MBA

ARCHANA JOSHI

adifel@r.postjobfree.com

***, ******* *****, ***** *****, GA 30022

LinkedIn:- https://www.linkedin.com/in/archana-joshi-017a56182/

Mobile no- 980-***-****)

Professional Objective: - To obtain challenging position that will utilize my abilities in accounting while providing opportunity to increase my knowledge and experience.

Professional Summary: -

Worked with Simsbury Developers LLC as Leasing Consultant

Worked with IBM Global Process Services as Senior Customer Care from

Oct-2007 to April-2012

Worked with E2E SERWIZ Solutions Limited as Customer Care Executive from Nov 2006 to Oct 2007.

Worked with Bhagwati Techno Group from June 2006 to Oct 2006 as Telemarketing Executive.

Certification: -

Book keeper Professional Certification from College of Continuing and Professional Education at Kennesaw State University, Kennesaw, GA USA

Educational Summary: -

MBA- Marketing Management from University of Pune India April 2005.

Bachelor in Commerce (B.COM) from University of Allahabad India in 2002.

Knowledge, Skills and Abilities:

Proficient in Yardi, DLS, Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio).

Knowledge of QuickBooks

Administrative experience working in a physical office, virtual office environment

Independent, reliable, disciplined, highly organized and positive attitude

Detail-oriented, able to prioritize and work with little guidance

Excellent written and oral communication skills

Excited to participate in a team-oriented environment

Excellent Data Entry skills

Critical thinker, problem solving skills

Maintains a high level of discretion when dealing with confidential information

Quick Learner

Experience: -

Leasing Consultant Nov 2019 to Aug 2020

Client: - Simsbury Developers, USA

Domain: - Sales

Role: - Leasing Consultant

Duties and Responsibilities: -

Leasing apartments through telephone sales and apartment tours with prospective residents

Following up and establish rapport with prospective residents and current residents

Always provided excellent customer service

Presenting apartment community in a professional manner at all times

Coordinating move ins and move outs to provide for an enjoyable experience for all residents

Managing lease negotiations, assist with resident retention and manage the renewal process

Assisting in providing and maintaining excellent curb appeal

Maintaining compliance policies and procedures as set forth from the Compliance Department.

Writing work order requests, follow up with residents regarding completed work orders and enter information into YARDI and DLS.

Assisting manager with rent and delinquency collection

Assisting manager in providing account information to the property supervisor and credit agencies

Assisting manager with resident relations and enforce all community rules and regulations

Assisting with office organization by filing and maintaining organized resident files

Other duties as assigned.

Project: - Health Insurance Enrollment Jan 2010 to Apr 2012

Client: - WellCare, USA

Domain: - Health Insurance

Role: - Senior Customer care

Duties and Responsibilities: -

Enrolled members for health insurance from USA

Updated the list of representatives authorized by members

Scrutinized the membership form with regard to technical/legal aspects

Updated change of address of members

Scrutinized the power attorney with regard to health care decisions by authorized medical authorities considering legal/technical aspects.

Project: - Travelers Subrogation Jun 2009 to Jan 2010

Client: - Travelers Insurance, USA

Domain: - Auto Insurance

Role: - Senior Customer care

Duties and Responsibilities: -

Wrote contention of accidents and filling claims

Determined party at fault

Determined amount to be filled against respondent Insurance company

Analyzed Police Report including photograph of accident visual.

Determined technical legalities.

Forwarded case document to respective Juries

Entered appropriate data in system

Project: - Network trouble shooting Oct 2007 to Jun 2009

Client: - Tiscali UK

Domain: - Telecommunications and Networking

Role: - Senior Customer care

Duties and Responsibilities: -

Trouble shooting network errors.log in issues and password reset.

Resolved connection and server related issue.

Raised tickets if issue is not resolved after trouble shooting and sending technicians to customer location.

Screened/handled incoming calls and emails,

Escalated time-sensitive issues to seniors as needed;

Monitored and respond emails as needed.

Project:- Billing & Postpaid connections Support Nov 2006 to Oct 2007

Client: - E2E Serwiz Solutions Limited

Domain: - Telecommunication

Role: - Customer care Executive

Duties and Responsibilities: -

Explained tariff plan and Bills

Explained the features of new launching mobile phones

Raised ticket if customer has problem in their land line and mobile phone network

Project: - Telemarketing Jun 2006 to Oct 2006

Client: - Bhawati Techno Group

Domain: - Construction

Role: - Telemarketing Executive

Duties and Responsibilities: -

Attended telemarketing calls

Managed and convince customers for software sales

Followed up with clients and understand their requirements to improve software needs

Scheduled appointments with client

Contact this candidate