Scrum Manager

Anupam Misra

Tel: +91-829*******

E-Mail: ******.********@*****.***

Linked In Profile: https://www.linkedin.com/in/anupam-misra-b5677313b

Date of Birth : 11 December 1988

Address : Kamala Homes, Elim Nagar - Chennai

Certified Scrum Master with over 9 years of experience in the field of IT & Sales. Excellent understanding of Agile methodologies with a rich experience of working in a scrum framework on multiple projects. Innovative and path-breaking approach towards implementing Agile and Scrum at an Enterprise level. Proven reputation of problem solving and improving customer satisfaction. Expertise in backlog grooming and prioritising product backlog.

Certifications

●CSM Certified

●ITIL Certified

Skills

●Excellent knowledge of Scrum Framework, managing two Scrum Teams

●PMP Trained (Appearing for certification in January 2021)

●Follower and Practitioner of Agile Philosophy

●Project Management

●Efficient in project/product management tools like Jira & Asana

●Hands on experience on tools like Service Now, Infusionsoft & Graphly

●Proficient knowledge of MS Office, Powerpoint, Keynote

●Escalation Handling and Customer Satisfaction

●People Management

Experience

November 2017 - PRESENT

Elite Elevators - Thyssenkrupp, Chennai - Operations Manager

●Leading 2 cross functional Scrum Teams to execute mid and large scale industrial projects. Increased the overall revenue by 43% for the fiscal year 2019.

●Managed end to end large scale projects for luxurious residential builders across India like Prestige and Kalpataru.

●Actively involved in backlog grooming (Estimation & Prioritisation), sprint planning, sprint retrospective, daily scrum meetings and resource planning.

●Worked as Scrum Master to build self organised teams and developed the best Agile practices through training and coaching.

●Assessment of each Scrum Team Members responsibilities and delegated tasks to balance each employee’s workload.

●Built and utilised latest reporting systems to keep customers and management in loop with ongoing updates.

●Deviced, deployed and monitored ideas and processes to boost long-term business goals and increased the profit levels by 80% in over three years.

● Conducted performance review each quarter offering praise and corrective measures for continuous improvement.

September 2015 - October 2017

Atlas Recruitment Solutions, Luckow - Business Consultant

●Act as a liaison between client and support team to elicit, document analyze and validate client requirements.

●Apply extensive knowledge of client's business and industry to develop requirement specifications.

●Participation in proposals, feasibility studies, implementations and new business development.

●Conducting a weekly team huddle with consultants to discuss the past mistakes, the present plans and future goals and methods for achieving them.

● Played the key role to bring in one of the top IT companies in our list of recruiters.

May 2013 - August 2015

iGate Global Solutions, Noida - Associate

●Worked as Incident Manager, to solely handle the complete EMEA region involving constant interaction with the clients and working closely with the onshore team.

●Was actively involved in the transition phase of the project, analysing client's requirements and conveying it to the support team.

●Deciding the priorities of Incidents and closing them within the defined SLA.

●Resolving Incidents by working on SQL server and running pre-defined queries and working on Windows Server 2008.

●Worked as the Subject Matter Expert and provided training to the new joinees.

October 2011 - January 2013

HCL, Noida - Technical Support Officer

●KRA was to train new jonnies and responsible for their SAT scores.

●Providing support to the new joiners in the period of transition.

●Working with the TRIAGE team.

●Troubleshooting on ISP related issues.

●Training and assisting a Team of 20 members.

Education

June 2007 - July 2011

Uttar Pradesh Technical University, Lucknow - B.Tech in Computer Science

April 2005 - March 2006

St. Francis College, Lucknow - Intermediate in Science

April 2003- March 2004

St. Francis College, Lucknow - High School

Recognitions

●Awarded as Employee of the year for fiscal year 2019

●Appreciated with two consecutive promotions between 2018-2020

Hobbies

●Dota 2 - Online gaming

●Singing

●Football, Cricket and Tennis

●Travelling

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