Desktop Support Administrative Assistant

Rafael Ramirez

*** **** ******

New York, NY ****2 (646. 302.7423)

Work Experience:

**/****-**/**** ***-COMTECH INC.

Help desk/desktop support, and consultant migrating to windows 10 environment, updating AD for

(users and Computers) and working with TCP/IP and DHCP, DNS for (Montefiore Hospital) 600 Plus users,

working with SCCM/SMS, Citrix Client, EPIC and upgrading WOW carts and desktops for the nurses and doctors. Break/Fix repair of Laptops and Desktops.

02/2020-04/2020 ICL (Institute for Community Living) 125 Broad Street, New York, NY 10004

Desktop support technician, help desk support team, setting up new Pc’s laptops, mobile phones, antivirus

setup, Email setups (office 365), training for team viewer, remote setups to work from home, video

conference setups. Perform hands-on fixes, including software/ hardware install and upgrade, implementing file backups, and configuring systems and applications.

12/2019-02/2020 Professional Data System (1711 Flatbush Ave., Brooklyn, NY)

Pc Tech/Field Tech, Update all Pc’s for clients throughout the city, update servers, email’s, setup new

Network printers, scanners, Etc., and take inventory as needed and remote access, and antivirus. Hands-on troubleshooting and break/fix of Dell and HP desktops, laptops and workstations

06/2016-11/2019 NYCCD (New York Center for Child Development) 159W 127th street

Network Administrator, help desk desktop support, manage in house Exchange server 2012 R2 Controller’s, run active directory for about 247 user’s between 5 locations and migration too Office365, setting up printers/copy machines on the network, running backups and a school base SQL program including Ctrix application, setting up Sonic firewalls between 5 sites, maintain 2 remote terminal servers and one websql server,installing finger print device’s.

01/16-04/2016 Time Inc., 225 Liberty Street New York, NY 10003

Level (ll) Mac Support Technician, Windows server system administration, Collaborating with other IT Staff/Services in the Data center and network infrastructure, field technician and service/help desk technician with ticketing system, between world trade center and their Brooklyn site.

01/96-10/2015 Henry Street Settlement, 265 Henry Street, NY 10002, 01/96 – 10/2015 212-***-**** x 287)

IT Manager/Network/System Administrator: Proficient and accomplished IT Infrastructure Specialist with 19+ years of experience, Peripheral upgrading, troubleshooting and maintenance of all software and hardware, IBM/AS400 AIX i-series system and install storage, All of Windows servers including Windows 7 Pro, install of VMware using Esxi 5.1 installing Vcenter, Linux, Symantec Antivirus Management and Symantec BackupExec, Help desk administrator, medical software Eclinical, ScriptSure, Epic, Foothold, and Mac iOS base throughout 15 sites of the Settlement installing 80 Mac Computers and managed 4 other employees, also in the decision making for server/hardware upgrades, virus protection and database software’s. Installation of VMware Server’s, network cards, modems, Network Switches/Hubs, Firewalls/VPN Sonic-Wall, Spam Filters (Barracuda), Wireless Routers (Apple Airport, SonicpointN), AT&T Cisco Routers, and cables, Support (i.e. LAN/WAN) for over 465 + users on LAN/WAN. Managed and setup Active Directory, OU’s and Users, Managed a staff of four members for desktop support, and Installation and preparation of cabling and software (SQL Server install, VMWare, Symantec Backup Exec, Eclinical, Accumecdic, Epic, Scriptsure, PDS, Fundware, Donor Perfect, ACMS, CheckPoint, ADP Payroll, Razors Edge, install Blackberry Enterprise Server, Mass360, Migration of Lotus Domino Server to Microsoft Exchange server 2010 for 468 users, Windows Server 2010, Mac OSX. Installations of Wireless Network. Working with but not limited to budgets, journal entries, cash receipts, cash transactions.

Henry Street Settlement Abrons Arts Center, 01/96 - 12/97 212-***-****)

Volunteer-VA/AIE Assistant: Assist the VA/AIE Administrative Assistant with the typing of exhibition press releases, proposals and answered incoming calls to the department. Maintain files and updated all the invoices, purchase orders, weekly check requests and payroll for 72 teaching artists in the NYC Public Schools. Maintain computers, printers and upgrades for the department.

02/92-05/94 Manhattan Electronics Corp., 17 W 45th Street, NY 10036

Computer Technician: Build computer: 386DX, 486/33DX, 486DX 5OISA EISA & Pentium, also the making of: video cables; coaxial cables; Telco cables; printer cables and 10 base-T cables. Knowledge of Microsoft Excel, Word Perfect 6.1, LAN Novell Dbase & Token Ring Networking systems, computer peripherals, configuration and trouble shooting.

Wiring installation with levels 3, 4 & 5 twisted pair cables, for Charter Atlantic Inc., Bear Stern Bank, Bloomberg Financial Marketing Radio, School of Visual Arts, Paine Webber, Price Water House, and American Home Products. Fiber Optic installation (Bristol Meyers in San Juan, Puerto Rico.)

10/91-01/92 Henry Street Settlement Louis Abrons Arts Center, 466 Grand Street, NY 10002 212-***-****)

Assistant to the VA/AIE Administrative Assistant (Internship): Assisted the Visual Arts/Arts-in-Education Administrative Assistant with routing office procedures and helped maintained files. Answered all incoming calls to the department. Got the opportunity to learn MS Word and Excel.

Education:

10/2007 Netlan Technology Center, Certification IBM Lotus Domino 7 System Administration

04/2004 Netlan Technology Center, Certification Administering/Managing IBM Lotus Domino 6, 7

02/2003 Netlan Technology Center, Certification MCSE Boot Camp

1990/1992 Lehman College, Bronx, NY. AA in Computer Science

08/86-06/89 Seward Park High School, NY 10002

Skills: Bilingual (Spanish/English), Microsoft Office 365, 2010, 2016, Ms Office Mac 16, Mac iOS, VMWare vSphere & vCenter, Lotus Notes 7 & 8, Lotus Domino Server and Sametime Server, Blackberry Enterprise Server, Active Directory, Mass360, Wireless setup/support, SQL Server support, Eclinical, Accumedic, Epic, Linux, Ubuntu, Windows Enterprise Server 03, 2010, Fundware 7.50, IBM AS400/AIX i-series systems, Ms Exchange server, Sonic 2400 Firewall, Barracuda Spam Filter, Computer & Cable Technician--troubleshooting of PC’s as well as printers, cable wiring (cat.5&6) for patch panels, switches/hubs, filing and fax machines

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