Sangeetha Murugaiah

Mobile no: +1-437-***-**** adif8l@r.postjobfree.com

Senior Software Engineer

Seasoned IT professional with 10+ years of experience in mainframe technologies such as JCL, COBOL, Ezytrieve, Rexx, Db2, VSAM, Ctrl-M, CICS. Worked in development, maintenance and production support in Retail and Banking domain. Possesses a B. Tech in Information Technology. Looking forward to promoting my knowledge and experience as a lead.

Areas of Expertise

●SDLC – Waterfall, Agile

●Financial payments process

●Structured analysis & design

●Technical writing

●Report generation

●SME in Retail strategies

●Tools – Control-M, SPUFI, QMF, CA-Platinum, Endevor

●HP Service Manager, Digital Workflow, Enterprise Oncall notification, JIRA

●ITIL framework

●Application development and maintenance

●Business analysis

●Lead the technical team for critical projects

●Multi-vendor communications

Professional Experience

SKILLS & ABILITIES

Can perform complete SDLC

Hold experience as a single onsite Point of contact in Financial payment applications

Detailed knowledge in Accounts payable, Accounts receivable, Recurring billing, ACH and RTGS systems, Reconciliation, check clearance process

Multi-tasking talents in team building, organization, analysis, process improvements and attention to detail

Extensive exposure to key industries such as Retail and Banking

Fully proficient in mission critical quality methodologies, best practices and trouble shooting

Project Experience

SENIOR SOFTWARE ENGINEER MPHASIS CORPORATION, NEW YORK JULY 2014- JAN 2017

ROLES & RESPONSIBILITIES

Project: TOPS Markets, LLC.

Module: Financial payments and Marketing & Merchandising

Acted as Onsite coordinator by working closely with the client and performed complete SDLC

Subject Matter Expert in Financial payments process

Attend client meetings to understand business vision and run a feasibility study on expected future changes

Recognized for timely project completion, problem resolution and exceptional client services

Regular meetings with client architect for application development and present innovative automation ideas to reduce manual/routine tasks done by the business users

Document and review Root cause analysis (RCA) for severity 1 & 2 incidents

Perform and review feasibility study with business users

Liaised with offshore team to provide extensive training and technical assistance

SENIOR SOFTWARE ENGINEER MPHASIS, INDIA MARCH 2010 – JUNE 2014

Module: Financial payments and Marketing & Merchandising

Role:

Intensively worked in TOPS separation project for three years in the areas of viability analysis, manual testing by preparing, executing test cases and updated the business with accurate test results

Spearheaded and achieved system stability during the initial phase of separation

Worked along with various vendors and validated application data flow

Developed and introduced many automation routines as value add to customer delivery

Worked extensively in all the applications from Finance tower and Marketing & Merchandising tower, therefore developed deep knowledge and expertise on the systems especially in the areas of Application development, Maintenance and Production support. And executed many critical service requests and produced enormous amount of reusable and reliable code and involved in the complete life cycle of the projects

SOFTWARE ENGINEER MPHASIS, INDIA AUGUST 2006 – FEBRUARY 2010

Project: Bank of America

Role:

Responsible for production support, enhancements, and development

Worked on ACH, RTGS, Check clearance, Recurrence billing and payments process

Responsible for accurate reconciliation process on a periodic basis and generate reports to the users

Ability to interact with customers and resolve incidents on check clearance process

Proven track record in delivering solutions in deadline driven environment

Performed all phases of SDLC and provided end to end delivery

Recognized as a top performer by the team management and ability to learn quickly in a fast- paced environment

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