg- Economics & Finance
Date: 2002/05/01-2005/10-01
Position : Accounting Assistant (ADJUSTMENT DEP)
Responsibilities
Transfer of account, overcharges from pre-edit department, administration off all resolving liaison, resolving of queries to internal and external transference of journals and reconciliation of books.
Authorising of adjustments done and accounts.
Data Capturing and updating of accounts
ACCOUNTING ASSISTANT (PRE-EDIT DEP)
Responsibilities
Attend to all daily functions as allocated by the team leader
Update Venus as per service request I.E. close old meters, install new meters, capture meter readings, change tariff codes, update and forward to relevant department.
Check meter information, validate and update the by- laws.
Identify whether water and sewer services are correct on the refund queue.
Organization: Johannesburg Water- VIP Department
Position Held: Customer Services Rep.
Date: 2005/10/01-2008/06/01
Was working for team that is working with management queries, Mayors Office, Councillors and Media Queries
Responsibilities:
Rectifying, overcharges and ginning credit back to customers.
Administration of all accounts and customer liaison, resolving of all queries to internal and external customers.
Authorising of all adjustments and refund on account.
Data capturing and updating of accounts
Skills
Listening Skills
MS Word
Planning Skills
Time Management
Telephone Skills
Leadership Skills
Knowledge, Abilities and Skills:
Excellent interpersonal skills, organizational leadership skills, excellent planning and organizational; skills, proven telephone management skills
Personal Attributes:
Values honesty, Integrity and accountability: high sense of initiative, creative and innovative
REFERENCES
BOLELANG MODISA
TEAM LEADER
JHB WATER
RICHARD MBILI
OPERATIONAL MANAGER
CITY OF JHB
JABU ZIKALALA
SUPERVISOR
CITY OF JHB
1.
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