Security Support

***.**********@*****.*** 801-***-****

**** **** **** **** ******, Utah 84119

TECHNICAL SKILLS

Windows XP 7 10, OS365, WINDOWS Server 8, 12, 16, MACOS, UNIX, LINUX, AIX, I-SERIES

SERVICENOW, NAGIOS, REMEDY, FILEMAKER, AVAYA VOIP, CISCO UNITY, Control/M,

SOLARIS, TERADATA, WINDOWS SERVER 2000, 2012, 2016, ACTIVE DIRECTORY, IVANTI.

WORK EXPERIENCE

Unisys Corporation, Salt Lake City, Utah June 2019 – present

Enterprise Systems Support Analyst

Systems Management – Responsible for the day to day support of computer Enterprise Servers running on a host operating system they are Stand alone, Hosted and Virtual or Networked systems in homogenous or heterogeneous environment. Apply documented system, remediation and security patches to ensure security and stability of the environment. Perform Incident Management, Change Management and Problem Management utilizing ServiceNow, Nagios, Ivanti Remedy and other Systems Enterprise tools.

InterContinental Hotels Group, Salt Lake City, Utah June 2008 – June 2019

IT Systems Support

Support for hardware/software and network-related issues solving ~50 weekly tickets. Reservation/ Call Center Environment experience, On call 24/7. Avaya phone administration set up and installation and troubleshooting and repair. Provisioned/ Rollout Desktop, VOIP phone and laptop, Refresh, RMA. Systems administrations, monitoring, backup and recovery. Managed computer accounts in Active Directory or joining PC’s to a domain.

Compliance Information Systems, Salt Lake City, Utah March 2004 – August 2008

Systems Administrator

Configure, maintain, backup Hyper-V installations. Backup systems and plan for disaster recovery .Installed and configure SQL server instances, ensure backups run normally. Update servers in the datacenter and test to ensure updates do not cause issues. Monitor proprietary software products for issues connecting to labs and MRO.

Safeway, Inc., Salt Lake City, Utah August 1998 – February 2004

UNIX Support

Backup/Restore, Webservers, App Server administration, shell scripting, Patches, package application.Account maintenance, Change Control, security management and re-orgs. Administrations of RS600,Teradata, Sun Microsystems, AS400/ I-series, MVS -Mainframe. Control -M, CA7 administration and monitoring. Server Rack and Workstations setup and configuration.

Becton Dickinson Co. Sandy, Utah January 1991 – August 1998

AS400/Network Specialist (PM)

Performed Systems optimization, Security maintenance, Error handling and File transfer, Administration of all PC desktop, AS400 (I-Series) and utilities software. Scheduled batch jobs processing as well as backup and Recovery.

EDUCATION

Brigham Young University-Hawaii 1990

B.S. Information Systems/Computer Science

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