Customer Sales
Resume:
Virginia Butter ield
*** * ********, ***** ****, UT 84015
virginiabutter ****@*****.*** 385-***-****
Work Experience
Customer Service Rep
Americold Logistics
From Jan 2020 to Present
Contact: Brian Holm
Managing Customer Accounts/Orders
● Print Orders
● Answer Calls/Customer Emails
● Entering Charges
● Assist Scheduling
● Flash Reports
● Run EDI/Fix Errors
● Code Date/Modified/Customized Orders
● Training New Hires
Patient Access Supervisor
R1 RCM/Intermountain WorkMed CBO
From Oct 2017 to Present Oct 2019
Contact: Ross Fulton
Managing Industrial Injury Claims team
● Run reports
● Manage workflow
● Provide company support when needed
● Hire/Terminate/Disaplinary Ac ons when needed
● Create training manual
● Correct billing/charge errors
Patient Account Representative
Intermountain Healthcare RCO/WorkMed
From Feb 2014 to Oct 2017
Contact: Andrew McAllister
Managing Industrial Injury Claims working with Patients, Companies, Insurance and Providers to ensure account balances.
● Inbound call recep on
● Submit new claims
● Post received money
● Write appeals
● Account follow up
● Created new processes to improve efficiency
Various Lead Positions
Sears Holdings (Sears Grand)
From Aug 2007 to Jan 2014
Oversee department work flow, increasing sales, addressing customer complaints as well as hiring, training, and conducting performance evaluations for employees.
● Scheduling/ Assign employee workload
● Hiring/ Training new employees
● Resolve customer complaints
Education
High School Diploma
Jordan High School 2005
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